Porting Your Number

Looking to port your number into or out of TextNow? We've now made it even easier to get your port started! Here's how:

1. Go to your My Wireless Account page on TextNow.com.

2. From your My Wireless Account page, click on Number Porting.

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3. To port in your number to TextNow, click the Start button under Port in your number.


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You'll also have the option to port in a number to TextNow when you purchase a plan, phone, or SIM card from us at the time of purchase.


What is porting?

Porting a number means taking an existing phone number from one provider and transferring it to another provider.

What info do I need to port my number?

We'll need to know the account number and PIN (if you have one) from your previous carrier. Every carrier will have a unique account number associated with it, including prepaid accounts. Your previous carrier will have the account number information for the number you're looking to port.

The number you're trying to port must be tied to an account that is active and in good standing with your previous carrier. Phone numbers that are no longer active are unable to be ported, unfortunately. 

What happens after I submit a port?

The porting process takes 2 days on average to complete from the time of activation. Submitting the correct information greatly decreases the time it takes to port in your number.

You can still use TextNow during that time with the temporary TextNow phone number already associated with your account. Once it completes, that temporary number will be replaced with the number being ported.

There may be a small window of time (not more than 24 hours) where you'll be unable to receive text messages while your phone number is changing hands between your previous carrier and TextNow.

 

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Comments

  • Avatar
    ping yang

    Replace the new number

  • Avatar
    Valeria TextNow Support

    Hey Ping!

    I'm afraid that porting in numbers from your old carrier is currently only supported with paid, wireless accounts. If you simply wish to change your current new TextNow number, you must wait the 15 day cycle, or until it is recycled (if you do not use it).

    For more information on that, you can see how you can change the number through your mobile app here and contact us at orders@textnow.com with any further questions!

    Edited by Valeria TextNow Support
  • Avatar
    Denise Paul

    There is no box to port out your number.

  • Avatar
    Valeria TextNow Support

    Hey Denise!

    Sorry about that, the service is temporarily disabled while we work out some kinks.

    You can speak with any of our live chat representatives (can be found on the bottom right hand side) to get your port-out information :)

  • Avatar
    Ben Kuhnle

    I recently had my subscription lapse and I'm trying to port my number to Verizon. Elsewhere I've seen that my account number is my TExtNow username but that is not acceptable to the computer system on Verizon's end, and being considered no longer a subscriber by TN I don't have the Port Your Number page available in the app anymore. I need to get the necessary information to port my number out ASAP.

  • Avatar
    Valeria TextNow Support

    Hey Ben! The information with the username being your account number is certainly quite outdated.

    I can see that you were able to receive a response from one of our representatives through your email request, so please let us know if you run into any more issues with porting your number!

  • Avatar
    Dustin Wallace

    I need my info to Port out my number

  • Avatar
    Valeria TextNow Support

    Hey Dustin! For your privacy, you can speak with one of our live chat representatives (can be found on the bottom right hand side of this page) to obtain your account information!

  • Avatar
    Teri Walker

    I just ported my old number and people that text me are being charged 25 cents! It only took 15 mintestines to port the number but now I want to go back to the textnow number I had. I don't want a new number I want the one I had so I don't have to keep giving friends and collegues new numbers. Don't look good you know.

  • Avatar
    Teri Walker

    They are being told it is a landline...

  • Avatar
    Valeria TextNow Support

    Hey Teri! Since we are using a VoIP service, all of our numbers (including the ones that we provide) are converted into virtual numbers, rather than traditional, which sometimes can be labelled as landline numbers by some carriers.

    Now, this seems a little strange since your old TextNow number would have been labelled the same way, which would have resulted in the same issues with your friends texting you. Would you be able to follow up with them to see whether this is an issue with their carrier? Otherwise, I'd suggest that you speak with one of our live chat representatives (can be found on the bottom right hand side of this page) for further assistance with your account :)

  • Avatar
    alan serrano

    Hello i am trying to port out my number but i dont have that option available when i open my wireless account.

  • Avatar
    Erin TextNow Support

    Hi Alan,

    I see that you were able to get your port out information from one of our chat agents last night :)

    In order to complete the port out, you will need the new carrier to submit your account and pin information for the number you're porting and the port will complete automatically.

  • Avatar
    Diana Webb

    I need to get my information to Port out my number from y'all please

  • Avatar
    Erin TextNow Support

    Hi Diana,

    For privacy reasons we cannot provide that information here, but you can reach out to us through our live chat portal to get that information privately. The chat support team can be found in the bottom right corner of this page until 9pm EST tonight :)

  • Avatar
    Kelly J Kipena

    Can I port in my landline number to text now? Landline is with CenturyLink.

  • Avatar
    Erin TextNow Support

    Hi Kelly,

    We would need to get the number from you to check if it is portable to TextNow. Please reach out to our live chat support so we can check the number for you!

  • Avatar
    Brandon Brandon

    Hello, I have emailed support in regards to getting my account number and pin to port out my number. My email is Blaeser14@gmail.com
    Thank you

  • Avatar
    Valeria TextNow Support

    Hey Brandon! Thanks for the email.

    In your case, it may be easier to reach out to one of our live chat representatives to get your account information to port the number out. You can talk with them using the blue pop-up on the bottom right-hand side of this page!

  • Avatar
    Donna Bates

    I'm thinking of porting my number to cricket ,however it comes up as a landline and altho I know it's VoIP number can you give me any suggestions how to work around this

  • Avatar
    Valeria TextNow Support

    Hey Donna! So essentially, we can't change the categorization of our numbers from our end.

    You'd have to speak with Cricket and ask them to either manually submit the port request, or try and pass it off to their landline porting department.

    Good luck!

  • Avatar
    Jodi Ivy

    I would like to port out my number but only have the option to port in a number. The services that I have through TN doesn't work! The calling reception is HORRIBLE and I get chargea for data while I am using my WIFI at home! That is a ploy for TN to try and get people to upgrade their data. I am completely done w TN and am going with a new company and want the porting out information ASAP
    Thank you ~ Jodi

  • Avatar
    Elieha Steiner

    I'm trying to buy a new phone because mine is broken. But when Everytime I check out the system won't let me and says I already purchased a new device, which I have not for a couple months. How can I get a new phone! The screen is broken and I can't hear the other person when I make phone calls.

  • Avatar
    Valeria TextNow Support

    Hey Jodi- Thanks for contacting us, and we're sorry to hear of your experience! We simply need to verify your security information before we can provide you with your port-out information. To do so, would you please reach out to one of our live chat representatives (can be found on the bottom right-hand side of this page) for further assistance?

    Hey Elieha- sorry to hear of your inconvenience! Would you please also head over to our live chat support so we can assist you with ordering your replacement device?

  • Avatar
    Bennie Patterson

    My mother has textnow with her s4 and I have verizon with my s5.. what is the simplest way for us to switch(for me to get her phone with textnow but keep my number and vice verca)?

  • Avatar
    Erin TextNow Support

    Hi Bennie,

    If you're looking to swap devices with your mother we will first need to make sure the device you want to swap is compatible with our service and then we can help you with the swap. Please reach out to our live chat support team so we can collect the required information and help you get that done.

  • Avatar
    Rand W

    Hi, I'm trying to find my account number and passcode to port my number out to another carrier. I clicked on the support link on the lower right corner of this page and nothing happens. How can I find this info?
    Thanks,
    Rand

  • Avatar
    Erin TextNow Support

    Hi Rand, You can get the information you're looking for from one of our live chat agents. Our chat support team is available during the following hours:

    Monday-Friday: 9am - 9pm EST
    Saturday - Sunday: 9am - 4pm EST

    Looks like you just missed us on Saturday, but we hope to hear from you soon so we can assist you.

  • Avatar
    Rand W

    Hi Erin,
    This is ridiculous, I've been on hold for over an hour with your "live support" trying to get some simple information- my account number and pin so I can port out my number! Could you please just email the information to me. I don't have HOURS to spend on hold waiting for "customer service" thanks.

  • Avatar
    Erin TextNow Support

    Good morning Rand,

    I've taken a look at your account and see that you were able to get the account information you were looking for yesterday. If you need any further assistance please let us know.