Fraud Screening

Every purchase made is important to us, and we consider it to be important to protect both us and the consumer from any potential fraudulent orders.

To that end, we employ fraud screening software that will flag orders that seem incorrect. If your order is flagged by our fraud screening process, you'll see this on your My Wireless Account page:



IMPORTANT NOTE: As the above screen says, for your credit card we only need to see the last four digits of your card number, your name, and the expiration date. For your ID, we need to see a government-issued ID - we will not accept student cards, bus passes, or other cards. 

Once you have the pictures saved to your desktop, or on your mobile device, click on the Select buttons to upload the images of the credit card and ID, respectively, and then click Submit.

Order Status Messages:

On your Wireless Account page, you can see the current status of your order. Here's what the order statuses mean:

  • Pending (fraud screen): We're waiting on documents (ID, credit card) before being able to proceed with the order.
  • In review: You've uploaded documents, and our fraud team is reviewing them.
  • Processed: We're received your documents, and your order has cleared fraud screening.
  • Your order is complete: Your order is ready to go!


If you need to complete a conference call for your fraud screening, please contact us at:


Monday to Friday : 9 A.M. - 10 P.M. (EST) 

Saturday : 9 A.M. - 5P.M. (EST) 



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  • Avatar
    null null

    Will not allow me to upload photo. Tried Support chat...Joseph told me to call in. No one will answer phone. Support is the key to a good business thriving.

  • Avatar
    Erin TextNow Support

    Good morning,

    In order to complete your fraud screening we will need to either receive the required photos or complete a conference call with you and your financial institution. We understand that our hold times can be long at times, but we are ding our best to help each customer that calls in. If you'd prefer not to call, you can still send us the photos to as well to get your order passed.

  • Avatar
    Anicia Drummond

    I know you say the hold times are long but I've called more than once and held for over 30 min. However no one has been answering. I need to complete my conference call before the seven days is up and I feel like this won't happen at this rate. This makes me want to change my mind about getting TextNow. I haven't even gotten my service yet and I'm already having issues.

  • Avatar
    Erin TextNow Support

    Hi Anicia,

    We do have agents working but unfortunately some calls do take a longer time, so make sure you select the Billing option when you get to the automated system, which should be #5. We appreciate your patience and hope to speak with you soon.

  • Avatar
    Cheryl Hallyburton

    I I am unable to send copy via upload, I need you to use other method for id verification. I am ordering for my out of state granddaughter so she can call.

  • Avatar
    Erin TextNow Support

    Hi Cheryl,

    If you cannot complete the fraud screening through the email we sent you, please give us a call so we can complete the fraud screening with your bank. The number for our support team can be found in the email we sent you.