How Does Billing Work?

How do I pay my bill?

TextNow is a subscription service, and we use automatic billing for all of our TextNow accounts.

At the beginning of your month of service, we charge the default card we have on file for you, if the payment is not successful we will attempt to bill the backup cards on your account to avoid service interruption. If you have upgraded your plan before your bill date, your next month would start on the upgraded level. For example, if you upgraded from a Tall plan to a Grande before your bill is due, your next month will start on the Grande plan. You can upgrade and downgrade your plan at any time!

Can I remove the card information from my account?

Every TextNow account has to have at least one card associated with it.

You can, however, change the card you have on file at any time! You can change your card information through the app (under the main menu > Account Balance), or online here at your My Wireless Account page.

When is my bill due?

Your bill is due every thirty calendar days. The exception is your first month of service when purchasing a TextNow device, which is 35 days from when you order the phone and plan. We tack on the extra days in order to give us time to ship the phone to you.

So, for example, if you ordered your phone and plan on June 1st, your next bill would be due on July 5th, and then every 5th of the month thereafter.

Can I change my bill date?

Absolutely! We can adjust your billing date to within five calendar days of the original billing date, and your bill would be charged on that new date. We can only change the billing date once every 12 months per customer. 

What method of payment do you accept?

We accept debit cards, credit cards, and prepaid debit/credit cards. You can manage your payment options online on your My Wireless Account page.

Can I see my payment history?

You can! On your My Wireless Account page, click on Billing & Payments and then click on View Payment History.

 

Was this article helpful?
14 out of 27 found this helpful
Have more questions? Submit a request

Comments

  • Avatar
    Scharlotte Young

    Can I pay to get more data after I run out or do I have to pay the full amount of my plan

  • Avatar
    Kristopher TextNow Support

    Hey Scharlotte,

    Thanks for the question. You can certainly upgrade to the next plan tier mid-cycle if you need to access more data for the month!

    If you'd like a bit more information on how to do that, please check out our support article: Managing Your TextNow Plan

    Edited by Kristopher TextNow Support
  • Avatar
    cynthia lopez

    Hi on my text now app it says my balance is$ 59.99 l had ordered a text now phone and phone plan but i cancled my subscription . So my question is my card being charged still and can the $59 be refunded cuz i have no service from text now thank you

  • Avatar
    Kristopher TextNow Support

    Hey Cynthia,

    Thanks for letting us know. I have you sent you a quick email regarding your concerns. Please follow-up with us there!

  • Avatar
    Christello Garcia

    I am a brand-new customer; activation was great. For some reason I was already charged the first month on the first day.  Why was I charged when I was promised the first month free? I dont like feeling swindled. I was excited for this new service and canceled my cricket account. Im starting to wonder if I should cancel with y'all. Help!!

    Edited by Christello Garcia
  • Avatar
    Erin TextNow Support

    Hi Christello,

    Thanks for reaching out! I have taken a look at your account and see that you have paid for the sim card that you ordered but there have not been any other charges to your account since receiving and activating the sim card. You may have received an invoice from us stating that you have started your plan, but if you check your bank statements you should see that you have not been charged for your first month of service since we took care of that payment for you :)

    Definitely let us know if you are seeing any charges for your plan though, I'd recommend reaching out to one of our live chat agents if you need us to look into this further for you!

  • Avatar
    Claude Brammer

    How do i find out what day my bill is due

  • Avatar
    Erin TextNow Support

    Hi Claude,

    We are working on improving our Self Help options, but for now you will have to follow the steps below to find your plan renewal date on your account:

    1. Login to your account at www.textnow.com
    2. Select My Wireless Account
    3. Select Manage Plan
    4. Select a plan (Any plan will do, we're not actually going to complete the change)
    5. From there you will see 2 options, where it says Upgrade Next Period you will notice that it will state when your next billing date is scheduled for.

    I can confirm that your next billing date is currently scheduled for June 15, but you can use the steps above for future reference!

    Edited by Erin TextNow Support
  • Avatar
    Carmen Cruz

    I requested an extension (to the 5th of this month) (which is today) on my bill date. I also stated that I will pay earlier if my check comes in earlier, (due to the holiday). I have been trying to get my bill paid but I am having a very hard time contacting live chat. And there is no tab for making a payment (even if you want to pay early). The extension is for today, yet it is still not paid (by Auto pay). This is so time consuming to get my bill paid. You need to put a tab/button on the "my account" page to pay your bill. I have tried three times today to get the "live chat" to respond. Still nothing.

  • Avatar
    Valeria TextNow Support

    Hey Carmen! The automatic billing is based on a UTC timezone, so it just seems like that falls later than usual. I'll pass along the feedback to add the feature to be able to restart your own subscription!

    In the meantime, we've restarted your subscription so you can use your data again :)

  • Avatar
    Christian Alexander

    How do I pay for my overdue payment? I've been trying and It's saying " Something went wrong, please try again. "

  • Avatar
    Erin TextNow Support

    Hi Christian,

    It looks like you had actually cancelled your plan so in order to reactivate it you will want to reach out to one of our live chat agents so they can help you reactivate your device and plan :)

    Our chat team can be found in the bottom right corner of this page!

  • Avatar
    William Fink

    I wasn't aware card was billed monthly. I would like to know how to get refund for month of 6 2017.

  • Avatar
    William Fink

    I wasn't aware card was billed monthly. I would like to know how to get refund for month of 6 2017.

  • Avatar
    Erin TextNow Support

    Hi William,

    TextNow is a prepaid service and we do have automatic billing each month when your plan renews. If you are interested in cancelling your service and receiving a refund you can reach out to our live chat support which can be found in the bottom right corner of this page.

    I have taken a look at your account though and see that you have already cancelled the account, in which case you should be set to avoid any future payments.

  • Avatar
    Angela Peerson

    Yes you all try to submit payment before the new billing cycle starts and then when called on it say you run on a different time zone, that's the weakest excuse I've ever heard and quite ridiculous...my service is good or suppose to be good through June 13th but yet you tried to submit payment to my bank on June 12th and then suspesuspended my service....WOW REALLY?????

  • Avatar
    Erin TextNow Support

    Hi Angela,

    The information you have been provided with is correct, our billing system does run on the UTC timezone so it is possible that when your billing date is scheduled for the 13th UTC time, it could actually attempt the payment on the 12th in your timezone, depending on where that is.

    We apologize for any inconvenience this has caused you, but as it is now the 13th you can make your payment to reactivate your service at any time. If you would like, you can also request to move your billing date back a day to the 14th, so if you are billed "early" because of the timezone difference you'll be prepared :) In order to request that you will have to reach out to our live chat support, which will be available in the bottom right corner of this page until 9pm EST tonight!

  • Avatar
    Katlyn Heidenheimer

    If im going to order a new phone, can i use the money already in my text now account?

  • Avatar
    Erin TextNow Support

    Hi Katlyn,

    Your account credits can only be used towards your monthly data plan payments, if you are wanting to order a new device you will be charged to the credit/debit card on file.

  • Avatar
    Jeff Fies

    You charged me forma SIM card th at dont work and now.o find out th at o Sony even ha ve my store credit th at was promover me.
    Whats Going on 28th yo U people what a crock of shot I can't wait

  • Avatar
    Erin TextNow Support

    Hi Jeff,

    I've taken a look at your account and it looks like your sim card activation was not completed. If you'd like, please reach out to our live chat support so we can get your device details and check that it is compatible with the sim card you ordered.

  • Avatar
    null null

    How many people can be on my billing plan and what would the price of that come to?

  • Avatar
    Erin TextNow Support

    Hi there,

    Currently you will need to get separate accounts for each device you'd like to use and each data plan. So if you're wanting a phone and data for 2 people you would need 2 separate plans. Our phones and plans vary in price depending on what you need and how much you use the phone. You can check out all our phones and plans here for more details :)

    Edited by Erin TextNow Support
  • Avatar
    Bella Henry

    Hi!
    I was credited a $20 account credit and would like to use that for my next phone payment (August 8th.) When the time comes to pay how will I go about doing so?
    Thanks!

  • Avatar
    Erin TextNow Support

    Hi Bella,

    If you have the credit on your account at the time your bill payment is due, the payment will automatically take from the account credits so you don't have to do anything else! :)

  • Avatar
    Tyler Smith

    I thought the first month was free if not im going to cancel my service

  • Avatar
    Erin TextNow Support

    Hi Tyler,

    I have taken a look at your account and see that you did receive your first month free in June with the purchase of a TextNow SIM card. When your plan tried to renew this month, no payment attempts were successful and it appears that your account is no longer active. If you would like to reactivate your plan please let us know through our live chat portal, otherwise you will no longer be charged since your account has already been cancelled.

  • Avatar
    Lynette Millard

    I had a plan for 13.99 in June I paid and activated my phone. Later that month I updated my plan to 27.99 an automatic payment was taken from my account for 27.99 on the 19th of July . MY PHONE ISNT WORKING OUTSIDE OF THE WIFI . I don't understand the point of me paying is so I can use my phone OFF OF WIFI . I've left emails and comments and still no help. I'm very upset

  • Avatar
    Valeria TextNow Support

    Hey Lynette! Everything actually seems set up properly on our end, so this must be an interruption on your phone's end. I know this is going to sound obvious, but would you please be able to check first that your "mobile data" is turned on in your phone's settings?

    Next, please try an SCRTN following these steps ,and if that still does not work, I'd recommend that you reach out to a live chat representative (can be found on the bottom right hand side of this page) for further testing!

    Edited by Valeria TextNow Support
  • Avatar
    TAmmy Porter

    Can payments be made on purchasing a phone.