Getting Started With Your TextNow™ Phone

Welcome to the TextNow family!

Follow the steps below and start using your device in a matter of minutes:

  • After removing your phone from the box, insert the battery. (If your phone is a model that has a built-in battery, like the Moto E or Nexus 5, you can skip to the next step.)
  • Power your device and wait for it to boot up. 
  • Complete the hands-free activation by following the on-screen instructions.
  • Connect to Wi-Fi (if available)
  • Launch the TextNow app
  • Sign into TextNow with the username and password you used to create your TextNow account.

When the sign-in completes, you're ready to send and receive calls and texts!

Note: if your phone isn't connecting to the cellular network in absence of WiFi, try dialing ##72786# (*#*#72786#*#* if you have a Nexus) in the phone's built-in calling app (not TextNow) to force it to re-activate with the cellular network.

If you've purchased a TextNow SIM card, head on over to Get Started With Your TextNow SIM Card for more information. 

Visit our Tips & Tricks section or take a look at the Tips & Tricks guide included with your new TextNow Wireless Phone for more information about getting started and using your new phone.

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Comments

  • Avatar
    Sharon Hubbard
    When will I recieve my phone I ordered and that I paid for
  • Avatar
    Dejan Kosanovic
    @Sharon Hi there! I see that you order is currently cancelled and payment refunded. This is most likely due to the fact the we did not receive a response to the fraud screening notice we sent you. If you require any further assistance, please give us a call.
  • Avatar
    Danny Wirta
    How to get to texting part?
  • Avatar
    Kevin TextNow Support
    @ Danny: On the latest versions of the app, you can tap on the red icon with the pencil in the center, found on the bottom right hand side of the main panel of TextNow.
  • Avatar
    Danny Wirta
    How to get to texting part?
  • Avatar
    Kevin TextNow Support
    @ Danny: In addition to the app, you can use this website for texting! On this page, click on the Back To TextNow link at the top of the page, and then click on Text & Call Online.
  • Avatar
    Kelsi Eneix

    Is there any way I could be refunded but still keep the phone until I can afford a replacement sending this one back would put me without a phone until I can get a job and afford a new one

  • Avatar
    Kevin TextNow Support

    Hi, again:

    I'm afraid there is not - we refund the cost of the phone and service upon receipt of your phone back to our returns department.

  • Avatar
    jody howland

    How do I get a phone without getting service

  • Avatar
    Kevin TextNow Support

    @ Jody:

    TextNow does not sell phones and plans separately. In order to take advantage of our great phone deals, you would sign up for one of our equally great contract-free phone plans, starting at $13.99/month. Click here for the latest: www.textnow.com/wireless

    Edited by Kevin TextNow Support
  • Avatar
    Amy H

    Hi there,
    When someone else calls my TextNow number thru the app version and they call from other provinces/states, do they have to pay for long-distance? Thanks so much!

  • Avatar
    Eric TextNow Support

    Hi Amy.

    Good news! If the person calling you is also using the TextNow app via wifi, then there's no charge. However if the caller is placing the call over a data connection on a traditional carrier, then best to call that carrier or visit their website for more details on long-distance rates.

  • Avatar
    Jenna Barton

    How long does it normally take to get your phone after purchase?

  • Avatar
    Kevin TextNow Support

    Hi, Jenna:

    It takes two business days to ship your phone to you, although today is a holiday up here in Canada so shipments that were supposed to go out today (May 23rd) will go out tomorrow (May 24th). Phones shipped out tomorrow will get to you no later than Thursday.

  • Avatar
    Victor Ramirez

    nesito activar mi phon

  • Avatar
    TextNow .

    Hola Victor,

    Gracias por contactar a TextNow Wireless soporte. Con el fin de ayudarle mejor voy a tener nuestro representante español enviarle un correo electrónico para ayudarle mejor.

  • Avatar
    Christa Gypsy Jean

    My phone won't go past Starting Services..

  • Avatar
    TextNow .

    Hi there,

    Thanks for reaching out to TextNow Wireless support. In order to best assist you I have gone ahead and sent an email to the one that we have on file. Please take a look and follow the steps to get you up and running. If you have any questions do not hesitate to reach out, we will do out best to assist you.

  • Avatar
    adreanne vizcaino

    Hello, I am. Not able to make calls I dial number 11 or 10 or 7 digit it rings twice I get a fast busy tone call drops. My phones keeps going through activation every 5-10 mi,, I also dialed ##72786# with no luck

  • Avatar
    Kevin TextNow Support

    Hi, Adreanne:

    Sorry to hear about the issue with your phone! First step is to make sure your app is updated - click here for our Help article on how to update your TextNow app: https://supportwireless.textnow.com/hc/en-us/articles/211026823-How-To-Update-The-TextNow-App

    Edited by Kevin TextNow Support
  • Avatar
    Kathryn Keeler

    How do u get my old number on to this text now phone???

  • Avatar
    Kevin TextNow Support

    HI, Kathryn:

    Thanks for contacting TextNow Support!

    If you're speaking of porting a number in from another provider, you can sign into your account here at www.textnow.com, click on your My Account page, and then click on Phone Number Porting to get started!

    Note that we only support porting numbers into and out of TextNow for paid plan subscribers, and not free users, at the moment.

  • Avatar
    Craig Koch

    I placed order for lg volt and service this past Thursday 7/21. I sent the fraud pics that night. On the 25th i received an email stating they were out of black lg volts and I would be sent a white one 24 hrs from email receipt unless I would like to change to moto e for same price.. which I don't.. im fine with the volt being white.. i had a volt through boost mobile and loved the phone .. so my phone should of shipped yesterday the 26th correct? But I have not received shipping information... Plus I should never of had to wait from the 21st to 25th just to be told it wasn't in stock!! Where is the phone at the present moment? When will I have it?

  • Avatar
    Craig Koch

    Not to mention my plan has already been ruining
    I'm losing days of my month I paid for when I haven't even received the phone yet...

  • Avatar
    Kevin TextNow Support

    Hi, Amber!

    I apologize for the delays regarding your Volt order. We'll be shipping out the white Volt to you today, and you'll be receiving it no later than Friday.

    With regards to your month of service, not to worry - I've adjusted your bill date to ensure you get a full month of service. Your original bill date was th 25th, and I've set that back to the 29th, which means your next bill will be Aug 29th. If you receive the phone any later than Friday for whatever reason, drop me an email at orders@textnow.com and I can readjust it.

    Note that because I changed your billing cycle our system automatically sends out a receipt email, but rest assured I did not recharge your card for your Grande plan.

    I apologize again for all the confusion, and please let me know if I can be of any other assistance!

    Edited by Kevin TextNow Support
  • Avatar
    Mike Tammaro

    Hello i already have a LG volt from you guys but i just ordered the moto e from you guys I got a weird email saying something like this phone will like to go to a new owner or something, I ordered it saturday and today is sunday i just don't know if the order is shipping or if the order did not go through, how can i check that? thanks!

  • Avatar
    Mike Tammaro

    im getting a error when i try to order the moto e its the following error "It looks like you already purchased a device from us. If you would like to purchase a device for a new line, click here to logout. If you have an issue with the device you purchased or would like to upgrade your device, please contact Customer Care." I just want to order this device to use instead of my lg volt because its getting old/bad condition. I want to use my same number too

  • Avatar
    Kevin TextNow Support

    Hi, Mike:

    Thanks for contacting TextNow Support, and sorry about the late reply! According to my system you've ordered a Moto E, which should be shipping and arriving soon. Check your order status on your My Account page here for more details.

  • Avatar
    Craig Koch

    I am actually very happy so far with my phone and service. Any issues I've had customer service took care of within 24 hours. So far very impressed.. btw I got lg volt with 1.5 g plan to start with.

  • Avatar
    Kevin TextNow Support

    Hi, Craig!

    Glad to hear it! Please let me know if you have any other questions or concerns, and welcome to TextNow!