Tracking Your TextNow Order

Thanks for choosing TextNow! We've recently added more in-depth order tracking to our website - here's a quick guide on how to track your package:

First, on our website, sign into your account, click on My Account and then click on My Wireless Account.

If you've ordered a device, you'll see the device you ordered along with the current status:


The device you've ordered will appear on the left-hand side (in this case, a Moto G), and the status will be shown on the right-hand side.

Processing: We've received your order and are getting it ready for shipping.

Shipped: Your order has been picked up by UPS and is heading your way. 

Delivered: Your order has been delivered to the address you provided.

When we have a delivery estimate from UPS, you'll also see that on your Wireless Account page, as shown in the picture above.

If you a message that your order is currently under review, there may have been a problem with your order. Check your email for a message from the TextNow team for further information.

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  • Avatar
    Marco Antonio Garzon

    MY order didn't arrive. Please I need my sim card or my money back. Can you help me

  • Avatar
    Erin TextNow Support

    Hi Marco,

    If you haven't received the SIM card you ordered, please reach out to our chat support team so we can verify your account and get a replacement order made for you. Our chat support team will be available from 10am-5:30pm EST daily.