Porting Your Number to TextNow At Checkout

Thanks for joining TextNow! Here's a quick guide if you want to port your current phone number from your previous carrier into your new TextNow phone.

First thing we're going to need is some information about your number. Your previous carrier will be able to supply us with the information we need, which is:

  • Name of the authorized account holder for that phone number
  • The account number associated with that phone number
  • The PIN associated to that phone number, if any
  • The current billing address associated with that phone number

Note: Every phone number will have an associated account number, and we cannot port in a phone number without the correct account number for it. Not every phone number will have a PIN, so if you don't have a PIN you can skip that step.

Once you've placed your order, you can choose to either keep the existing phone number on your TextNow account, or port in an existing phone number. To port in an existing phone number and take advantage of our current port-in promo, select Port in your number and click on this screen during checkout:


Screen_Shot_2017-12-01_at_3.18.51_PM.png

The next page is where you enter the information I mentioned up top. Enter the information on this page for your account number, PIN (if any), billing name and address, and email address:

Screen_Shot_2017-12-01_at_3.28.58_PM.png

Once you're all done, click Submit Request, or click Cancel Phone Porting to back out to the checkout page. 

 

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Comments

  • Avatar
    emilee walker

    Can you do this 100.00 rebate for porting in a number if you do pay as you go no contract plan. And if it has no cash value how does it work?

  • Avatar
    Tanner Andrus

    I want to use my own phone number 3372579752

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    Tanner Andrus

    I want to use my own phone number 3372579752

  • Avatar
    Valeria TextNow Support

    Hey @Emilee- All of our plans are prepaid without any contracts! Essentially, we will refund any device purchase that you make with us, up to $100 when you successfully port in your number.

    @Tanner- good news, your number is eligible to be ported into our service! (as long as it's still active with your current carrier)
    So you should be able to purchase a phone and plan from us or activate your own phone to be able to port your number in!

  • Avatar
    Ashley Bowser

    Is this only on new purchases I orderedmy phone like a week or so ago and ported my number

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    Valeria TextNow Support

    I'm afraid the current promotion is only for recent purchases made since Friday, Dec 1st

  • Avatar
    Julissa Hiza

    Quiero usar mi mismo numero

  • Avatar
    Julissa Hiza

    7549002751

  • Avatar
    Valeria TextNow Support

    Ese es su número de TextNow, por lo que puede comprar un teléfono con ese número :) Pero no será elegible para el reembolso.

  • Avatar
    Robert Dinero

    3258991049 my #

  • Avatar
    Christina Potter

    My one true love

  • Avatar
    Shema J

    So is the rebate automatically credited or do we receive it in the mail?

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    Valeria TextNow Support

    Hi Shema! The rebate is essentially just a refund on the device purchase that we process after you successfully port in your number. So if you purchased a phone under $100, that full amount for the phone price will be refunded. If you purchase a phone over $100, we will refund $100.

  • Avatar
    Gamboag017

    So is this $100 taken off immediately or do we pay for a phone and wait to get our money back? and how long does it take the refund to come back?

  • Avatar
    Erin TextNow Support

    Hi there,

    You will have to pay for the full phone price up front when placing your order. If you choose to port in your number and take advantage of the current promotion, you will be refunded the $100 once the port is complete, this typically takes 2-5 business days from the time the port request is submitted. Please keep in mind that it can take longer for your financial institution to process the refund and return the funds to your credit card.

  • Avatar
    NATASHA L

    Hi is the rebate still valid on phone about chased on layawayvplan?
    Please respond asap cause I only have 5 hours to decide. Thanks

  • Avatar
    NATASHA L

    Sorry typos! Again,. Are phones purchased on the layaway plan valid with the $100.00 rebate if u port our number over?

  • Avatar
    null null

    I have a existing number I wont to port I had to put a temporary cancel on my number because I lost my brand new phone and just paid my monthly bill

  • Avatar
    Valeria TextNow Support

    Hey @Natasha- that's a great question! The port-in promo cannot be combined with the layaway offers at this point in time.

    Hi there- You can port in your number (as long as it's active with your current carrier) after you sign up for wireless service with us.

  • Avatar
    Cmarley Gaming

    So the HTC that's 99.00 will be free once our number is ported in?

  • Avatar
    Erin TextNow Support

    Hi there,

    That's correct! If you successfully port in your number after placing an order for the HTC Bolt, you will be refunded the full amount of your purchase. This port in promo is only valid until the end of this month so your port request will have to be submitted before then to be eligible for the rebate.

  • Avatar
    Boudreaujason75

    Can 3096696026 be ported in?

  • Avatar
    Robin Ellis

    I'm trying to enter My information for active phone number and will not let me fill in any boxes. Help please

  • Avatar
    Liz Lopez

    I can afford anything I'm homeless

  • Avatar
    null null

    I want port my phone number to textnow

  • Avatar
    null null

    I want port my phone number to textnow

  • Avatar
    null null

    Iam trying fill in information wont let me

  • Avatar
    Li Ge

    This is a great promotion! Just to be clear, if I pay for a phone over $100 using a credit card, will Textnow refund $100 back to my credit card 2-5 days after the port-in is completed? Or is the refund back to my Textnow account as a credit? Thank you!