GSM iPhone Data Connection Update

If you're having trouble connecting your GSM-enabled iPhone to data network with our TextNow service, you may need to update your iPhone's carrier settings. Here's how!

1. Make sure your iPhone is connected to WiFi.

2. On your iPhone, go to your main Settings app > General > About

3. The phone should prompt you to do a Carrier Update to version 27.2.

4. After the update is complete, reboot your iPhone.

Once you've completed the carrier update your iPhone will connect to our TextNow service without the need for WiFi. 

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Comments

  • Avatar
    Alvie Jones

    My phone isn't promting me to any update.

  • Avatar
    Matthew TextNow Support

    Hi Alvie,

    Please contact an agent to troubleshoot the activation by clicking on the Chat with us button at the bottom of this page.

  • Avatar
    toney Ingram

    Need help with my phone bad service won't talk or nothing Harley can't hear no one

  • Avatar
    Valeria TextNow Support

    Hey Toney! If you're having issues with the connection during your calls, we'd need to perform some tests and run some diagnostics.
    To be able to do that, we please ask that you reach out to our live chat support on textnow.com/wireless for further assistance :)

  • Avatar
    Bear Natural Oganics

    My phone isn't promting me for updates and I still can't use it without wifi

  • Avatar
    Erin TextNow Support

    Hi there,

    If your iPhone isn't prompting you for an update once you go into Settings > General > About, then either the phone is already on the latest OS version, or your phone cannot support any versions beyond what it is already running.

    I would recommend reaching out to our live chat support team for assistance with this so we can get more details about your device and account, and help you get your Data service activated.

  • Avatar
    Temo Flores

    How can i get my puk sd code

  • Avatar
    Temo Flores

    Texnow sd card

  • Avatar
    Valeria TextNow Support

    Hi Temo! If you're still in need of the PUK code, you will have to contact us directly at textnow.com/wireless (our live chat support) so we may see if we can retrieve that for you, or if you would need a new SIM card