[Android] Security & Passcode

With TextNow, you can now add an additional layer of security on your TextNow app for the Android operating system. You can find the new security features are under their own section on the TextNow options menu.

Here's a rundown of how it works:

First, open your TextNow app and tap on the Options icon ic_settings_24dp-2.jpg at the top of the main menu. Then, tap on the Security section on that page, as seen below:

 

Screenshot_20170927-150559.png

 

That brings you to the Security page:


Screen_Shot_2017-09-27_at_3.17.35_PM.png


Set a passcode: Tap on this to set up a passcode for your TextNow app. This four-digit passcode is separate from any other code or pattern you have on your Android phone to unlock it, and is also separate from your TextNow account password. Remember your passcode, as we will not have any access to your code and we have no way to reset it if you forget.

Automatically lock: Set how long before the passcode lock starts. Default is 30 seconds after your phone goes to sleep, and you can set in it increments of 1, 2, 5, 10, or 30 minutes.

Instant lock: Turn this on to have your power button also act as an instant lock for the TextNow app.

Please note that floating chats and quick replies will be turned off when you use a security passcode, and the ability to screenshot the TextNow app will also be disabled. 

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Comments

  • Avatar
    Kaja J

    ,

  • Avatar
    null null

    Paris123

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    null null

    Paris123

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    Sean Boehm

    I added a passcode and my phone will now not unlock. what do I do now? I have entered the passcode and it says it is wrong over and over, I just did it so it's not like I forgot already.

  • Avatar
    Valeria TextNow Support

    Hey Sean! The TextNow passcode should not take over your phone's security/passcode. Are you referring to the app or to your phone's passcode?

  • Avatar
    Pauline Richardson

    HELP!!!!! My mini droid sim card locked up w/an 8 number P U K code,that phone has been free of Verizon for years,since I put one of your numbers (402)256-0309 on it,I have no access, my Moto Z play phone has a sim card from you, (402)285-2883 & it locked me out a couple of days ago..I have the $9.99 data plan on it I have not even used yet.. I am VERY frustrated right now,please,please help me
    Paula Richardson

  • Avatar
    Erin TextNow Support

    Hi Paula,

    We'll need to verify your account and see if we can help you with this. Please reach out to our chat support team so we can get some more details from you and assist you further.

    Our chat support team is available from 10am-5:30pm EST daily.

    Edited by Erin TextNow Support
  • Avatar
    Cecil Steele

    Forgot
    password for 601
    4482
    228

  • Avatar
    Cecil Steele

    My email
    address is steelepainting80@yahoo. Com I'm not receiving
    any emails for reset of password my name is cecil
    steele 111 my number is 601
    4482228 I'm subscribed this is my business phone number pls help

  • Avatar
    Erin TextNow Support

    Hi Cecil, If you've requested a password reset email please check your junk folder in case the email was rerouted there. If you still can't find it, please reach out to our chat support team so we can verify your account privately and help you reset the password manually.

  • Avatar
    Chris Elkins

    What my account with you guys

  • Avatar
    Chris Elkins

    What devices an accounts are in this device

  • Avatar
    Valeria TextNow Support

    Hey Chris! Can you clarify whether you are referring to a wireless phone with us? Or just your own?

    If it's the latter, then you can sign into the same account you created, or create a new one.