How Does Billing Work?

How do I pay my bill?

TextNow is a subscription service, and we use automatic billing for all of our TextNow accounts.

At the beginning of your month of service, we charge the default card we have on file for you, if the payment is not successful we will attempt to bill the backup cards on your account to avoid service interruption. If you have upgraded your plan before your bill date, your next month would start on the upgraded level. For example, if you upgraded from a Tall plan to a Grande before your bill is due, your next month will start on the Grande plan. You can upgrade and downgrade your plan at any time!

Can I remove the card information from my account?

Every TextNow account has to have at least one card associated with it.

You can, however, change the card you have on file at any time! You can change your card information through the app (under the main menu > Account Balance), or online here at your My Account page.

When is my bill due?

Your bill is every month from the day that you purchased your phone. The exception is your first month of service when purchasing a TextNow device, which is 35 days from when you order the phone and plan. We tack on the extra days in order to give us time to ship the phone to you.

So, for example, if you ordered your phone and plan on June 1st, your next bill would be due on July 5th, and then the 5th of every month thereafter.

Can I change my bill date?

Absolutely! We can adjust your billing date to within five calendar days of the original billing date, and your bill would be charged on that new date. We can only change the billing date once every 12 months per customer. 

What method of payment do you accept?

We accept debit cards, credit cards, and prepaid debit/credit cards. You can manage your payment options online on your My Account page.

Can I see my payment history?

You can! On your My Account page, click on Billing & Payments and then click on View Payment History.


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