Tips & Tricks

TextNow Wireless offers many useful features that are not offered by traditional phone companies. The Tips & Tricks document collects many of the suggestions featured here on the Support site to help you make the most out of your phone & phone plan's capabilities.

We include a copy of this document in every TextNow device order, and you can download a .PDF copy using the links below.

Tips & Tricks (.PDF)

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  • Avatar
    Lauren Mann

    I just signed up and ordered a text now phone online! I've been doing my research but now that it's actually happening I have some questions. Obviously the main messenger on the phone will be text now, but when I go to call someone will i still have to call using the text now app? Or can I use the phones "phone" button? And when I'm not connected to wifi I'll still be able to receive and make calls? Lastly, if I'm not connected to wifi will I still be able to use apps that I've downloaded that need data/ wifi to run? im assuming that it's like a contract phone, We pay the 26 a month for the data which is used when not connected to wifi. Technology makes me overthink! Thank
    You very much for your time.

  • Avatar
    Dejan Kosanovic
    @Lauren Welcome to TextNow family! Let me try and answer your questions here. - Yes, with a device ordered from us you will be able to call out by using either the native dialler (phone app) of the device or the TextNow app. We suggest you try using the app. Once you get used to it you will never go back to the native dialler. :) - Regarding WiFi: It is NOT necessary to have WiFi, to use our service. It will, however, allow you to conserve the MBs on your high speed data plan, as we do not deduct when connected to WiFi. In short, all the services (calls, texts, apps needing data etc.) will work without WiFi over the Sprint network. Hope this helps. Please let us know if you need any further clarification.
  • Avatar
    Nick Povich
    Whenever I try and send picture mail it crashes. Then after I submit the issue it works. Not sure if there is a bug that needs fixed or what. Other that I love the app.
  • Avatar
    Espy Aldaz
    I can't text or call cause it keeps saying error coded
  • Avatar
    Kevin TextNow Support
    @ Nick: Thanks, I'll pass that along to my development team. In the meantime, make sure your TextNow app is updated to the most recent version (we're up to 4.0.3. at the moment).
  • Avatar
    Kevin TextNow Support
    @ Espy: I see you have a free account with us, and I'm afraid I'm unfamiliar with the error "coded". Are you able to sign into your account online here on the website? Is this happening on the app? What device are you using the app on?
  • Avatar
    Bridget Tillery
    I just received my moto e phone. Turned it on n activated it. Turned it off n then back on again n alls its saying is starting services. Nothing is loading. Very unhappy.
  • Avatar
    Derek Ting

    @Bridget How long did you wait at the "Starting services" screen? The 1st time it loads, it may take a little longer to boot up. Did you try rebooting the phone again? If you're still having issues, please call us. We will help you get it working.

  • Avatar
    Jalynn Gann

    When I am not using wifi.. And I want to text someone does it use up my Internet.

  • Avatar
    Kevin TextNow Support

    @ Jalynn:

    Our phones work through an internet connection (either through wifi, or through the Sprint 3G/4G data network) for calling, texting and any app or service that needs to connect to the internet. Texting only uses a very small amount of data - you can send hundreds of text messages for 1MB of data.

    Luckily, all of our plans are unlimited calling, texting and data, so even if you go over your data limit you'll still be able to text and call off wifi!

  • Avatar
    Ray Lowe

    I have purchased a monthly plan but can't use it if I'm not on WiFi

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    Ray Lowe

    I'm really starting to get upset. How do I request a refund since I'm unable to use a service I've paid for

  • Avatar
    Eric TextNow Support

    Hi Ray. Nice chatting with you today, and we're thrilled your phone is up and running now for you. If you'd like any further help setting up your phone, or if you have any questions about the TextNow app just shoot me an email at orders@textnow.com. Talk to you soon. Eric.

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    Sammie

    How do i get the mic to work for online calls?

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    Kevin TextNow Support

    Hi, Sammie!

    On the Text & Call Online page, click on Enable Calling and then follow the instructions that pop up in your browser. And, of course, you'll have to access the website from a device that has a microphone available for you to use.

  • Avatar
    Tina Sibley

    Can u only make calls and get texts if u have wiffii?

  • Avatar
    Eric TextNow Support

    Hi Tina. Thanks for inquiring. Our phones work both ON and OFF of wifi, so you can always stay connected to friends and family. Here's a quick link on some general info on our service: https://supportwireless.textnow.com/hc/en-us/articles/204901745-Joining-TextNow-Wireless

    We're here to help so if you'd like to continue chatting just shoot me an email at orders@TextNow.com.

    Talk to you soon!
    Eric

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    Stephanie Gavin

    How do u get text now tool bar

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    Eric TextNow Support

    Hi Stehpanie. Thanks for inquiring. While we don't currently have a TextNow toolbar, it's definitely a great suggestion! We'll look into offering a toolbar in the future. Shoot me an email in the future for an update on this one. Orders@TextNow.com

    Talk to you soon!

  • Avatar
    David Phelps

    I was wandering how the credits work tord paying phone bill I have 2 dollars in credits and I want to no if I pay bill with credit card will I be charged full bill or will the credits take 2 dollars off my bill

  • Avatar
    Kevin TextNow Support

    Hi, David:

    That is correct! We'll apply the credit towards your bill, so if you have $2.00 in your cash balance, and you're on our Tall plan for $18.99, that means we'd use the $2 and charge your card the difference of $16.99.

    Hope that helps!

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    Devin Moore

    can I use your plan with an ipod 5th gen?

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    TextNow .

    Hi Devin,

    Your Ipod 5th generation device is not compatible with our paid service plans as it would have no connectivity to the mobile network. However you can definitely download the TextNow application and use the service whenever you have access to wifi. All you need to do is download the application from the app store and sign into your TextNow account.

    If you have any further questions do no hesitate to ask. Kevin

  • Avatar
    HoNnii Tr3

    Can I get some help please

  • Avatar
    HoNnii Tr3

    I need to have my account closed out of all devices that I can't access at the moment

  • Avatar
    TextNow .

    Hey HoNnii,

    Thanks for reaching out to TextNow Wireless support . We can definitely assist you. In order to give you the best support and personalize our communication for your account I have gone ahead and sent you an email to the one we have on file.

    Looking forward to hearing from you and handling all of your concerns.

  • Avatar
    Salina Cirilo

    How do you view pictures when textnow stops showing them?

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    Salina Cirilo

    I need help

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    Kevin TextNow Support

    Hi, Salina:

    If the pictures are no longer showing in TextNow, you won't be able to download them. You can try checking your account online on www.textnow.com to see if they show up there as well.

  • Avatar
    Brandy Gil

    I have the Moto E and My ringtone or notification sounds will not make a sound when I receive a call or text how can I fix thatm