Deleting Messages, Conversations and Call Logs

The Conversations page of the TextNow app has many built-in features to help you manage your conversations and call logs. Your TextNow app should open by default to the Conversations page, and you can also get there by tapping on the main menu button in TextNow and then tapping on Conversations.

Deleting An Individual Message From A Conversation:

1. Tap and hold on the individual message or messages you'd like to delete from a conversation, and then tap on the garbage-can icon at the top of the screen to delete the messages, as shown below:

Screen_Shot_2018-05-01_at_11.21.02_AM.png

 

Deleting A Conversation:

You have a couple of options for deleting a whole conversation:

1. Tap and hold on the Conversation you'd like to delete from the Conversations page, and then tap on the garbage-can icon, as shown below.

Screen_Shot_2018-05-01_at_10.48.48_AM.png

2. Swipe on the Conversation you would like to delete and then tap on the red garbage-can icon, as shown below:

Screen_Shot_2018-05-01_at_10.49.08_AM.png

Note: Deleting a conversation will delete all the messages in that conversation permanently.

Deleting a Call Log:

While you can't delete the call log from the Call History page directly, you can delete it from the Conversations page which will also remove it from the Call History page.

  1. Find the call log you'd like to delete on the Conversations page.
  2. Swipe left on the call log.
  3. Tap on the red garbage-can icon to delete the call log.
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Comments

  • Avatar
    Briannabisher

    How do I restore deleted messages

  • Avatar
    Valeria TextNow Support

    Hey there! I'm afraid that we simply do not have a feature for retrieving deleted messages.

  • Avatar
    Amanda Lancaster

    Hi there ! How do i view a list of all called numbers?

  • Avatar
    Erin TextNow Support

    Hi Amanda,

    That type of information is not available. If you would like to see your call history you will have to look through each conversation thread, we do not have a separate thread for outgoing calls only available.

  • Avatar
    Andrew Irizarry

    how would i go about getting a list of recent numbers used to text?

  • Avatar
    Valeria TextNow Support

    Hey Andrew! Not sure what you are referring to exactly here, so I'd please recommend that you reach out to our live chat support on textnow.com/wireless for further assistance :)

  • Avatar
    Brian McArdle

    HOW DO I DELETE MY ACCOUNT

  • Avatar
    Valeria TextNow Support

    Hey Brian! We can't delete accounts for legal reasons, however, I've logged you out of your sessions, and after some time of inactivity, your number and conversations will be deleted as well.

  • Avatar
    Marti Holland

    I need to block unknown callers

  • Avatar
    Valeria TextNow Support

    Hey Marti! I'm afraid that since our system can't detect what those numbers actually are, we can't support blocking unknown numbers :(

  • Avatar
    Greg Esten

    What I don't like about this is if I just want to delete my calls and keep my texts I have to go one by one deleting my calls/missed calls. I think it would be more convenient to have a single or multiple delete under the call history/missed call page.

  • Avatar
    Valeria TextNow Support

    Hey Greg! That is a feature that has been brought up to our development team, and is being considered as part of our larger feature- additions/improvements plan. So don't worry, we are listening! :)

  • Avatar
    Greg Esten

    U should be able to delete your calls from call history page don't you think???

  • Avatar
    Erin TextNow Support

    Hi Greg,

    Many people like to clear their calls from their conversations page to de-clutter, but still like the option to have their call history available for them in another spot. We appreciate the feedback though and will be sure to take this into consideration for potential future updates.

  • Avatar
    . .

    how to permanently delete your account? do messages get permanently deleted too?

  • Avatar
    Valeria TextNow Support

    Hi there! Due to legal reasons, we can't permanently delete accounts.

  • Avatar
    Shawnab1156

    Is it anyway I can get a number back of I deleted out my messages?

  • Avatar
    Valeria TextNow Support

    Hi there! I'm afraid that I don't quite understand the question. Can you please clarify a bit for me?

  • Avatar
    April Kann

    how do I find my deleted messages from today my phone deleted them

  • Avatar
    Valeria TextNow Support

    Hey April! Unfortunately, we don't have a retrieval option for deleted messages

  • Avatar
    Pdebrah17

    How do I retrieve a deleted phone number? Do I have access to recipient text logs?

    For example, when my spring bill arrives, it shows me all my call/message logs phone numbers.

  • Avatar
    Pdebrah17

    How do I retrieve a deleted phone number? Do I have access to recipient text logs?

    For example, when my sprint bill arrives, it shows me all my call/message logs phone numbers.

  • Avatar
    Taylor Taylor

    Is there anyway to retrieve old text messages? I need them for legal purposes.

  • Avatar
    Madison TextNow Support

    @Pdebrah17 - you do not have access to text logs. As for a number, you would have to see if it is available to retrieve. You can head over to our Live chat for further assistance there.

    @Taylor - you will have to contact your local authorities, and direct them to our emergency disclosure form (https://supportwireless.textnow.com/hc/en-us/articles/115004685686-Law-Enforcement-Emergency-Disclosure-Process), our abuse/legal team will be able to assist them following the proper procedures. We do not have access to text messages as part of our privacy policy, and you would need the proper legal forms to retrieve them.