Bringing Your Own Device

Thanks for your interest in TextNow! We offer a number of ways to try out TextNow on different devices and platforms.

To try TextNow for free and unlimited use over wifi, head on over to our Downloads page and download the version for your platform.

With the TextNow free version, you can call and text to any number in the US or Canada as often as you want, completely unlimited, plus unlimited incoming calls and texts! With the free app you also have the option of purchasing Premium features like call forwarding and ad removal, and you can add money to your account balance to call internationally over wifi.

How can I activate a device with TextNow?

If you want to use TextNow without the need for wifi, we offer a number of choices as well! If you're looking for an affordable cell phone and plan, check out the latest on our Phones & Plans page. 

If you have your own compatible device from Sprint, Boost or Virgin Mobile, we can activate your current phone with TextNow.

And if you have a CDMA or GSM-enabled device, we now offer TextNow SIM cards to use your device with our service. You can order a SIM card for your device here!

Are there any differences between my own device and a TextNow device?

We always recommend purchasing one of our affordably priced devices on our Phones & Plans page. The devices you purchase from us will have superior call quality, no dropped calls moving in-and-out of WiFi, and will be able to utilize Sprint's cellular 2G network. There's no software installation necessary as our phones ship with the TextNow app pre-installed, and texting and calling is fully integrated with all factory-installed applications. And our new and refurbished models come with a one-year warranty!

If I purchase a phone from you can I use the SIM card that came with the phone in another device?

If your phone is a CDMA device and it's compatible with the SIM card type of your TextNow phone, there's a chance we can use your new device with your existing TextNow service. Please contact us at TextNow support for more help and information. 

If it's a GSM device, or a device that is not compatible with your SIM card type, you can purchase the correct SIM card from us by clicking here


Quick links

Activate a Sprint device

Shop for TextNow Wireless devices

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Comments

  • Avatar
    Davon Moore

    Okay, so I purchased an LG phone, which was free, but I had to activate it. Am I able to swap my number from the LG I purchased through text now over to my boost mobile samsung galaxy s5 phone?

  • Avatar
    Eric TextNow Support

    Hi Davon. I looked into your account for you, and it is definitely worth a try to swap in your Boost Galaxy S5 into our service. If you're planning on using your TextNow number on the S5, that is something we'd be happy to help with as well. I've just sent you a quick email with the details. Let me know if this helps.

  • Avatar
    Jason Riffle

    I have a Sprint phone. I went through the byop application and it said it could be used thru text now but I'd like to be sure

  • Avatar
    Kevin TextNow Support

    @ Jason:

    It's never a bad idea to check first! If you like, you can talk to one of our chat agents and we can check the availability of your device and run you through activation, or you can also drop me an email at orders@textnow.com with the MEID/HEX number of the device you're looking to use and I can check it that way as well.

    We look forward to hearing from you!

    Edited by Kevin TextNow Support
  • Avatar
    mariana fraire

    When activating my boost mobile phone it says an unknown problem has occurred,

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    Kevin TextNow Support

    Hi, Mariana:

    Thanks for contacting TextNow Support! I've emailed you a request to send me some information about the phone you're trying to activate, so we can check it's availability. Please respond back to that email and we can see if we can use your phone!

  • Avatar
    Honey Bun (Mrs. Hatcher)

    Im wondering if this app would work on an iPod. I mean if I activated my data plan on my iPod would it be the same, or would you still recommend that I buy a phone from textnow?

  • Avatar
    Kevin TextNow Support

    Hi, Mrs. Hatcher:

    That's a great question!

    We're unfortunately unable to use iPods with our TextNow service - we can only use Android smartphones or iPhones with our TextNow plans.

    You would be able to download the free app with your iPod and use it over wifi, however - you can grab the download from our Downloads page, here: www.textnow.com/downloads.

  • Avatar
    Janay Graham

    Can I use my data on more than one device and also my service sucks always dropping calls

  • Avatar
    Kevin TextNow Support

    Hi, Janay:

    Thanks for contacting us! Your phone service and data plan is only active on one device at a time, but you can use your same login on our website for calling & texting, and you can download our app to any wifi-enabled device to use your login over wifi on a different device!

    With regards to the dropped calls, make sure you've updated your TextNow app the the most recent version, which can solve many connection problems. You can also give us a call at the number you see below for further troubleshooting.

  • Avatar
    Danielle Garcia

    I ordered a phone from you guys and purchased the tall plan and never received it like i was supposed to. According to my account i should have gotten it but haven't. I have currently missed out on 10 of the 30 day plan i had gotten. What am i supposed to do now?

  • Avatar
    Eric TextNow Support

    Hi Danielle. Thanks for bringing this to our attention. I've just sent you an email with the shipping details and I'm hoping you can take a peek and let me know how you'd like to proceed. We'll get this sorted whatever the case, so no need to worry on this one.

    Talk to you soon!
    Eric

  • Avatar
    Clarnwachukwu

    I have no SIM card for my sprint iPhone 5c how can I get your service and where can I get a SIM card

  • Avatar
    TextNow .

    Hello,

    Thanks for reaching out to TextNow Wireless support! You need to purchase a TextNow SIM card, luckily we have these in stock and can get you all set up!

    I have gone ahead and sent you an email in order to best assist you.

  • Avatar
    mercedes anzo

    I really love, Love, Love this app. I tried the free app first and I just loved it so much that I actually bought a phone with data plan from TextNow I'm thinking of getting my whole family phone thanks.
    Mercedes

  • Avatar
    Kevin TextNow Support

    HI, Mercedes:

    That's great to hear! We like the app quite a bit, too. Thanks for your support!

  • Avatar
    Shantel-Sherri Brown

    What do i supposed to do with the MSL code yall gave me?

  • Avatar
    TextNow .

    Hello Shantel-Sherri,

    Thanks for reaching out to TextNow Wireless support. I reviewed your account and it looks as though you are trying to activate your own device. I have gone ahead and emailed you some steps to complete the process.

    Looking forward to assisting you!

  • Avatar
    Adrian Trujillo

    Hello, so if I have an unlocked Moto X I can purchase a sim card through you guys to upgrade from my current device?

  • Avatar
    Kirat M

    Hi Adrian,

    Thanks for contacting TextNow Support! I can check to see if we have a SIM card in stock to ship out to you. I will send you an e-mail to the e-mail address we have on file with more details.

  • Avatar
    Amira Harris

    I tried for 4 hours today to get my daughters phone activated because I am leaving to go on a business trip and needed a phone for her to reach me, her Volt broke so I had another device to activate. The chat said there was 1 person being serviced before me, that lasted about 30 minutes then it said 11 people. This is ridiculous. I need a person to activate this phone before I board my plane.

  • Avatar
    Kevin TextNow Support

    Hi, Amira:

    I'm sorry about the long wait times lately; we've been experiencing heavy call volumes due to our recent very successful sales.

    I note that you were able to get through to one of our chat agents, and unfortunately we're not able to activate your particular device. If you have another device you'd like us to check, just drop me an email to orders@textnow.com with the MEID number of the phone and I can check it for you!

  • Avatar
    Makayla Axe

    I get everything set and put in my card number and everything and then it says the charge cant go through, it wont allow me to pay for the service, why?

  • Avatar
    Kevin TextNow Support

    Hello Makayla:

    According to my billing system, your card is being declined for insufficient funds. Try using another card with the higher account balance and it should work fine.

    Hope that helps!

  • Avatar
    Timothy Alderete

    I have a phone on text now using the bring your own device I'm using a iPhone and I recently bought a galaxy s7 edge will I be able to swap devices and have my plan on the galaxy s7 edge.

  • Avatar
    Kirat M

    Hi Timothy! Thanks for contacting TextNow Support! I've sent you an e-mail requesting additional information about the new phone. Simply respond to that e-mail and I'll make the swap for you!

  • Avatar
    Deric Cummings

    I need to switched over my device and have been waiting for over a half hour to have one of your reps answer the phone.

  • Avatar
    Kevin TextNow Support

    Hi, Deric:

    I apologize for the long wait times. We're in the process of ramping up our service department to handle our increased volume, but in the meantime you can use the chat window on this page (or any of our Support pages), or drop me an email to orders@textnow.com and we can assist you.

    We look forward to hearing from you soon!

  • Avatar
    James Jones

    If I use all data I purchased will I still be able to make calls off wifi

  • Avatar
    James Jones

    I mean if I use all my data will I still be able to make calla without wifi