Tracking Your TextNow Order

On our website, sign into your account, click on My Account and then click on My Wireless Account.

You'll see your order along with the current status:

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Processing: We received your order and are getting it ready.

Shipped: Your order has been picked up by UPS and is heading your way. 

Delivered: Your order has been delivered to the address you provided.

When we have a delivery estimate from UPS, you'll see it on your Wireless Account page.

If you receive message that your order is currently under review, check your email for a message from the TextNow team for further information.

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Comments

  • Avatar
    Marco Antonio Garzon

    MY order didn't arrive. Please I need my sim card or my money back. Can you help me

  • Avatar
    Erin TextNow Support

    Hi Marco,

    If you haven't received the SIM card you ordered, please reach out to our chat support team so we can verify your account and get a replacement order made for you. Our chat support team will be available from 10am-5:30pm EST daily.

  • Avatar
    Mackisha Brumant

    I ordered a sim card but sent it to the wrong address, How can I stop the order or change the address. Please help me

  • Avatar
    Liza Bingham

    I order a SIM card a few days ago, how do I know when it is coming it ?

  • Avatar
    Liza Bingham

    Hey can you call me at 662-270-0433. I order a SIM card and I also went to my wireless TextNow account to try to check the order of my status but it does not tell me when my SIM card will be arriving !! Can you please help!!

  • Avatar
    Valeria TextNow Support

    Hey @Mackisha- I do apologize, however, your shipment has already been shipped out, and we cannot alter the address. I would recommend to reach out and see if you can retrieve the order from the address that it's currently being shipped out to.

    @Liza- Since this is a SIM card order that goes through USPS instead of UPS like our phones, it won't show up in your order status, unfortunately. You should have receive the tracking number in an email, however. At the moment, it seems that it's in a distribution centre in Texas and in transit to be delivered.
    If you still don't receive it by end of day, please reach out to our live chat support tomorrow morning, so we can escalate it for you!

  • Avatar
    Alex Unkown

    I ordered a rose gold iphone but I wanted the silver one just ordered it 10 min ago can you change it

  • Avatar
    Valeria TextNow Support

    Hi Alex! I'm terribly sorry, however, the order has been shipped out already :(

  • Avatar
    Flowerrshine

    Where is your telephon number so we talk

  • Avatar
    Valeria TextNow Support

    Hi there! We don't have a live phone support number, but you can head over to our live chat support on textnow.com/wireless between 10am-5:30pm EST to speak to a live representative!

  • Avatar
    Casey Jasper

    i ordered a phone saturday & i tried to check the status but it didn’t show on any of my accounts, could you let me know the status please

  • Avatar
    Valeria TextNow Support

    Hey Casey! It seems that we emailed you back on Sunday with a request for more information (as we're missing one picture for the fraud screening).

    The email would have been sent to your
    yungpackman@bebo.com address

  • Avatar
    Casey Jasper

    How do I contact you guys & actually talk to you, I have proof bank statement that I ordered this phone I can tell you the address its suppose to be going to & every thing, idk what account I was on while ordering it but I did place the order

  • Avatar
    Valeria TextNow Support

    I completely believe that you did! Our fraud screening process, however, cannot be avoided.

    If you'd like to speak to a live representative, our live chat support is available on the bottom right-hand side of this page between 10am-5:30pm EST

  • Avatar
    Wendell Sellers

    Hello, I have an order for a Samsung Galaxy S9. However, I never received the confirmation number. Could you tell me the status of my order and when it will be shipped?

  • Avatar
    Valeria TextNow Support

    Hey there! I don't see an order on your account.

    If you know the account that you ordered the phone with, or the last 4 digits of the credit card that was charged, please head over to our live chat support on textnow.com/wireless between 10am-5:30pm EST so we can track down this order!