TextNow Wireless Phones And Operating Systems

TextNow Wireless phones use custom software in order to work with our service. This software has the Android operating system embedded, and TextNow will release OS updates when available and after being thoroughly tested with our software.

Currently, here are the embedded Android operating systems used with our phone models:

Phone Type Android OS
Moto G 1st Gen 5.0 (Lollipop)
Moto E 5.1 (Lollipop)
Moto G 3rd Gen 5.1.1 (Lollipop)
Moto X 4.4.2 (KitKat)
LG Volt 4.4.2 (KitKat)
LG Tribute 4.4.2 (KitKat)
LG Tribute 2 5.1 (Lollipop)
LG Realm 4.4.2 (KitKat)
LG Nexus 5 5.0 (Lollipop)
Samsung Prevail 4.1 (Jelly Bean)
Samsung Core Prime 4.4.4 (KitKat)
Samsung S3 4.4.2 (KitKat)
Samsung S4 5.0 (Lollipop)
Samsung S5 5.0 (Lollipop)
Samsung S6 5.1 (Lollipop)
Samsung S6 Edge 5.1 (Lollipop)
Sharp Aquos 4.4.2 (KitKat)
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Comments

  • Avatar
    Kelly Butler

    Are any of these able to update to marshmallow that's already available on most phones? Ty

  • Avatar
    Kristopher TextNow Support

    Hey Kelly,

    Thanks for getting in touch.
    .
    Currently, we're still working on rolling out the Marshmallow update for the majority of our devices. However, we do not have an ETA at this time as we need to ensure the system update will work flawlessly with our service.

    Any updates to the Operating System will be automatically pushed to your phone when they are released!

  • Avatar
    Jim Henry

    Is this service available for Canada if not when and ifor so do you got a number I can sign up

  • Avatar
    Erin TextNow Support

    Hi Jim,

    Thanks for your interest in TextNow!

    Our data plans are not currently available in Canada, however if you go to our page www.textnow.com/wireless you can sign up for an email update that will let you know when the paid service is available for you :)

    In the meantime feel free to sign up for one of our free accounts that will allow you to call and text for free over wifi, and yes, you will also be able to get a TextNow number when you sign up for that!

  • Avatar
    Joan Davis

    with textnow can I call someone who does not have internet service

  • Avatar
    Erin TextNow Support

    Hi Joan,

    The TextNow service does require internet service, however if you're calling a non-TextNow number, internet access is not required.

  • Avatar
    Mona Rogers

    Is this available for any other devices, like a laptop or computer?

  • Avatar
    Taylor TextNow Support

    Hi Mona,

    Android software is made for Android phones and isn't available on computers, but you can use the TextNow service online at https://www.textnow.com/messaging through your browser! :)

  • Avatar
    Sharita Casey

    Can I keep my phone number ? My carrier is straight talk. Pay as you go.

  • Avatar
    Tawny, TextNow Support

    Hi Sharita,

    Thanks for your interest! Due to privacy reasons, can you send us an email with your StraightTalk number to see if it's eligible to be ported in? You can send us your inquiry to orders@textnow.com or you can also chat with one of our agents by clicking onto our chat port (bottom right hand screen) :)

    Looking forward to hearing from you!

    Edited by Tawny, TextNow Support
  • Avatar
    Denise Smith

    Can this number be ported. 3xx-xxx-xxxx

  • Avatar
    Erin TextNow Support

    Hi Denise,

    That number can be ported to TextNow! However, it does look like you're using a free TextNow account, and we can only port numbers to accounts with one of our monthly data plans. If you're interested in upgrading one of our data plans you can certainly do that first and then once that's done you'll be able to submit a request to get that number ported through your account online :)

    Please note, I have also edited your previous message for your privacy.

  • Avatar
    Penny Sanders

    I have a LG tribute 5 I have been a TextNow WiFi user I would like to information will my phone be eligible you said something about Boost Mobile and I am Boost Mobile it's due on the 3rd but you guys have a deal.

  • Avatar
    Erin TextNow Support

    Hi Penny,

    We can activate most Boost devices with one of our data plans, but Boost typically locks their devices to their service for at least 12 months before they allow it to be activated with another carrier. You can provide us the MEID number of that device through our chat portal - bottom right corner of this page - so we can check the phone's compatibility for you.

    I have also edited your previous post to keep your TextNow number private.

  • Avatar
    Scott B

    Pleas i need to talk to someone

  • Avatar
    Valeria TextNow Support

    Hey Scott! Our live chat is open now, so simply head over to speak with one of our live representatives for further assistance :)

  • Avatar
    Shawnee May

    I am desperate for an answer to my support request please, submitted it 6/29 Rqst.# 36513 same day I activated my phone without SIM card you were supposedly sending me .Got card after I activation, don't know if you need these #s they were ones that activated phone ..MSL 659130 and ##72786 I still have your SIM card try to install it and it comes up "invalid sim card so I should be on first month free then start paying 2nd Mont , But you have charged me 13.99 on 6/29 and are saying I'll owe again 7/29 So to my dismay nothing has been done no communication from your customer support I put 3 request in , Please somebody review this and apply proper discount/deal I was offered call me or respond too my earlier Post..Any Questions call me at 310-997-5511 or Email me at kommandomom48@yahoo.com or ms.marvel40@gmail.com please respond before 7/29 ..Thank You

  • Avatar
    Valeria TextNow Support

    Hey Shawnee! First, I'd like to apologize for the delay in getting back to you. Now, it seems you ordered a GSM SIM card for a CDMA device. So the SIM card you received from us will not be compatible with your device.

    You did, however, manage to activate your own device with our service using the SIM card that was already inserted with the phone, which is great! There are a couple of things that went wrong here. You were part of the promotion where the SIM card you purchased was free, but you did pay for the $13.99 plan.

    You then activated your phone using a different SIM card, so you did receive that first month free (when you activated on the 29th), but that never took into account the month you already paid for, since you never activated our SIM card. To clear this all up, I've just added the $13.99 as a credit to your account, so when it renews on the 29th, it will pull from that instead of your card.

    Hope that makes sense!

  • Avatar
    Opy Wilson

    Is there a number were I can call and talk to someone about my issues

  • Avatar
    Erin TextNow Support

    Hey Opy,

    We do have a support number, although it normally does have a long wait time. I would highly recommend reaching out to us through our live chat support portal! Just select the "Chat with us" option in the bottom right corner of this page and we'll be there until 9pm EST tonight :)

  • Avatar
    Kim Truong

    I can not activate my sim card in my phone please help

  • Avatar
    Erin TextNow Support

    Hi Kim,

    I have taken a look at your account and it looks like your SIM card is activated. However, if for any reason your data service is not working, please reach out to us through our live chat portal so we can get more information about what you're experiencing and help you get sorted out.

  • Avatar
    Jesus Meraz

    I have a Samsung note 3 can I buy a plan and will the Sim card fit?

  • Avatar
    Jesus Meraz

    I have a Samsung note 3 can I buy a plan and will the Sim card fit?

  • Avatar
    Valeria TextNow Support

    Hey Jesus! There are a few factors that we'd have to look into first to determine whether your phone is eligible with our service.

    Please have your phone ready, and reach out to our live chat support on textnow.com/wireless so we can test yours out!

  • Avatar
    Jessica Daniels

    Please I need to talk to someone about ur Black Friday sale ASAP

  • Avatar
    Valeria TextNow Support

    Hey Jessica! You can reach out to one of our live chat support representatives on textnow.com/wireless :)

  • Avatar
    Caesare Burke

    Any update on the marshmallow update?

  • Avatar
    Erin TextNow Support

    Hi Caesare,

    We've recently discovered a way to program our devices so that they're able to receive new OS updates when those updates are released by the manufacturer. For this reason we are not longer working on the custom updates for our devices. This means that if you have a device that you had purchased from us in the past that was not programmed in this new way, it will not be able to receive any new OS updates.

    You can email community@textnow.com if you have any other questions or concerns about this.