[HTC Bolt and Samsung S7] Enablement Error on Wi-Fi Calling

If you're a purchaser of one of our HTC Bolt or Samsung S7 phones, you may have noticed a rather confusing setting on your Wireless & Networks page in the phone's main Settings app for Wi-Fi Calling:

 

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Wi-Fi Calling is a Sprint-specific function. It does not affect TextNow wifi calling at all - in fact, if you try to turn it on you'll probably get an Enablement Error and the phone will keep the setting greyed out. 

This particular setting can only be used by Sprint plan customers. As our TextNow system uses an entirely different system to place and receive calls on wifi, there's no need to turn it on. Any error messages you get with regards to this feature can be safely ignored. 

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Comments

  • Avatar
    Tiffany Hanna

    Can't get my wifi calling to not cut out and icon is a slash thru it even thou I can still get calls but the cut out

  • Avatar
    Dan Parker

    I try to make a call then my call drops off like a busy signal

  • Avatar
    Erin TextNow Support

    Hi Tiffany, If you're having trouble connecting to WiFi but you're still able to receive calls it sounds like you may be connected to a Data network which is successfully routing your calls instead. You may want to reset your WiFi router or contact your internet service provider though if you want to improve your WiFi's signal strength.

    Hey Dan, Sounds like the number you're calling may just not be available at this time. If this is happening with all of your outgoing calls please email community@textnow.com so we can get additional information and assist you further.

  • Avatar
    Ethan Graeber

    Can I buy a phone

  • Avatar
    Valeria TextNow Support

    Hey Ethan! You certainly can! Please note that you will only be able to purchase one of our phones alongside a monthly plan, however.

  • Avatar
    kylen wilken

    just got my htc bolt phone butcant get the account on this phone to be on the new phone want this number o new pgone and it wont let me log in

  • Avatar
    Valeria TextNow Support

    Hey Kyle! This will take some manipulation on our end.

    Would you be able to head over to our live chat support on textnow.com/wireless so we can assist you further?