How Does Data Work On TextNow?

Unlike traditional cell phone carriers, TextNow phones and plans utilize your data connection for all communication - calling, texting, and accessing the internet. In order for TextNow to work, you need to be either connected to wifi, or be within the TextNow coverage map

Also unlike other cell phone companies, when you go over your data limit we don't turn off your connection. Rather, your connection slows down to 2G speed, which still allows you to call and text when you're not connected to wifi. For more information on unlimited 2G, please see our Fair Use policy here

What counts as 'data'?

Outside the TextNow app, any app that communicates with the internet uses data. So, for example, watching a video on YouTube, or checking your Twitter feed, or posting onto Facebook - all of that uses your data connection.

Accessing a file that is being saved remotely (like playing a video on YouTube, or playing a song on Spotify) is called streaming. All streaming services use data; how much data is being used depends very heavily on the app and your personal settings.

Does wifi use my data from my TextNow plan?

When your phone is connected to wifi, any data used does not count towards your data plan. Your data plan is only used when wifi is unavailable, and you're connected to the TextNow 3G/4G data network.

Do I need data to make a call?

Yes. TextNow uses your data connection to place the call over the internet (a method known as VoIP - Voice Over Internet Protocol). You need to either be connected to wifi, or have access to our 3G/4G data networks.

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Comments

  • Avatar
    Allie Stepp

    So when im out of data i cant text or call home? Basically im paying 18.99 to get the same app i get for free at home cause all i do is use it to text or call h9me when im at school andctheres no way that takes up my data. We have wifi at home

  • Avatar
    Valeria TextNow Support

    Hey Allie! No worries there at all. If you look up at the article, we do also state that if you go over your high speed data, you'd be put on our unlimited 2G network, so you will keep having service!

    Hope that eases your mind :)

  • Avatar
    Scott Henderson

    I am trying to understand how this works. With my previous carrier(sprint) I often had call/text service in areas that I didn't have data service. Does that mean with textnow I will only have the ability to call/text in areas that had data service?

  • Avatar
    Erin TextNow Support

    Hi Scott,

    You are pretty spot on there. Since TextNow is a VoIP service you will need Wifi or Data in order to make/receive calls and texts.

  • Avatar
    Josette LaPrade

    im tying to figure out since i had the 39.99 plan, i didnt use all my data at all i, my plan ran out, does that data i didnt use roll over? or im just not gunna get it back, even though i paid for it

  • Avatar
    Valeria TextNow Support

    Hey Josette! We do not currently support any "roll-over data", so any unused data will simply remain unused. If you find that you are consistently not using up the full 3GB, you can always downgrade your plan! In order to be able to assist you with that, I would recommend to speak with one of our live chat representatives to be able to process the payment correctly :)

  • Avatar
    Josette LaPrade

    i went to the 19.99 plan it said my payment went through but its saying its going to start the 39.99 tomorrow and i dont want it to charge me the 39.99 on my debit card

  • Avatar
    Josette LaPrade

    im getting really irritated atm, i dont want the 39.99 i want the 19.99, can someone juat help me already

  • Avatar
    Valeria TextNow Support

    Hey Josette! It actually looks like your plan is not set to renew until August 22nd, and it will still be on the promotional $19.99 plan, so I apologize if the app is saying something differently! You can always email us the screenshot to orders@textnow.com so we can take a look at it!

  • Avatar
    Noah Blanchard

    Do I have to buy a textnow phone from the site to order the service? Or cam I just activate one I have? tyvm!

  • Avatar
    Valeria TextNow Support

    Hey Noah! You can do either or! If your current device is compatible with our service, you are more than welcome to activate it with our service.

    To find that out, you can speak with one of our live chat representatives on textnow.com/wireless, just make sure to have your phone ready!