Change Your Payment Method

With TextNow, you can change your card on your account at any time, and make other adjustments to your payments and account balance. Here's how!

From your My Wireless Account page here on TextNow.com, click on Manage Payments to get to this page:

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From this page you'll be able to edit or remove a card already associated with your account, add a new card to use as the default payment option, and add money to your account balance for use in future payments or for international long distance calling.

 



Edit or Remove a Credit/Debit Card:

1. Go to the My Wireless Account page and click on Manage Payments.

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2. On the card listed as Primary, click on Edit to edit the card information (cardholder name, expiry date, and billing address for the card). 

3. To delete the card, click Remove. Note that you cannot remove your Primary card, and we need to have at least one credit or debit card to use with your TextNow account. 

 


 

Add a New Card:

1. Go to the My Wireless Account page and click on Manage Payments.

2. Click on Add a New Card.

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3. Enter your card information.

4. If you would like that card to be your Primary, check the box for Make This My Primary Card

Screen_Shot_2017-04-07_at_4.10.01_PM.png 


 

Add Money To Your Account Balance:

1. Go to the My Wireless Account page and click on Manage Payments.

2. Click on Add Money in the top right-hand corner.

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3. Click on the amount you'd like to add to your account balance ($5, $10 or $20).

4. Click Continue to charge the Primary card you have on file with us for the amount chosen.

5. Your account balance will show the updated amount.

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Comments

  • Avatar
    Logan Milloy

    I can't update my credit card and it also took the $20 credit I had on the account. Please help

  • Avatar
    Erin TextNow Support

    Hi Logan,

    We will need to get your account information so we can help you with your wireless plan. Please reach out to our chat support team with your TextNow phone number so we can assist you!

  • Avatar
    Nyoka Hackworth

    Mine says I have 40$ in my account but yet saying I have reached my 4g data limit?

  • Avatar
    Valeria TextNow Support

    Hi Nyoka! Seems you were able to sort this out with a live chat representative :)

  • Avatar
    Ruby Flores

    Hey Valeria ! I would like the 20$ refunded

  • Avatar
    james Steele

    Im having a $ issue with money I added to my account and now it shows 0 but you are also having an issue with my card which is supposed to be used on the 1st of each month . your saying that there's a problem

  • Avatar
    Valeria TextNow Support

    Hi @Ruby- I can see that the $20 account balance amount was refunded on January 19th. While it has been refunded from our system, it may take your banking institution anywhere between 2-10 business days to process the refund. Please contact our live chat support if the refund has still not been posted by the end of this week.

    @James- There is a bit of confusion on your account, which I can clear up. Your billing was on the 1st of each month, however, last month, you restarted your subscription through your account on December 28th, using up the $20 credit you added to do so. This also changed your billing period, so the renewal is on January 28th. So at the moment, we are trying to charge your card on file, and it is failing.

  • Avatar
    Christine Quinonez

    I am not able to update my credit card information and everything on it is correct. My phone got turned off because of it. Anyway you can help me get it back on. I need my phone.

  • Avatar
    Erin TextNow Support

    Hi Christine,

    Thanks for reaching out. We did send you a message on January 18 requesting that you give us a call to discuss the issues we've faced with your billing. If you did not receive that message I would request that you reach out to our live chat support team at this time so we can discuss what is going on and work with you to get your account reactivated.

  • Avatar
    Steve good

    Today I decided to start up my wireless service again with this company after leaving them for quite some time cause of the horrible service. So I put my new debit card info in the system and spent the 19.99 for a months of service. Low and behold I go to my bank app and it states there was not only one charge for 19.99 but there ARE THREE PENDING TRANSACTIONS FOR 19.99 EACH!!! IM PRETTY SURE THAT IF I COULD AFFORD TO SPEND 60.00 ON PHONE TIME I WOULD HAVE DONE IT WITH A DIFFERENT COMPANY!!!!!!!!!! NOW MY BAMK ACCPUNT

  • Avatar
    Steve good

    Today I decided to start up my wireless service again with this company after leaving them for quite some time cause of the horrible service. So I put my new debit card info in the system and spent the 19.99 for a months of service. Low and behold I go to my bank app and it states there was not only one charge for 19.99 but there ARE THREE PENDING TRANSACTIONS FOR 19.99 EACH!!! IM PRETTY SURE THAT IF I COULD AFFORD TO SPEND 60.00 ON PHONE TIME I WOULD HAVE DONE IT WITH A DIFFERENT COMPANY!!!!!!!!!! NOW MY BAMK ACCPUNT

  • Avatar
    Valeria TextNow Support

    Hey Steve! It seems that instead of paying for a simple reactivation through the "activate your device" link on the site, you placed an order for a GSM SIM card for an unlocked GSM phone? That order went through 3 times. Now, all 3 SIM cards have been shipped. We can certainly help you with refunding the extra charges, and if you did in fact want to activate a different device, we can assist you with that as well once you receive the SIM card.

    To do all that, however, I would please ask that you head over to our live chat support on textnow.com/wireless (I will leave the according notes)

  • Avatar
    Jack Cheesecake

    I got a new card and I am trying to put the card on my account but I have all the information correct and it keeps saying "Something went wrong, Please try again" my account is going to be cancelled if I don't update my payment method

  • Avatar
    Jack Cheesecake

    I got a new card and I'm trying to add it to my account, I have all the information correct and it keeps saying "Something went wrong Please try again", my account is going to be cancelled if I don't update the payment method and I'm trying but it refuses to let me add the card to my account

  • Avatar
    Valeria TextNow Support

    Hey Jack! Seems like we have a callback scheduled today to get this resolved with you :)

  • Avatar
    khalia mumford

    Yes I would like the credit refunded

  • Avatar
    khalia mumford

    Yes I would like the credit refunded

  • Avatar
    Valeria TextNow Support

    Hey Khalia! I can see that our live chat agents were able to resolve this for you :)