Want to move your TextNow service to another eligible phone or device? TextNow has improved your Wireless Account page to let you swap the active device on your account. Here's a quick guide:
- Log into your TextNow account online and go to your Wireless Account page.
- Click on Device Swap.
- You're now on the Check Eligibility page. Enter in the ESN or IMEI number from the device you'd like to move your TextNow service to. (If you don't know where to find your ESN number, click on Where do I find my ESN? on that page for more help.)
- After entering your ESN or IMEI number, click the Submit button and follow the steps on the next page on your new device.
The new device will reboot up to two times; after it finishes rebooting, download the TextNow app to that new device (if you haven't already) and sign into your account on the app.
And that's it! You'll be able to use that new device with your TextNow account, both on and off wifi.
Why my phone not edgible to swap
Hi there!
I'm sorry to hear your device isn't eligible to swap for TextNow! There could be a number of reasons why this is. Our Device Swap tool only works for CDMA phones with Sprint SIM cards. They must also be unlocked and in good financial standing (this is a general message we get that simply means your phone is still attached to your previous carrier for contract or billing reason). If you'd like more information on your particular device, you can speak with a chat agent or email us at orders@textnow.com and we can look into the specifics for you. :)
None of the options listed here are actually available when I sign in. When I click to activate a device, it tells me I already have service, and if I want to upgrade/replace a new device on a current plan, that I have to call customer service.
Maybe this page needs to be updated?
Hey Lisa,
Thanks for reaching out to us. I can confirm that as a subscriber to us you should see the options indicated here to swap service to a different device. If you are not seeing those options at all, could you perhaps email us some screenshots of what you are seeing directly to orders@TextNow.com so we can investigate that a bit. We certainly want our subscribers to quickly and easily swap service from one device to another if they come across a new phone to use!
So I bought a sim card from you unlocked the ohone and it says the phone is note eligible!! Really after I buy the Sim card you tell!? I know I bought it back in december but I wasnt able to unlock the phone till my friends Plan was up.
Hi MJ,
Thanks for reaching out to us about your activation issues. I have taken a look at your account and it is possible that your device is compatible but we will need to deactivate your current device before we can activate the sim card and the new device.
In order to assist you with that, can you please reach out to one of our live chat agents, they can be reached in the bottom right corner of this page. We hope to hear from you soon :)
I am trying to upgrade my phone through you guys, and each time it says I have to go through the support site, but theres no options I see for upgrading the phone...m
Hi Kenny,
Thanks for reaching out! Due to security reasons, I have sent you direct email.
Please keep an eye out and let us know if you need further assistance just reply back and we will happily help you out on your order! :)
All I want to do is purchase a new phone for my daughter, why is this so hard to do. You have all my info but it won't let me upgrade a phone for her
Hi Tina,
We do restrict the purchase of new phones on the same account within a four month period. This is due to the heavy discount we provide on the phones when you initially purchase them.
If you wish to purchase a new phone on your daughters account please contact a support agent via our live chat on www.textnow.com/support by clicking the 'Chat with us' button and we will see what we can do for your regarding the account.
Everytime I attempt to swap device it wont allow me to do so. A "oops something went wrong" error pafe keeps popping up everytime I click device swap it wont allow me to enter my imei.
Hey Julia!
The "swap device" tool is only meant to be used between CDMA devices. You currently have a GSM device activated with one of our SIM cards, so in order to swap, it would require a different set of steps.
If you are looking to simply swap the SIM card to another GSM device, you can do so and ensure to set the APN settings to continue your service!
Otherwise, please contact us (either at orders@textnow.com or through one of our live chat representatives) with the new device's IMEI number so we can help you with the swap!
I have a sprint tablet lglk430 and wonder if it would work with TN...imei#357109066229749....or how to cancel service....thanx
Hi Richard,
It looks like that device you're interested in activating can be activated with TextNow! Currently it's still in use with another carrier, but once you get it released or removed from its current contract you will be able to through our online activation tool here!
Please note that I have just edited your post to remove any personal information.
Hi Majestic,
We do limit orders on new phones for the sale price to every 4 months as we sell the devices at a heavy discount.
Since you ordered a phone from us last month you'll have to contact one of our agents using the 'Chat with us' button at the bottom of this page and they'll be happy to look into this for you and see if there's something we can do for you.
Hi I wanna upgrade my phone threw you guys and it tells me I have to go threw customer care
Hey Jason,
For assistance with a new phone order please reach out to one of our live chat agents so they can grab your account information privately! They can be found in the bottom right corner of this page :)
I have the Moto GI have the Moto G and the screen is really cracked .somebody I know gave me a Moto E that they did have service on but do not anymore but it has been rooted I tried to switch my SIM card to the other phone to the Moto E and it said SIM card locked what do I need to do
Hi Mendy,
You may need to get a new sim card that is compatible with that device, in order to determine which sim card you need, you can provide us the IMEI number of your Moto E through our chat portal so we can check that for you!
If the device itself is from another carrier, you may also need to contact the original carrier to get the device unlocked so it can work with one of our sim cards.
I have a alcatel one touch at&t i am trying to get a sim card sent to me for replacement i havent been withh textnow for very long the alcatel i had was damaged due to water no one answers my messages when i try to contact ive waited days for a reply
HI, Matthew!
Thanks for the heads-up! It looks like we emailed you on Monday with a followup and got your response yesterday evening. I'll make sure our agents email you back today. You can also click on the Chat With Us button on the bottom of this page to speak to a chat agent directly who will be able to assist you as well.
My name is [edited]
Phone 5xx-xxx-xxxx
I been trying to replace my phone and it will let me do everything but put in my name on the shopping
Hi, Twila!
I'm sorry to hear that! Our shipping department is closed on the weekends, which means the earliest your phone will get shipped out is tomorrow, Monday. Try again tomorrow morning, and if you're still having trouble click Chat With Us at the bottom of this page and we'll get it sorted out.
How and where are these live chat agents?
How and where are these live chat agents?
Can be found on the bottom right-hand side of this page during the hours of 9am-9pm EST (weekdays)
cant get my device to work when i try to swap it
Hi Quasha,
Thanks for reaching out! We will need more information to help you further. Can you please reach out to us through our live chat channel when you have time so we can confirm which phone you want to activate? Our chat option will be available until 9pm EST tonight!
My son broke his phone. I'm trying to purchase a replacement and swap it onto the existing number, but your site won't let me purchase...
Hey Ryan! In your particular case, we'd need to assist you with placing the order. Would you please be able to reach out to one of our live chat representatives (can be found on the bottom right-hand corner of this page) for further assistance?