Swap Devices On Your Account

Want to move your TextNow service to another eligible phone or device? TextNow has improved your Wireless Account page to let you swap the active device on your account. Here's a quick guide:

1. Login to your TextNow account and go to your Wireless Account page.

2. Click on Manage Device

3. Click on Swap Active Device.

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4. You're now on the Check Eligibility page. Enter in the ESN or IMEI number from the device you'd like to move your TextNow service to.

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5. After entering your ESN or IMEI number, click the Submit button and follow the steps on the next page on your new device.



 

The new device will reboot up to two times; after it finishes rebooting, download the TextNow app to that new device (if you haven't already) and sign into your account on the app.

And that's it! You'll be able to use that new device with your TextNow account, both on and off wifi.

 

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Comments

  • Avatar
    MJ Awrytis

    So I bought a sim card from you unlocked the ohone and it says the phone is note eligible!! Really after I buy the Sim card you tell!? I know I bought it back in december but I wasnt able to unlock the phone till my friends Plan was up.

  • Avatar
    Erin TextNow Support

    Hi MJ,

    Thanks for reaching out to us about your activation issues. I have taken a look at your account and it is possible that your device is compatible but we will need to deactivate your current device before we can activate the sim card and the new device.

    In order to assist you with that, can you please reach out to one of our live chat agents, they can be reached in the bottom right corner of this page. We hope to hear from you soon :)

  • Avatar
    Kenny Johnson

    I am trying to upgrade my phone through you guys, and each time it says I have to go through the support site, but theres no options I see for upgrading the phone...m

  • Avatar
    Tawny, TextNow Support

    Hi Kenny,

    Thanks for reaching out! Due to security reasons, I have sent you direct email.

    Please keep an eye out and let us know if you need further assistance just reply back and we will happily help you out on your order! :)

  • Avatar
    Tina Arnold

    All I want to do is purchase a new phone for my daughter, why is this so hard to do. You have all my info but it won't let me upgrade a phone for her

  • Avatar
    Matthew TextNow Support

    Hi Tina,

    We do restrict the purchase of new phones on the same account within a four month period. This is due to the heavy discount we provide on the phones when you initially purchase them.

    If you wish to purchase a new phone on your daughters account please contact a support agent via our live chat on www.textnow.com/support by clicking the 'Chat with us' button and we will see what we can do for your regarding the account.

  • Avatar
    Richard Cavessa

    I have a sprint tablet lglk430 and wonder if it would work with TN...imei#357109066229749....or how to cancel service....thanx

  • Avatar
    Erin TextNow Support

    Hi Richard,

    It looks like that device you're interested in activating can be activated with TextNow! Currently it's still in use with another carrier, but once you get it released or removed from its current contract you will be able to through our online activation tool here!

    Please note that I have just edited your post to remove any personal information.

    Edited by Erin TextNow Support
  • Avatar
    Matthew TextNow Support

    Hi Majestic,

    We do limit orders on new phones for the sale price to every 4 months as we sell the devices at a heavy discount.

    Since you ordered a phone from us last month you'll have to contact one of our agents using the 'Chat with us' button at the bottom of this page and they'll be happy to look into this for you and see if there's something we can do for you.

  • Avatar
    Jason Mirous

    Hi I wanna upgrade my phone threw you guys and it tells me I have to go threw customer care

  • Avatar
    Erin TextNow Support

    Hey Jason,

    For assistance with a new phone order please reach out to one of our live chat agents so they can grab your account information privately! They can be found in the bottom right corner of this page :)

  • Avatar
    Mendy Tim

    I have the Moto GI have the Moto G and the screen is really cracked .somebody I know gave me a Moto E that they did have service on but do not anymore but it has been rooted I tried to switch my SIM card to the other phone to the Moto E and it said SIM card locked what do I need to do

  • Avatar
    Erin TextNow Support

    Hi Mendy,

    You may need to get a new sim card that is compatible with that device, in order to determine which sim card you need, you can provide us the IMEI number of your Moto E through our chat portal so we can check that for you!

    If the device itself is from another carrier, you may also need to contact the original carrier to get the device unlocked so it can work with one of our sim cards.

  • Avatar
    Matthew Marshall

    I have a alcatel one touch at&t i am trying to get a sim card sent to me for replacement i havent been withh textnow for very long the alcatel i had was damaged due to water no one answers my messages when i try to contact ive waited days for a reply

  • Avatar
    Kevin TextNow Support

    HI, Matthew!

    Thanks for the heads-up! It looks like we emailed you on Monday with a followup and got your response yesterday evening. I'll make sure our agents email you back today. You can also click on the Chat With Us button on the bottom of this page to speak to a chat agent directly who will be able to assist you as well.

  • Avatar
    Twila Townsend

    My name is [edited]
    Phone 5xx-xxx-xxxx

    I been trying to replace my phone and it will let me do everything but put in my name on the shopping

  • Avatar
    Kevin TextNow Support

    Hi, Twila!

    I'm sorry to hear that! Our shipping department is closed on the weekends, which means the earliest your phone will get shipped out is tomorrow, Monday. Try again tomorrow morning, and if you're still having trouble click Chat With Us at the bottom of this page and we'll get it sorted out.

  • Avatar
    Dustin Carrison

    How and where are these live chat agents?

  • Avatar
    Dustin Carrison

    How and where are these live chat agents?

  • Avatar
    Valeria TextNow Support

    Can be found on the bottom right-hand side of this page during the hours of 9am-9pm EST (weekdays)

  • Avatar
    Quasha Wilson

    cant get my device to work when i try to swap it

  • Avatar
    Erin TextNow Support

    Hi Quasha,

    Thanks for reaching out! We will need more information to help you further. Can you please reach out to us through our live chat channel when you have time so we can confirm which phone you want to activate? Our chat option will be available until 9pm EST tonight!

  • Avatar
    Ryan Tuleja

    My son broke his phone. I'm trying to purchase a replacement and swap it onto the existing number, but your site won't let me purchase...

  • Avatar
    Valeria TextNow Support

    Hey Ryan! In your particular case, we'd need to assist you with placing the order. Would you please be able to reach out to one of our live chat representatives (can be found on the bottom right-hand corner of this page) for further assistance?

  • Avatar
    John True

    I did this but I'm still not able to use the device without WiFi.

  • Avatar
    Valeria TextNow Support

    Hey John! I would please ask that you try an SCRTN on your phone first.

    If that does not help, please reach out to one of our live chat representatives (can be found on the bottom right-hand side of this page) for further testing!

    Edited by Valeria TextNow Support
  • Avatar
    Robert Broadway

    I can’t get these instructions to work. I submitted a ticket to your “support free” site and received no response. Pretty dissatisfied with your service thus far.

  • Avatar
    Erin TextNow Support

    Hi Robert,

    If you're having trouble swapping a device onto your account, please reach out to our live chat support team for assistance. They will be available in the bottom right corner of this page until 9pm EST tonight!

  • Avatar
    Tabatha Pope

    Dam thing isn't working, is there a person u can speak with

  • Avatar
    Jessie Oulch

    i have used both devices with u guys countless times and now all i get is an error!!! nobody ever responds to me needed phone TODAY!!! I ambout to go back to att because ive had nothing but problems with you guys. This is ridiculous