We here at TextNow understand that not everybody uses the Internet for good. Often, the anonymity provided by internet services can result in abusive or harassing behaviour - everything from receiving unwanted texts or calls to fraudulent or otherwise illegal behaviour.
In the cases of harassment, both TextNow users and non-TextNow users can text #STOP to any number to block that person from calling and texting you. #STOP will work on TextNow numbers and non-TextNow numbers equally.
In more serious cases of harassment or abusive behaviour, we encourage you to contact your local law enforcement agency to report these incidents. When necessary, TextNow will work directly with law enforcement to provide user information as requested by subpoena through the MLAT process, which you can find out more about here.
If you have any questions about this policy, or are having trouble blocking a number, you can email us at firstname.lastname@example.org for further assistance.
You can also read the following articles for more information, specifically aimed at law enforcement officials: