Messaging & Calling Preferences

TextNow has many options available to tweak your messaging and calling preferences to your liking. Here's a quick guide!


On TextNow.com:

1. Go to your Wireless Account page on TextNow.

2. Click on My Account in the top right-hand corner.

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3. Click on Settings.

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4. Click on Messaging for messaging preferences:

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At the moment, the only option available online for messaging is to change or remove your text signature. Look a little further down this page for the in-app options available to you as well.

5. Click on Calling for calling preferences:

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Online, you can set your account to send missed calls to your voicemail, and also see your list of blocked numbers (and unblock them, if you wish). As with Messaging, there are more options available on the app - see below for more details!

 


 

On the TextNow app: 

1. Open your TextNow app and sign into your account, if you haven't already.

2. Tap on the main menu button 3dashes-4.png , and then tap on the settings icon ic_settings_24dp-2.jpg   on the main menu.

3. Tap on Messaging for your messaging options:

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Under Messaging, you can:

  • Add, remove or edit a signature for your text messages.
  • Set your Quick Reply preferences for floating chat heads, popup replies, and quick replies from the lock screen.
  • Choose to use a Unified Inbox to send and receive texts from your non-TextNow phone plan from the TextNow app.
  • Import text messages from your non-TextNow phone plan to the TextNow app.
  • Turn sticker & GIF suggestions off.

4. Tap on Calling for your calling options:

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Under Calling, you can:

  • Record a voicemail greeting (or use the default greeting)
  • Change your ringtone
  • Set up call forwarding
  • Set screen lock options
  • Manage your blocked numbers
  • Set to automatically switch to 3G/4G when leaving a wifi network area. 
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Comments

  • Avatar
    Harris Dale Hampton

    How do I retrieve deleted messages

  • Avatar
    Will TextNow Support

    Hey Harris,

    Thanks for reaching out here!

    We will not be able to retrieve a message or conversation once it has been manually deleted but you can try dragging your finger downward from the top of the conversation to refresh any available messages!

    Let us know if you have any further questions or concerns :)

  • Avatar
    Michele S

    How do I get floating chat icon off my screen?

  • Avatar
    Kristopher TextNow Support

    Hey Michele,

    Thanks for the question. If you'd like to turn of the floating chat heads, please give these steps a try::

    >Open TextNow
    >Select Menu
    >Select Settings (Gear icon)
    >Select Messaging
    >Quick Reply then turn off 'Floating Chat'

    Let me know if that helped!

  • Avatar
    Sherry Pilgrim

    How do I manually delete text messages

  • Avatar
    Erin TextNow Support

    Hi Sherry,

    In order to delete conversations through your TextNow application, follow the steps below:
    1. Open the Conversations page on your TextNow application
    2. Find the conversation you want to delete
    3. Swipe that Conversation from right to left
    4. A red garbage can icon will be revealed, select it to delete

    Let us know if you have any other questions :)

  • Avatar
    Alison Walter

    Why does it say messages to this number are not currently supported when I try to text?

  • Avatar
    Valeria TextNow Support

    Hey Alison! This may be an issue with the other carrier (of the number you're trying to text), or perhaps you're not putting in the full 10 digit number?

    Whatever the case may be, please head over to speak with one of our live chat agents (found on the bottom right hand side of this page) for further testing!

  • Avatar
    Jennifer Miller

    How do i retrieve messages that just disappeared? Is there away to view recent account activity?

  • Avatar
    Erin TextNow Support

    Hi Jennifer,

    It is not possible to retrieve deleted messages, but if the messages just disappeared, it is possible you'll be able login to your account on another device through the app or browser and the messages will still be there. If that's the case you may just have a bug on the device that the messages disappeared from.

    Please note that conversation threads typically do expire after 30+ days without use, so if the messages you're missing are older, that could be what happened to them. Let us know if you have any other questions or concerns though :)

  • Avatar
    Jennifer Miller

    Erin,
    Thanks for getting back to me so quickly, the texts im missing r from work and i have never deleted them and was always able to view as far back as november 2016. I had just looked at the messages on aunday and monday when i went to pull them up they were gone. I cant get them on my phone or on my computer, or on my tablet. Is there away to view recent activity on my account? Maybe itll ahow if they were deleted and when so i can figure this out?

  • Avatar
    Erin TextNow Support

    No worries Jennifer! We're looking into whether or not we're able to determine what has caused the messages to be deleted and if it is at all possible to recover those messages for you. If you don't mind, I will follow up with you via email once I have an update and if you have any other questions about this you can reply to my email!

    I should be able to follow up with you soon, so keep an eye out for my email :)

  • Avatar
    Jennifer Miller

    THANKS ERIN!!! UR AWESOME!

  • Avatar
    Brett Burback

    I wondering if I will still be notified of a missed call that I missed while off wifi. Like will I know once I an back on wifi? Thanks

  • Avatar
    Erin TextNow Support

    Hi Brett,

    Yes, once you're back on Wifi you should receive the notification that you had a missed call as well as receive any voicemail that may have been left for you!

  • Avatar
    Timmy Hamness

    I have had the same type of problems. I seem to always have trouble finding old messages and photos that I have deleted.

  • Avatar
    Erin TextNow Support

    Hi Timmy,

    Deleted messages and photos are not recoverable through the TextNow application, so you'll have to make sure that you're not deleting anything that you may want access to in the future. If you're using an Android device, you can also export that information from your TextNow application so you have a record of it emailed to you for future reference.

  • Avatar
    What Da Fak

    I am not able to make calls or send messages thru my phone

  • Avatar
    Erin TextNow Support

    Hi there,

    We'd definitely like to help you get this resolved but will need some more information from you. Can you please reach out to our live chat agents through the chat portal in the bottom corner of this page so we can speak to you in real time and get this resolved!

  • Avatar
    Marquise Ellis

    So i recently activated a phone through text now and the number they gave me is not the same as the text now number i had before and i can't receive messages through the phone only in text now

  • Avatar
    tyler ellgass

    So I had to wipe my phone and when I redownloaded the app my number wasn't the same and all my saved messages and numbers that I had were deleted. How do I retrieve those numbers and messages from the app?

  • Avatar
    Erin TextNow Support

    @Marquise,

    When using the TextNow Wireless service, you will still be required to make all calls and texts through the TextNow application. It also looks like you've had the same number on your account since late May, so you should still have access to the number you had then as long as you're logged into the correct account.

    @Tyler,

    By wiping your phone you would have also removed all of the contacts from your device. Since the TextNow contacts list is synced to your phone's contacts rather than saving them to the app itself, you will need to re-add your contacts to your phone and then Allow TextNow to access that list if you haven't already. Additionally, any messages that had been deleted from your TextNow app when you wiped your device will not be recoverable. You can however try logging into your account online at www.textnow.com to see if they are still saved to your account online rather than through the app.

  • Avatar
    Serge Musayidizi

    I have a bought a credit for international calling but i Cant place a call. Why?

  • Avatar
    Valeria TextNow Support

    Hey Serge! There may be various other factors happening here to prevent your calling, such as calling a carrier that isn't supported, or having an internet connection that is blocked.

    Please reach out to one of our live chat representatives for further testing/assistance on textnow.com/wireless !

  • Avatar
    Nenobellz

    If I change the settings on one device does it change it on all of them or just that one?

  • Avatar
    Erin TextNow Support

    Hi there,

    That's a good question! If you change any Settings within your TextNow app, like the ringtone or notification sound, it will not change on each device you're logged into unless you manually change it in each device. Any devices that you do not choose to change will remain with the default settings.

  • Avatar
    Shykem Moore

    Ok so I logged out & deleted the app, now I'm worried that someone texted me while I was off the app. Will a person's text still go through while the app is deleted?

  • Avatar
    Valeria TextNow Support

    Hey there! That is correct, as the app runs off of a cloud service. Deleting the app does not delete the account (as we cannot delete accounts for legal reasons), so if someone still has the number, they can still text it.

  • Avatar
    Genesiss99

    Hello,is there a way to know if a person you've blocked have called you? Including text messages and phone calls. I know once you blocked a number you won't receive text messages and when they try to call a voice comes out and say call rejected. But it will be nice to know if they called pr texted. Like a spam box and register the call in the call history showing it as rejected. 👏👏👏👏

  • Avatar
    Erin TextNow Support

    Hi there,

    That is not a feature that we have because a number block is a two-way block meaning that you cannot call/text and vice versa. As a result you are not able to see any call or messaging attempts that may have been made and they cannot see if you tried to call or text them either.