Every purchase made is important to us, and we consider it to be important to protect both us and the consumer from any potential fraudulent orders.
To that end, we employ fraud screening software that will flag orders that seem incorrect. If your order is flagged by our fraud screening process, you'll see this on your My Wireless Account page:
IMPORTANT NOTE: As the above screen says, for your credit card we only need to see the last four digits of your card number, your name, and the expiration date. For your ID, we need to see a government-issued ID - we will not accept student cards, bus passes, or other cards.
Once you have the pictures saved to your desktop, or on your mobile device, click on the Select buttons to upload the images of the credit card and ID, respectively, and then click Submit.
Order Status Messages:
On your Wireless Account page, you can see the current status of your order. Here's what the order statuses mean:
- Pending (fraud screen): We're waiting on documents (ID, credit card) before being able to proceed with the order.
- In review: You've uploaded documents, and our fraud team is reviewing them.
- Processed: We're received your documents, and your order has cleared fraud screening.
- Your order is complete: Your order is ready to go!
If you need to complete a conference call for your fraud screening, please contact us at:
Monday to Friday : 9 A.M. - 10 P.M. (EST)
Saturday : 9 A.M. - 5P.M. (EST)