Get The Most Out Of Your Data Plan

How Does Data Work With TextNow?

The data connection on your TextNow device is used for all of your phone's communication - calling, texting, and accessing the internet. (Calling uses about 0.3MB of data per minute, and you can send hundreds of texts for 1MB of data.) 

All of our plans offer unlimited 2G data when you go over your data plan's allotment of 3G/4G, but there are methods to help conserve 3G/4G data on your TextNow phone. Here are some tips:

Connect to WiFi whenever possible.

Using a WiFi connection has some benefits over using your Sprint connection: WiFi won't use up the data on your account, you'll have a faster and more reliable Internet connection, and your call quality will be even better. 

Your phone will connect to and remember many different WiFi networks. Join your home WiFi, connect to your friends or family members' WiFi at the places you frequently visit, or search for public WiFI networks in your vicinity. (Note that public WiFi may require opening your browser to complete an additional sign-in page.) 

To join a WiFi network in your area, go to the Settings application > WiFi > and select the WiFi network name (also known as "SSID"). 

       

 

Enter the password when it asks you for a password:

 

Once you’ve setup your WiFi you will see “Connected” under the WiFi name (Network SSID).

When connected to WiFi you will also see this wifi symbol on the notification bar across the top of your device: 

This will let you know that you are connecting to WiFi and your 3G/4G data is not being used. It will also show you the signal strength for your WiFi connection. 

Next time you are in proximity of the WiFi network, your device will remember to connect to it.

Monitor your data usage

When your device isn't connected to WiFi, it will use your plan's mobile data. Therefore, it is important to understand what is using your data when you're not connected to WiFi.

Your device has a built in data usage tracker inside the Settings app, which has the ability to help you monitor and control your data usage.

To access the data usage tracker, to go the Settings app > Data Usage.

  1. Mobile data this will disable 3G/4G connection. Warning: if this is turned off it will prevent you from sending and receiving messages whenever you are off WiFi
  2. Limit mobile data will disable your data once you’ve reached the set limit. To set the limit simply touch and drag the red line on the graph. (We do not recommend turning this option on as TextNow does not charge data overage fees)
  3. Alert me about data usage will give you a warning once you’ve reached the set data. To set the warning simply touch and drag the orange line on the graph.
  4. Data usage cycle will allow you to view your past data usage history and will also let you change your data cycle.  The graph will update accordingly



  5. To know which app(s) are consuming the most data, scroll down and you will see the following



    If a particular application is using too much data, you may limit the application's data usage when not being used by tapping the application in question and turn on "Restrict app background data"

TextNow will never charge you for overages. When you exceed your plan's data limit, data access is still available at (reduced) 2G speed.

Should you require more high speed mobile data, you can upgrade your plan at any time. You can do this by going to the Account section of your TextNow app (Android) or online at textnow.com in the Account tab. 

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Comments

  • Avatar
    cooper vroman

    What do u think about this when I got my phone I had 3-4 bars and 3g and same for around where I live and I had good service and i had good service at my girlfriends house but now i get nothing unless if i travel out of my area like out of a 100 mile area but the week after I got my phone it rebuted and now I get no service where I live and I need service if I am going to have this phone and I want the phone so I'm putting money in your pocket but I have no service so what's the use having the phone

  • Avatar
    Hannah Haag

    Why can't I see if someone has seen a message I sent them. And if you block someone is it like facebook to where there can't even try to contact you

  • Avatar
    Kevin TextNow Support

    @ Cooper:

    Our phones use the data connection to place a call, either through wifi or 3G/4G. Bars are for the voice networks, which our phones can fallback to after the call starts as a data call. If you're not getting any 3G/4G signal, follow the instructions on our Data Connectivity page here: https://supportwireless.textnow.com/hc/en-us/articles/204252149-Data-Connectivity-Problems

    @ Hannah: We don't have that functionality in TextNow yet, but it's a great suggestion! I'll pass it along to our development team. And, yes, when you block a number, they are unable to contact you.

  • Avatar
    Laura Jaet
    When will I get an email with my order and shipping/tracking information? I ordered a new phone on Friday the 29th. I'd like to know what day it'll reach me.
  • Avatar
    Kevin TextNow Support
    @ Laura: Thanks for your order! If you ordered on Friday, your phone will be picked up by UPS today (Mon, Feb 1st), and we'll be emailing you a tracking number just as soon as the package is scanned by UPS for delivery. You'll be receiving your phone by Wednesday at the latest.
  • Avatar
    Laura Jaet
    Thank you very much for your quick reply! I've received an email with my order and tracking information, and I'm very excited to receive my new phone on Wednesday.
  • Avatar
    Eric TextNow Support
    Glad to hear it Laura! If anything comes up please let us know as we're happy to help .
  • Avatar
    Yvette Sedlewicz

    Should I assume open WiFi is not secure? Is there a way to encript??

  • Avatar
    Eric TextNow Support

    Hi Yvette. Thanks for inquiring on this. Anytime you're using an open or public wifi network, like at a coffee shop or your local library, the network is not secure. Secure networks will always require a passcode in order to sustain a connection. That being said, if your worried about using public wifi zones, there are definitely downloadable apps on the Playstore/AppStore which can encrypt your data for you and I would start by searching there for the best encryption solution for you. If you'd like to chat about the details, shoot me an email at orders@enflick.com.

  • Avatar
    Isaiah Andrade

    How do i access hotspot on my galaxy s3

  • Avatar
    Eric TextNow Support

    Hi Isaiah. I've just sent you an email on hotspot details. Give it a try and let us know how it turns out. If you'd like any further help with setting up hotspot or tethering on your device, just shoot me an email at orders@textnow.com. Talk to you soon!

  • Avatar
    Trace wesley

    How do you track a order

  • Avatar
    Eric TextNow Support

    Hi Trace. Thanks for inquiring. I just looked into your account for you, and the phone is all packaged and ready to go! As soon as it leaves our office tomorrow morning, we'll email a tracking number to the email we have on file. If you don't receive an email within the next 24 hours, just let me know at orders@TextNow.com.

  • Avatar
    Joan Arc

    Can I somehow transfer my number to my textnow account?

  • Avatar
    Kevin TextNow Support

    Hi, Joan:

    Absolutely! We can port most numbers into TextNow, so the first step is to drop me an email at orders@textnow.com (or give us a call at the Support line) and I can check to see if it's portable.

    Hope to hear from you soon!

  • Avatar
    Eric Jones

    So... I just purchased an Moto E and am currently waiting for it too arrive. Along with the purchase I ordered a Tall plan. Do I have to wait for my TextNow Phone to use my data and plan?

  • Avatar
    Kevin TextNow Support

    Hi, Eric:

    Your TextNow plan is only active on the Moto E, but you can log into your account on any wifi-enabled device for use over wifi! You can grab links to our free apps here - www.textnow.com/downloads - or even login into your account on our website to use your browser for calling and texting!

  • Avatar
    Eric Jones

    So I purchased a TextNow Moto E yesterday ( Saturday) so it won't ship until Monday. Upon ordering I typed the address wrong and didn't include the apartment number... I changed it as soon as I noticed it. Will it still be shipped to the wrong address?

  • Avatar
    Kevin TextNow Support

    Hello, again:

    I don't see an apartment number on your order, so drop me an email at orders@textnow.com with that number and I can add it before it gets shipped out!

  • Avatar
    Eric Jones

    Hi! So I have just gotten Netflix. And when I try to watch a show/movie. It loads for a minute but then says there is an error in the proxy server. It wants me to change these settings. What am I supposed to do?

  • Avatar
    Eric TextNow Support

    Hi Eric.

    I've just sent you an email with some quick troubleshooting steps and I'm hoping you can give it a whirl and keep us posted on the results.

    We're here to help so if anything else comes up please don't hesitate to email us at orders@TextNow.com for a speedy reply.

  • Avatar
    anthony davis

    how do I forward a text message from my lg phone to my mothers cell phone

  • Avatar
    TextNow .

    Hi Anthony,

    Thanks for reaching out. The TextNow application does not support text message forwarding. The application does have the feature to set up call forwarding, but it will not forward text messages to another number.

    If you have any questions regarding setting up call forwarding you can shoot us an email at orders@textnow.com.

  • Avatar
    Michaila Mahaffey

    I bought a phone in January from you and my battery has began to swell which is not good, i cant even have my case on or close the back of the phone without it putting pressure on the screen. Is there anyway i could receive a replacement? I saw that there is a 1 year warranty. Does that cover faulty batteries?

  • Avatar
    TextNow .

    Hey Michaila,

    Thanks for reaching out to TextNow Wireless support. Very sorry to hear about your phone's battery. Faulty battery is definitely covered under your 1 year warranty. In order to best assist you I have gone ahead and sent you an email to the one we have on file. We're here to help and thank you for reaching out.

  • Avatar
    Siarra Beham

    So I used up all my 4G/3G data, and it still shows it using 3G when I'm not using wifi. Do I have to switch it to 2G myself? If so how?

  • Avatar
    Kevin TextNow Support

    Hi, Siarra:

    That's a great question! You don't have to do anything on your end, as your phone is automatically using 2G once you go over your data plan.

  • Avatar
    Makenna Lamere

    I tried to use my data while my wifi was off and it wasn't letting me connect to it

  • Avatar
    Makenna Lamere

    I spent 30 on the data plan. Am i going to be able to use it with out a text now phone?? I want my money back if i cant because its useless

  • Avatar
    Eric TextNow Support

    Hi Makenna. Thanks for reaching out.

    I looked into your account for you and your phone is definitely compatible with our network, so if you're not able to access data, then I'm hoping you can follow the troubleshooting steps I've just emailed you and keep me posted on the results.

    We're only an email away, so please don't hesitate to let me know if you run into any obstacles along the way.

    I look forward to hearing from you.
    Eric