How Does Billing Work?

How Do I Pay My Bill?

TextNow is a subscription service, and we use automatic billing for all of our TextNow accounts.

At the beginning of your month of service, we charge the card we have for you on file for the plan you're currently on. If you have upgraded your plan before your bill date, your next month would start on the upgraded level. For example, if you upgraded from a Tall plan to a Grande before your bill is due, your next month will start on the Grande plan. You can upgrade and downgrade your plan at any time!

Can I Remove My Card Information From My Account?

Every TextNow account has to have at least one card associated with it.

You can, however, change the card you have on file at any time! You can change your card information through the app (under the main menu > Account Balance), or online here at your My Wireless Account page.

When Is My Bill Due?

Your bill is due every thirty calendar days. The exception is your first month of service when purchasing a TextNow device, which is 35 days from when you order the phone and plan. We tack on the extra days in order to give us time to ship the phone to you.

So, for example, if you ordered your phone and plan on June 1st, your next bill would be due on July 5th, and then every 5th of the month thereafter.

Can I Change My Bill Date?

Absolutely! We can adjust your billing date to any day of the month you wish, up to two weeks from your current bill date, and your bill would be charged on that new date. We can only change the billing date once every 12 months per customer. 

What Methods Of Payment Do You Accept?

We accept debit cards, credit cards, and prepaid debit/credit cards. You can manage your payment options online on your My Wireless Account page.

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Comments

  • Avatar
    Scharlotte Young

    Can I pay to get more data after I run out or do I have to pay the full amount of my plan

  • Avatar
    Kristopher TextNow Support

    Hey Scharlotte,

    Thanks for the question. You can certainly upgrade to the next plan tier mid-cycle if you need to access more data for the month!

    If you'd like a bit more information on how to do that, please check out our support article: Managing Your TextNow Plan

    Edited by Kristopher TextNow Support