Porting Your Number

Looking to port your number into or out of TextNow? We've now made it even easier to get your port started! Here's how:

  1. Go to your My Wireless Account page on TextNow.com.
  2. From your My Wireless Account page, click on Number Porting.
    Screen_Shot_2017-04-06_at_1.38.47_PM__1_.png
  3. To port in your number to TextNow, click the Start button under Port in your number.
    Screen_Shot_2017-04-11_at_3.38.44_PM.png
  4. For the information you'll need to port your number out of TextNow, click Port out your number

You'll also have the option to port in a number to TextNow when you purchase a plan, phone, or SIM card from us at the time of purchase.


What is porting?

Porting a number means taking an existing phone number from one provider and transferring it to another provider.

What info do I need to port my number?

We'll need to know the account number and PIN (if you have one) from your previous carrier. Every carrier will have a unique account number associated with it, including prepaid accounts. Your previous carrier will have the account number information for the number you're looking to port.

The number you're trying to port must be tied to an account that is active and in good standing with your previous carrier. Phone numbers that are no longer active are unable to be ported, unfortunately. 

What happens after I submit a port?

The porting process normally takes about 5-6 business days to complete from the time of activation. You can still use TextNow during that time with the temporary TextNow phone number already associated with your account. Once it completes, that temporary number will be replaced with the number being ported.

There may be a small window of time (not more than 24 hours) where you'll be unable to receive text messages while your phone number is changing hands between your previous carrier and TextNow.

 

Was this article helpful?
0 out of 2 found this helpful
Have more questions? Submit a request

Comments

  • Avatar
    ping yang

    Replace the new number

  • Avatar
    Valeria TextNow Support

    Hey Ping!

    I'm afraid that porting in numbers from your old carrier is currently only supported with paid, wireless accounts. If you simply wish to change your current new TextNow number, you must wait the 15 day cycle, or until it is recycled (if you do not use it).

    For more information on that, you can see how you can change the number through your mobile app here and contact us at orders@textnow.com with any further questions!

    Edited by Valeria TextNow Support
  • Avatar
    Denise Paul

    There is no box to port out your number.

  • Avatar
    Valeria TextNow Support

    Hey Denise!

    Sorry about that, the service is temporarily disabled while we work out some kinks.

    You can speak with any of our live chat representatives (can be found on the bottom right hand side) to get your port-out information :)