If a situation requires disclosure without delay of communications relating to an emergency, the Emergency Disclosure request process may be followed in order to obtain basic account information such as:
- The email address associated with the TextNow account, if entered by user
- The first and/or last name on the TextNow account, if entered by user
- IP address information
Please download the Emergency Disclosure Request Document. Please fill out the form in it’s entirety and follow the procedure listed on the first page of the document. Please note, we only accept requests from recognized law enforcement agencies.
If you have additional questions regarding this process, please email email@example.com. Our legal requests team will deal with these matters as quickly as possible.
Please note TextNow, Inc. is unable to guarantee the retention of all data for our users.
Requests for information should be specific and accurate in order for us to accommodate.
Also please note, we only accept requests from recognized law enforcement agencies.