Data Connectivity Problems [CDMA]

I thought my phone that i purchased from you would make calls anywhere i have access to Wi-Fi. I was in another city and on Wi-Fi but wasn't able to call unless I add funds to my account.

Hi, Tena:

Thanks for contacting TextNow Support!

Our phones work through Sprint's 3G/4G network when you don't have WiFi- make sure you have Mobile Data turned on your phone (you can ususally find it under the main Settings app > Mobile Data), as without it you won't be able to hit Sprint.

You absolutely do not need to add funds to your account to call without WiFi, as all of our plans come with unlimited data to connect to the Sprint data network for calling and texting without WiFi.

I just bought your service for my iPhone 5 and I'm trying to understand why I get a iMessage saying I am not allowed to send text messages.

I'd like to switch this phone LG volt and my textnow service plan to a different textnow account.

I would like to know how to contact textnow support on live chat?? i was able to connect once but since after then there;s been no luck, maybe i am doing this wrong??? Waiting for your prompt response.

I just started having problems with my data usage. My husband has as well. We both have the same phone, lg, and we stay connected to wifi but our data keeps running. He wants to go to another company but I'm trying to reaolve this because ive had the service for alnost 3 yeats. Pkease help. Already done troubleshooting and followed every source of info on the site. I need my data back and so does he.

Hello,

Thanks for reaching out to TextNow Wireless support!

@Clarnwachukwu as it turns out iMessage will not complete your texts correctly when off of WiFi. If you go to setting, messages and turn off "send as SMS" your iMessage will work correctly. The reason for this is your TextNow plan is a data plan that the TextNow app uses to send texts and make calls, and iMessage is not able to communicate with the TextNow app to make and outgoing SMS.

@Craig, I will send you an email to the one we have on file to best assist you.

@(505), You can access the chat option from our main website Mon-Fri 9AM - 8PM Eastern and Sat - Sun 9AM - 5PM Eastern.

@Shannon, I am sorry to hear about your data concern. The best method I use personally is to go to settings and turn off mobile data while on the WiFi. I will send you an email to the one we have on file to further assist you.

Looking forward to assisting you all!

Screen flashing, low voice volume, as time goes by more glitching just not happy with this moto

Screen flashing, low voice volume, as time goes by more glitching just not happy with this moto

Hello Valeriel,

Sorry to hear about your phone! Please contact TextNow Support at the number you see below, and our agents will help troubleshoot the problem as well as go over your warranty and replacement options. We look forward to hearing from you soon!

Ive just got a message saying "We've noticed unusually high volumes of data usage on your device and unfortunately have had to temporarily suspend data service on your device so it doesn't affect service for other customers. Data will be re-enabled for your next billing period on 2016-09-17." This is absolutely ridiculous, without data your phone becomes literally unusable without WiFi, I do not have WiFi at home. I've only used 1000 mb, otherwise known as "Less than 1GB" how is that unusually high usage? I am very upset and this is ridiculous. How is unlimited 2g less than a gig? You have plans bigger than a gig. If this doesn't get fixes you can bet I won't be using this company again. This is very disappointing. I can't even send a text message.

HI, Earl:

Thanks for calling into TextNow Support this morning! It looks like one of our agents got your account sorted out, so please let us know if we can be of any other assistance!

My wife has one of the Moto G "LTE" devices as it's called, the model# XT1031 and ever since she has had data this month, her phone keeps using background data galore.. after looking into why she was spending over 100+mb a day, I found that inside the Android OS itself is something connected constantly that you can't turn background data off for, and the crazy part is she has all other apps restricted.. it's like something is spying on her and some malware is trashing her data, please help.. she's had nothing but problems with it and I've asked about ways to get her the Moto G 3rd gen anyway cuz she wanted that anyway and I thought when I bought the XT1031 it would be a marshmallow candidate, that my only personal complaint for the phone personally, but the Android OS data thing eats all her data and she gets punished for the data overage when it's clearly not her fault, as soon as she gets home, I'd gladly take a screenshot of this to show you.. but I feel kind of robbed by it and she is so tired of the phone she wanted me to flash it with CyanogenMod thinking it would stop it and I said no because it may brake the phone and warranty, i personally paid for her usage and phone the last two months and I'd really just like to get her the Moto G 3rd gen. I have one of the Moto G LTE but it's not in service or i'd see if it was doing it to mine too

Hi Joe!

I'm sorry to hear about the data issues you've been experiencing. The Android OS complies all of the data used up by the phone and compresses it, in order to assist users with their data usage. So essentially what you are seeing under the Android OS is the entire backbone of the device's smartphone functions.
I assure you that we do not install any spyware on any of our devices (we don't even have the ability to track them if they are lost)

I'm happy you didn't flash it, since it would have voided your warranty. I have gone ahead and sent you an email follow-up so we can look at the screenshots of your wife's data usage for further investigation!

Oh my, I am sorry after looking that over it did look like I was accusing almost like someone you work with did it or something.. I apologize I didn't mean anyone at textnow had done so or anything like that with the phone.

I once had a Samsung captivate (galaxy s2) that between both at&t and Samsung both installed the spyware called Carrier IQ and it was a mess :( I really should have thought that out better before I posted above. I've used TextNow ever since the first iPod touch second generation was available, I always use the software and ignore my ADHD dribble above previous comment, I was only trying to say that was the last time I ever seen the system software (Android OS) ever consume data like it before, and being recertified phones I bought, it wouldn't shock me that the previous owner may have installed some shady apps or what not and likely didn't know.. it runs fine you'd never notice if it wasnt for that annoying notification about data usage is critically high and something about 4g/3g speeds going to drop to unlimited 2g and always pops up like every 5-10 minutes.. anyway as soon as she checks her messages I'll share them screenshots, she took her phone to work cuz we got like 2 feet of snow and it makes calls at least lol. Thanks for the fast response, TextNow support is always on spot fast, I rate them a 92 out of 100 for service, overall support, and for always trying to help :) thanks and will shoot that message ASAP Valeria

Thank you for the follow-up Joe!

No offence was taken, do not worry! We simply wanted to make sure that we covered our bases.

I will be looking forward to that email, and we'll talk to you soon :)

Hey recently i have been going away for distance of 1 hour and when i got over there i had no type of service down there . only when i come back home. Is this service works only where i am located ?? I need help because im moving to another state and dont want my service to not work when its connected

Hi Paola,

I'm sorry to hear about your experience! I have responded back to your email with our coverage map and further information.

Please let us know if you experience any issues responding to us!

Hi, this is Emily.

I got the cheapest plan $13.99 for unlimited talk, text, and 2g data. My data has turned off. Unfortunately I don't have constant wifi connection at home. I got a message saying my data ussage was getting a little high so they turned it off. I no longer get text messages or phone calls and I can't send anything. From what I understand of unlimited talk,text, and 2g data meant that it could not be limited, now that my data has been limited and so has my talk and texts since my data is gone. I followed the directions very carefully for data connectivity for samsung phones, and it did nothing.

Please, please help. I've only had the phone about two weeks and I finally got my phone number out to everyone and now the phone number is unreliable because I'm not getting any messages unless I'm at school (where the wifi lives) for only a small portion of the day.

I didn't expect the data to be great or fast or the best, since it's supposed to be 2G or slower, however it's not there at all.

If I've misunderstood something about the plan or the data connectivity please please inform me. I'm completely fine switching to a different plan by a company other than textnow if it means I can reliably send and receive messages and calls, but I would like to know whether something is just wrong temporarily with the connection, or with my settings, or with the plan I chose.

Please,please reply as soon as possible.

Hi Emily,

Sorry to hear about your troubles! Please refer to our Unlimited 2G FairUse Policy, as it appears you were suspended for violating it. Since this is your first suspension, I have reinstated your service immediately, and you should be able to restart your phone for further use :)

If you ever experience issues with contacting our support line again, please feel free to speak with one of our live chat agents on textnow.com/wireless during our business hours of 9am-9pm EST Mon- Fri, 9am-4pm EST Sat-Sun.

I need help my date won't come on

Hey Dionna,

At this time we will need you to get into contact with us through live chat on textnow.com/wireless during our business hours of 9am-9pm EST Mon- Fri, 9am-4pm EST Sat-Sun. We will need to troubleshoot, so have your device charged and ready to go.

Why is the plans advertised unlimited data and so many ppl having problems with data usage issues. So is these plans not unlimited

Hey Lorie,

Thanks for the question. All of our plans come with unlimited talk and text, as well as an allotment of high speed data (based on the tier of your plan) and the unlimited 2G once your high speed data has been exhausted. However, once you've hit the 2G speeds you will be subject to our Unlimited 2G Fair Usage Policy.

Keep in mind, you can upgrade your plan at anytime in the month to access a larger allotment of high speed data!

I hope this helps!

Hi this is Emily.
I'm usually very happy with this plan service and am quick to recommend it but this is the second time my data has been turned off. I understand if my data is slow but it can't just be turned off my connection to my teachers, my coworkers, and my family is completely severed.

Please, I'm desperate. I can't keep borrowing friends' phones to call my mom, and I can't borrow my mom's phone to call my friends or coworkers because they don't know that number and won't pick up.

I don't have an internet plan and besides the data I get on my phone I have no way to use my textnow app.

Pleeeeeeeeeeeeeeeeeease help me.

I've followed the steps above just in case, but its still not reconnected.

Hi Emily,

I'm sorry to hear that your connection has been cut off. I've taken a look at your account and sent you a follow up email to the one on your account. Please reply there so we can sort this out for you. :)

I'm sooo sorry, I didn't know how to restrict backround data usage and I didn't know how much social media apps used even if I wasn't using them. I read the fair usage policy and I restricted backround data on all my social media apps as well as a ton lot of other apps, and I've been using nothing but hotspots and school wifi for the past couple days an I really hope that my 2g data can be unrestricted.

I'd also like to apologize for being stupid and not watching my data and being dumb not knowing how much I was actually using.

Hey Emily,

Thanks for taking the time to go through our Unlimited 2G Fair Usage policy. I have sent off an email to the address we have on file. Please follow-up with me there and we'll get this resolved for you.

Hello, no matter where I am in the city my Galaxy 3 phone shows 1 bar in the signal strength status. The ship wheel, star thingy turns around like a wheel a lot. Yet am still using data, is there an explanation. Thanks

Hi Roberto,

The symbol you're describing is indicating your device is searching for signal. Depending on your coverage, it may continuously search for better signal in your area.

Hope that helped! :)