[Android] How To Use TextNow As Your Native Dialer

One of our most requested features, TextNow is happy to announce that you can now opt-into using your native dialer with TextNow! You'll now be able to use your device's built-in dialer (i.e. the green phone icon), or the TextNow dialer, whichever you choose.

Here's a quick run-down of how to turn it on, along with what changes you'll see between using the native and TextNow dialers. Note that this applies to devices with Android Marshmallow (6.0) and above on the CDMA network.

As we rollout this new feature over the course of the next week or so, you should see this interstitial pop up on your TextNow device. Tap Accept to continue. (You can also tap Later to set this up later, or Learn More for a link to this article.)

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After tapping Accept, you'll see this next screen asking you to tap OK to allow TextNow to use the native dialer. (If you chose to set TextNow as your default later, you can get to this setting in your TextNow app under Settings > Calling > Default Calling App.)

 

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Once you select OK, you'll see that the Default Calling App is now set to use TextNow. 

 

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Once you set the default to use TextNow, you will receive our best dialer and calling experience to date with a highly-integrated dialing experience between VOIP and the cellular network. You can disable this feature from the Default Apps menu in in your main Android Settings app anytime.

Once you’re in the Native Dialer experiment and you're on a cellular phone call, you’ll see the TextNow screen with Cellular connection at the top of your call. This means that TextNow is now able to give you the best dialer and calling integration to date.
 

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You should be aware of some key differences between using the native dialer and the TextNow dialer during PSTN calls. (PSTN refers to the publicly switched telephone network - a fancy way to refer to the cell phone voice network. Calls over data (i.e. wifi or 3G/4G) are VoIP calls (voice over IP), while calls over the cellular network are PSTN.) 

Some important differences to remember between PSTN and VoIP:

  • Calls cannot be placed on hold on PSTN. (For example, you cannot complete a conference call on PSTN, as it would involve placing your call on hold in order to conference in a third party.)
  • You can, however, receive another call while on the line with your current call (i.e. call waiting).
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Comments

  • Avatar
    Ki Xiong

    How can I link my text now number.onto my native messaging application? My OS is Android 7(Nougat)

  • Avatar
    Erin TextNow Support

    Hi there,

    At this time there is no way for you to integrate your TextNow number into your native messaging application. You can move your TextNow app to your phone's home page if you want to use it as your default messaging app though so it's easily accessible.

    Edited by Erin TextNow Support
  • Avatar
    Rebecca Gaebel

    I cannot chat live with your support to explain to me why not there is no icon at the bottom right-hand of this page for submit or support to where do I do from here

  • Avatar
    Valeria TextNow Support

    Hi Rebecca! I'm afraid that our live chat support is only available until 4pm EST on weekends.

    If you still require any further assistance, please feel free to reach out to them today :)

    Edited by Valeria TextNow Support
  • Avatar
    Amanda Ashcraft

    I want the textnow dialer i keep changing it to text now dialer but it keeps turning off text now dialer n i have to keep going in n changing it in my settings. Any way to fix this problem

  • Avatar
    jason bay

    i am unable to get online or send or receive texts without wi fi ...but i can make calls i have moto e4 that i got from text now

  • Avatar
    Erin TextNow Support

    Hi Amanda, if the default dialer setting keeps resetting we may need to do some testing and get more information from you to determine the cause. Please contact our chat support team so we can speak to you directly and find out what's happening.

    Hey Jason, If you're having trouble connecting to the Data network to use your service off of WiFi we will also need to get your account information and help get your device activated.

     

    Edited by Erin TextNow Support
  • Avatar
    David Thomas

    I'm having trouble getting textnow to become my native dialer on marshmallow. The default app keeps reverting to my normal phone dialer.

  • Avatar
    Valeria TextNow Support

    Hi David! Unfortunately, that's not something that we can look into. Please contact your phone's manufacturer for further support!

  • Avatar
    CT Taylor

    i ordered a phone from wish and it didn't come with a sim card. how can i transfer over to this phone?

  • Avatar
    Valeria TextNow Support

    Hey Tyler! A couple of things I'd like to confirm with you first.

    I can see in the most recent notes with us that you were in the middle of processing a return and cancellation last week. Unfortunately, that wasn't completed since the chat was interrupted before we could verify all the information, and I apologize for the lack of a follow-up (that is being coached on).

    Now, if you would like to continue the return, please head over to our live chat support, so we can confirm all the information and get that started for you, before the 30 days are up!

    At the same time, you can provide them with your new phone's IMEI number, so we can check for its eligibility with us, and figure out which compatible SIM card you would need :)

  • Avatar
    Milin. Lazarin

    I had service until April 20th and now I have no service at all

  • Avatar
    Macon Lopez

    Si pusieran la mensajería nativa del teléfono serían el número uno

  • Avatar
    Macon Lopez

    Ustedes serían el número 1 si pusieran la mensajería nativa del teléfono

  • Avatar
    Valeria TextNow Support

    Hey @Milin- my apologies for not seeing your message earlier! It actually looks like you cancelled the subscription through your account online on April 1st?

  • Avatar
    null null

    Need my refund . cant use simcard i paid.

  • Avatar
    Valeria TextNow Support

    Hey there! I can't seem to find any charges or orders on your account.

    If this is with regards to another account, please head over to our live chat support on the bottom right-hand side of this page for further verification and assistance with the appropriate information.

  • Avatar
    diana barnes

    I have paid almost sixty dollars this month and I still do not have a active plan or I can not call out or receive calks

  • Avatar
    Valeria TextNow Support

    Hey there! You do have an active plan, from what I can tell on my end. If you're having issues connecting to the data, please head over to our live chat support on textnow.com/wireelss between 10am-5:30pm EST so we can help troubleshoot this with you!

  • Avatar
    Stephanie McFall

    Why can't I text when I am not home? I paid for unlimited talk and text and I have to disable the mobile data so you will not charge me because I do not want internet, just need to be able to communicate with my autistic daughter's therpist and doctors when I am not home. And how can I stop this annoying pop-up from appearing 20+ times a day for me to make a data using app as my default when I paid for phone service, I do not want an ap using data or I woulda stuck with free service because I can't use data unless I am at home on wifi

  • Avatar
    Erin TextNow Support

    Hi Stephanie,

    It sounds like your phone may not have been completely activated. Can you please reach out to our chat support team with your TextNow phone number or username so we can help get your data service activated? We will be available in the bottom right corner of this page from 10am-5:30pm EST daily.

  • Avatar
    Johnathan Allen

    It didn't come up on mine can u help me

  • Avatar
    Johnathan Allen

    How To Use TextNow my default calling app meaning change my system calling app to text now

  • Avatar
    Erin TextNow Support

    Hi Jonathan,

    The steps to set up TextNow as your default calling app may vary depending on the type of phone you're using. However, for an Android device these steps should at least point you in the right direction: Open Settings, Select Apps, click the Cogs icon in the top right corner, Select Phone App, then Select the app that you want to make your default.

    If for any reason these steps aren't available for your specific device, you can always Google-search the steps for your phone model.

  • Avatar
    Trisha Franks

    I need refund can't acctivate my phone and don't have a text now SIM card how do I get one.

  • Avatar
    Valeria TextNow Support

    Hey Trisha! It looks like you have a premium account, which does not provide you with wireless service. Unfortunately, we do not have access to your premium subscription billing to be able to assist you (we only receive the receipts). You can cancel the subscription by heading to your Google PlayStore account (on your phone)- My Account- Subscriptions- TextNow.

    If you would like to order one of our SIM cards and activate your phone, you can purchase one here :)

    Edited by Valeria TextNow Support
  • Avatar
    Norma Monday

    Iphone 6 now bills not prepaid i want upgrade iphone6 iphone 8 plus how go around that data wifi call texting all of it

  • Avatar
    Erin TextNow Support

    Hi Norma, Please clarify what it is you're needing assistance with if you still need help.

  • Avatar
    Zacchaeus Miller

    Hello, I just bought a regular talk and text plan with my phone that is unlocked. I have a Samsung J7 and would like to know if you guys carry or know that I have this phone for the sim card to fit once I get it in the mail.

  • Avatar
    Madison TextNow Support

    Hi Zacchaeus - we would need the IMEI number for the phone to be able to check if it is compatible! For this you can reach out to our Live Chat to confirm. They're available from 10am-5:30pm EST daily