Changing Your Profile Information

With TextNow, you can edit or change your profile on your account anytime, through the app or right online here on your Wireless Account page! 

On the TextNow app:

  1. Open your TextNow app and sign into your account, if you haven't already.
  2. Tap on the main menu button 3dashes-4.png , and then tap on the settings icon  ic_settings_24dp-2.jpg  on the main menu.
  3. Tap on Profile.

On TextNow.com:

  1. Go to your Wireless Account page on TextNow.
  2. Click on My Account in the top right-hand corner.

    Screen_Shot_2017-04-07_at_11.50.55_AM.png

  3. Click on Settings.

    Screen_Shot_2017-04-07_at_11.39.21_AM.png

  4. Click on Personal Info.

    Screen_Shot_2017-04-07_at_11.39.37_AM.png

From here, you can change your first and last name on your account, as well as your email address. You can also resend an email verification to verify your email address with TextNow.

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Comments

  • Avatar
    Alejandra Murrieta

    Mi duda es si al mandar los textos se mira mi correo y no quiero que se mire mi cuenta de mail cuando mande textose quiero ocupar este numero lo más discretamente posible

  • Avatar
    Matthew TextNow Support

    Hola Alejandra! Gracias por contactar a TextNow. Tu correo electrónico no aparece cuando mandas mensajes de texto. Lo único que aparece es tu numero telefónico de TextNow.

  • Avatar
    Kelly Boyd

    i recently purchased a text now moto phone with a friends account info still on it. I set up my account online and wanted m first month free gave my information as well aS THE TEXT NOW PHONE INFO AND when i submitted my information and plan details it said this accont is already in use by another customer..but its actuallya suspended account the friend i bought it from no longer wants the phone. can i still use this phone and how do i delete his info from phone and add all my info to the phone

  • Avatar
    Valeria TextNow Support

    Hey Kelly!

    In order for the phone to be freed up to be used with any other account, your friend will firstly need to actually cancel his subscription with the account/phone. Please have him reach out to us in order to process the cancellation.

    Thanks in advance!

  • Avatar
    Hj Ghh

    Hello , why i can't verify my email with textnow

  • Avatar
    Valeria TextNow Support

    Hey there! If you're having troubles, you can always try and re-send the verification email through your TextNow app's settings- Account. If you're still having issues, I would recommend to try and change your email address, and see if the new one works any better!

  • Avatar
    Miranda Mobley

    My account has already been debited for this month, please Cancel my service after this month as I no longer need the service

  • Avatar
    Erin TextNow Support

    Hi Miranda,

    All account cancellations do take place effective immediately, so please contact us through our live chat support channel when you are ready to cancel your account. I would recommend reaching out at least one or two days before your scheduled account renewal to avoid any further charges to the account.

  • Avatar
    Mike

    How do I find 'Chat Support'?

    Trying to get my textNow email addy. changed.

  • Avatar
    Erin TextNow Support

    Hi Mike,

    If you're on a web browser right now you can find the Chat with us box in the bottom right corner of the page :) 

    You can change your email address using the following steps on your TextNow app though:

    1. Ensure you're running the latest version of TextNow
    2. Tap on the TextNow main menu button (icon with three horizontal dashes in the top left-hand corner) and select Profile
    3. Select your Email Address to edit
    Edited by Erin TextNow Support
  • Avatar
    Mike

    It's my 'texting' email that I'm trying to get changed and can't do it my self, and your service for this sent me:

    Thank you for your response. We are unable authenticate you as account holder with given information. We would suggest you contact us via chat support to further assist you from our end.

    So.... here I am...

  • Avatar
    Erin TextNow Support

    Okay Mike, well the chat support can be found in the bottom right corner of this page as I mentioned. However, you will not be able to change your texting address because it is essentially the username on your account, which cannot be edited once the account is created.

  • Avatar
    1-Kings-19

    Under my number on the page with all the settings it doesn't show my username, and I really want to see my username. Also, what exactly is the username for? And if I permanently delete my account, will my username also be permanently deleted as well?
    -1 Kings 19

  • Avatar
    Valeria TextNow Support

    Hey there! If you're looking under your settings in the iOS app, then your username would be listed as your "picture address". The first part before the "...@textnow.me" is your username.

    The username is not used for anything other than identifying your account. And for legal reasons, we do not permanently delete accounts, so the username cannot be edited, not deleted.

  • Avatar
    1-Kings-19

    Valeria-Thank you for responding! I honestly didn't know you can not permanently delete your account, or even your username. Is there a way I can e-mail you pictures of what I am trying to say, because I think we're on 2 separate pages.

    Also, what exactly is the e-mail for, and how can I send and receive e-mails on it? Is there a way I can get it on my devices? I tried to get it on 1 of my devices, but it kept saying that the password or username was incorrect. Valeria-Please help me figure this out!

    Thank you,

    -1 Kings 19

  • Avatar
    Valeria TextNow Support

    Hey again!

    You can try and send us the screenshots to community@textnow.com (just make sure to address it to me)

    With regards to the picture address, it's actually used as back-up in case picture messages aren't being sent to your number properly. So your contacts can try to send it to that picture address instead, and it will come through to your app. It is not an actual email address (or domain) to use as an email service. I believe that your contacts can use it as a text-to-email service, but again, just want to reiterate that it is not an official email domain.

    Hope that helps!

  • Avatar
    1-Kings-19

    Valeria-I actually figured out my problem. Thank you so much for trying to help.

    Where exactly will the e-mails be after someone sends me 1, and how can people send me texts with it as well as with my TextNow number? Can I respond to the e-mail, and if it the e-mails show up where the texts do how do I know if I am responding to the e-mail or a text? I guess I am just not really understanding this.

    Finally, is there a way where I can pick my area code, where I want the location of the number to be, and all of the numbers after the area code? I honestly want to try to get a certain number-besides the area code-from a certain place. And I know I can make free unlimited calls to any number I want in both the US and Canada, but can I receive and send texts to any number I desire to communicate through texting in the US as well as Canada?

    Valeria-Thank you so very much for helping me!

    The Lord loves you,

    -1 Kings 19

  • Avatar
    Valeria TextNow Support

    All right, let's try to untangle this confusion a bit!

    So the picture address: username@textnow.me is NOT an email. If someone were to message you at that address from their own email or from a number, it will just come in as a regular text would on your textnow app (in the conversations log).
    It's really there as a back-up. Let's say someone doesn't have their phone with them, but is at their work and have their email pulled up. They can actually text you from their email by sending it to that address. It will come in as a text.

    So once again, the @textnow.me is not an email address, it's a back-up to use instead of your actual TextNow number in specific cases.

    With regards to the area code, we don't keep a list of the numbers that correspond to specific areas. If you are looking for a specific one, it may be best to speak to a live chat representative (on textnow.com/wireless) for a full list of the numbers available with your given area code.

    You can absolutely both text and call, and receive texts and calls from any North American number for free, unlimitedly :)

  • Avatar
    1-Kings-19

    Valeria-I understand this now, thank you!

    I will absolutely have to look into the live-video chat. The only reason why I want a specific number is- in all honesty-that if I know the numbers in the phone number, than I know the number by heart more easily rather than 1 that is difficult for me to memorize because I already know the numbers in the phone number.

    No, I meant can I text or call any number from Canada. Sorry about getting my words mixed up.

    -1 Kings 19

  • Avatar
    Valeria TextNow Support

    No worries, glad we got each other!

    Our service is officially supported in both Canada, and the U.S, so yes, you can :)

  • Avatar
    1-Kings-19

    Valeria-I am glad we got each other as well! And I will certainly keep you in mind if I ever need any more assistance with TextNow. You have really been a great help to me. Thank you so very much for all your help!

    Well, that is absolutely awesome! :D

    Fondly,

    -1 Kings 19