No Audio On Moto E Device

If you're experiencing an issue where you're not getting any audio on your TextNow Moto E, try disabling the NuPlayer audio player in the developer options settings and using AwesomePlayer instead. Here's how!

To turn NuPlayer on, you'll need to turn on the Developer Options in your Settings menu: 

1. Tap on your main Settings app. 

2. Scroll down to the bottom of the Settings menu and tap on About Phone.

3. Scroll down to the bottom of the About Phone page and tap on Build Number about seven or eight times. You should see a message pop up saying the Developer Options is now available on your Settings menu.

4. Head back to the Settings menu and tap on Developer Options.

5. Scroll down to the Media section and switch Use AwesomePlayer on:

If you're still having issues with your audio after enabling AwesomePlayer, check out our article on troubleshooting audio issues here

 

 

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments

  • Avatar
    Elisa Bonilla

    Mi teléfono no funciona correctamente, la pantalla parpadea y no me escuchan cuando hablo

  • Avatar
    Erin TextNow Support

    Hi Elisa,

    We're sorry to hear you're having some issues with your device. We will need more information to assist you further. Could you please reach out to our live chat support team so we can get your account information and work with you to determine what is causing your troubles? Out chat team will be available until 9pm EST tonight!