Managing Your TextNow Plan

How does upgrading or downgrading work?

Each TextNow data plan comes with a monthly data cap, starting at 100MB on the Short plan and going up to 6GB on the Quattro plan. This is the total amount of 3G/4G data your plan can use before switching over to the 2G network for unlimited use. 

Changing your data plan changes your data cap. So, for example, if you were on a Grande plan, and you've used 2GB of data, upgrading to Venti during your cycle would raise your data cap to 3GB, giving you an extra 1GB of data for that month.

Note: If you've already used more data on your monthly plan than what the upgrade would provide, then you will not get any additional data. For example, if you were on a Tall plan for 500MB, but you've gone over your limit and have used a total of 1.5GB, upgrading to the next level (Grande) would not give you an additional 1.5GB.

You can upgrade and downgrade any time you like, and you can choose to change your plan during your current plan or set it to change for your next month. 

A quick cost saving tip: using Wi-Fi as much as possible will help keep your wireless data usage low and help you stay on a lower-cost plan.  If you find yourself using more wireless data than you thought, read our helpful article on how to get the most out of your data plan.

To upgrade or downgrade your plan on the TextNow app:

  1. Make sure your device has access to internet (Wi-Fi or mobile data)
  2. Launch the TextNow app
  3. Tap the Menu button in the top-left corner  
  4. Tap My Wireless Account
  5. Tap Change Plan
  6. Select the desired plan and tap Continue
  7. Choose whether you'd like to upgrade immediately or on your next bill date.
  8. Tap Confirm Changes

To upgrade or downgrade your plan online:

  1. Go to your Wireless Account page here at TextNow.com
  2. Click on Manage Plan on your Wireless Account page.

    Screen_Shot_2017-04-07_at_10.47.44_AM.png

  3. Select the plan you'd like to be on, effective on your following bill cycle.

    Screen_Shot_2017-04-07_at_10.48.19_AM.png

What happens after you upgrade:

If you choose to upgrade during your month, we raise your data cap immediately. Your debit/credit card will immediately be charged the difference between your current monthly plan and the new plan.

For example: If you upgrade from the Tall plan ($18.99) to the Grande plan ($26.99), you will be charged $8 ($26.99 - $18.99).

If you choose to upgrade for your next month, that will take effect on your next billing cycle. Your debit/credit card will be charged the downgraded plan when your next billing cycle starts.

What happens after you downgrade:

Downgrading a plan only takes effect on your next month of service. The plan change will take effect the next billing cycle. Your debit/credit card will be charged the downgraded plan when your next billing cycle starts.

Was this article helpful?
15 out of 30 found this helpful
Have more questions? Submit a request

Comments

  • Avatar
    Jennifer Wentworth
    Want to get the wireless phone plain for 18.99 will my card be charged as soon I order it or not till activated thanks
  • Avatar
    Kevin TextNow Support
    @ Jennifer: Thanks for your interest in TextNow! We charge your card when you order. You can see our phones and plans here: www.textnow.com/wireless
  • Avatar
    Clazzy Finch
    Hey I need my credit card information please!! I'm out of town and I left my card at home so I need to pay other bills over the phone please!!
  • Avatar
    Kevin TextNow Support
    @ Clazzy: Thanks for the post! I obviously won't post any of your personal information here online, but I'll respond by email.
  • Avatar
    Clazzy Finch
    How do I reach you through email??
  • Avatar
    Kevin TextNow Support
    @ Clazzy: I sent a message to the email we have for you on file.
  • Avatar
    Tonya Carwile
    I was on the 26.99 plan and had 20 dollars on my account.my service end date was today and I wanted to downgrade to 18.99 plan but it wouldn't let me downgrade and tool my money off account.I need my phone turned back on with the tall plan using the money from my account
  • Avatar
    Eric TextNow Support
    No worries Tonya! I've looked into your account for you and made all the necessary changes so it should be up and running for you. Let us know if anything else comes up, as we're always happy to help.
  • Avatar
    Anabel Batista

    So the money is in my account i downgraded but it wont pay my bill since yesterday. This is bs. I just put in that money for no reason i only need it to go to work

  • Avatar
    Kevin TextNow Support

    Hi, Anabel:

    Sorry about that! There seemed to have been a small problem with our billing system - I've fixed your account manually, and you're now on a Tall plan, which was paid for from your cash balance. You should have service back on your phone now.

  • Avatar
    Jizelle Rivera

    I'm trying to upgrade my phone but it won't let me please help

  • Avatar
    Eric TextNow Support

    Hi Jizelle! We definitely have upgrade options available so thanks for inquiring. I've just sent you a quick email with the details. Whenever you've decided on an upgrade device, just let me know at orders@TextNow.com. Talk to you then! Eric.

  • Avatar
    Rick Fawver

    My service is not working and the credit on my account is gone and my number still hasn't been ported for 2 months this is my business phone

  • Avatar
    Eric TextNow Support

    Hi Rick. We just called you and left you a voicemail with the details. I'll also send you and email just to be sure. If anything else comes up just shoot me an email at orders@TextNow.com.

    Talk to you soon!
    Eric

  • Avatar
    Ariane Foraker

    I want the galaxy 3 but I can't upgrade?

  • Avatar
    TextNow .

    Hi Ariane,

    Thanks for reaching out and showing your interest in the Samsung Galaxy S3. I have gone ahead and sent you an email with more information for placing an additional order on your account. If you have any other questions or concerns let us know and we will assist you as best we can. Kevin.

  • Avatar
    Will Schaaf

    I upgraded my plan today and charged me $8.00 for 2 hours of additional data then charged me my new plan price of $26.99 for the month. I didn't mean to select "effect immediately" because today my service renews anyway. But it's gonna charge me 8.00 2hours before I'm gonna already be charged 26.00

  • Avatar
    Kevin TextNow Support

    HI, Will:

    Thanks for letting us know! I've applied that $8.00 as a credit towards your Grande plan, which hasn't been charged yet. So, we'll end up charging your $18.99 (instead of the full $26.99) in a couple of hours when your Grande plan renews.

    Let me know if I can be of any other assistance!

  • Avatar
    Will Schaaf

    You guys gave me my 8.00 back but it quickly disappeared... And my account is still at 500mb. If y'all could help that would be so cool! I was wondering if y'all could put my credit of 8 towards my renewal today. So I can have my 1 GB this month

  • Avatar
    Kevin TextNow Support

    HI, again:

    Sorry about that! Your plan should have set over to a Grande, not a Tall, so I've manually set it to Grande now. The $8.00 was already applied to your bill this month, and you should see your full 1GB of data now.

  • Avatar
    Cindy Collins

    I broke my old phone and need to order another one

  • Avatar
    Eric TextNow Support

    HI Cindy.

    We certainly have replacement options so thanks for inquiring.

    I've just sent you a quick email with some replacement ideas so keep me posted and I'll be happy to get this sorted for you.

    Shoot me an email anytime with any further questions, to orders@TextNow.com.

    Talk to you then,
    Eric

  • Avatar
    Ricky Dowdell

    Hey, i upgraded my plan from a 500mb plan to a 1gb one. It said that i used 2.3gb of 4g speed already and didnt upgrade my speed

  • Avatar
    TextNow .

    Hey Ricky,

    Thanks for reaching out regarding the data upgrade on your account. In order to best assist you and go over your account I have sent you an email to the one we have on file. We will review the account and take care of it for you.

    Looking forward to getting this all sorted out for you.

  • Avatar
    Beth Winters

    My 18.99 plan was supposed to renew today but for some reason its still on last month cycle

  • Avatar
    Kevin TextNow Support

    Hi, Beth:

    Thanks for contacting TextNow Support!

    According to my system, your plan is indeed going to reset today (June 12th), but it's going to happen a little later today, around 6pm Eastern Standard Time. If it's still not reset by tomorrow, please let me know immediately and I can fix it manually for you.

  • Avatar
    Aj White

    Some how my phone plan upgraded without me wanting it to I want to be reebersed

  • Avatar
    Kevin TextNow Support

    Hi, AJ:

    Thanks for bringing this to my attention! Please check your email for a more detailed response from me, including some account details, and we'll get this straightened out right away.

  • Avatar
    Chris Steele

    I'm trying to purchase a new phone. But I keep being told to reach out to customer care.

  • Avatar
    TextNow .

    Hi Chris,

    Thanks for reaching out to TextNow Wireless support. In order to best assist you I have sent an email to the one we have on file.

    Looking forward to assisting you.