Backup Your Device

Why Should I Back Up My Device?

Backing up your device is a useful tool when performing a factory reset of your phone (which will erase the contents of your phone), or even just to keep an additional copy of your important documents and photos. 

We strongly suggest backing up your device before performing a factory reset.

METHOD 1:  Using Google Backup on Android Devices

  1. Go to your main Settings app on your device.
  2. Scroll down to Accounts.
  3. Select your Google account, or tap Add Account to add your Google account.
  4. Check everything you want to sync (Calendar, Contacts, Photos).

When you tap on your Google account, you should see the last synced date underneath of it, letting you know the most recent backup that Google made of your data. 

METHOD 2:  Manual Backup on Android Devices

You can manually backup your personal data by following these steps:

  1. Connect your device to the computer via the USB cable. (Your device will show up as an external hard drive.)
  2. Click and drag everything to a folder on your computer.

Note that you may have to turn on some settings in your USB Connection menu to get your PC to recognize the internal storage of the phone. You can usually find those settings under Settings > Storage. If your device isn't being recognized, try selecting MTP (media transfer protocol), or PTP (picture transfer protocol). 

To manually backup your photos:

  1. Connect your device to the computer via the USB cable. (Your device will show up as an external hard drive.)
  2. In your device window on your computer, head to  the Android > DCIM or Camera folder.
  3. Drag all of your photos and videos to a folder on your computer.

Some computers may also have a card reader compatible with microSD cards. If your computer has a card reader, you can copy files from the microSD card from your phone to your computer as well. 

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Comments

  • Avatar
    Alexander Moore
    Does the lg lte phone take an sd card?
  • Avatar
    Kevin TextNow Support
    @ Alexander: It does! The LG Tribute supports microSD cards up to 32GB.
  • Avatar
    Ronald Fox
    is 411 services free(directory assistance) or is there a charge ?
  • Avatar
    Kevin TextNow Support
    @ Ronald: I'm afraid the TextNow phone service is unable to call 411 currently.
  • Avatar
    Fredom Martinez

    So i cant get s copy of messages that i have sent

  • Avatar
    Kevin TextNow Support

    @ Fredom:

    I'm afraid TextNow doesn't have any way of sending you an archive of past messages if you've deleted them.

  • Avatar
    James Linck

    How about a copy of all calls?

  • Avatar
    Kevin TextNow Support

    Hi, James:

    I'm afraid that's also not something the app provides. If you've deleted a call from your call log, there's no way to retrieve it.

  • Avatar
    Jennifer Avery

    Can you retrieve voice recordings after somehow they got deleted and have no idea where they went?

  • Avatar
    TextNow .

    Hi Jennifer,

    Voice recordings on the phone may not be able to be recovered if they have been deleted somehow. Voicemails inside of the TextNow application will remain in your message log until you delete them and after that they are also not recoverable.

    I have sent you an email too look into this issue a little further.

  • Avatar
    Cha Moo

    How do I find my deleted messages

  • Avatar
    Erin TextNow Support

    Hi Cha,

    Once you have deleted a message from your TextNow account they cannot be recovered. For future reference, make sure you do not delete any messages that you want to keep!

    Edited by Erin TextNow Support
  • Avatar
    Heather Breech

    How can I get deleted or lost messages back

  • Avatar
    Valeria TextNow Support

    Hi Heather!

    I do apologize, however, we do not have a retrieval option for deleted messages.

    Please let us know if you have any further questions, and/or concerns!

  • Avatar
    Keithlovesjess

    Can I retrieve deleted messags

  • Avatar
    Erin TextNow Support

    Hi Keith,

    As Valeria had mentioned in the previous comment, we do not have a retrieval option for deleted messages.

  • Avatar
    Funseeker0114

    Im missing slot of text messages tbat i never deleted ?

  • Avatar
    Valeria TextNow Support

    Hey there, we do apologize for that! May be a temporary bug with your account.

    I believe that if you were stolen start a conversation with the contact(s) once more, your old messages should come up as well. Please let us know if you require any further assistance by contacting us at orders@textnow.com !

  • Avatar
    Jennifer Robinson

    retrieve deleted medsage

  • Avatar
    Erin TextNow Support

    Hey Jennifer,

    Once a message is deleted from your TextNow application or account it cannot be recovered. In the future, if you have a message that you would like to save for your records you can actually choose to export them to your email so they are saved there even if you delete them from your TextNow account!

    Edited by Erin TextNow Support
  • Avatar
    Kim Truong

    can I call my phone from textnow sim card ?

  • Avatar
    Erin TextNow Support

    Hi Kim,

    You can make calls through your TextNow app on the device that you have activated your SIM card in. So yes, you should be able to call any other phone that you have.

  • Avatar
    frey pwpa

    Trying to figure why my old numbet605-309-0401 has been changed.. I can't sign in using my old number? Carl

  • Avatar
    Valeria TextNow Support

    Hey Carl!

    It seems as though you released and changed that number during your last sign-in. I've luckily been able to reassign it to your account, but you will need to sign in either through your username or email address.

    If you're having issues with signing in, please head over to our live chat support on textnow.com/wireless for further assistance!

  • Avatar
    Marcilla Smith

    I don't want to feel left out of the chain of people asking about recovering deleted messages, but I also don't have any messages I've deleted that I'm trying to recover. So I want to ask, is there a way I could recover someone else's messages if they deleted them?

  • Avatar
    Valeria TextNow Support

    Hi Marcilla! I'm afraid that we simply don't have any retrieval or recovery option for messages that were either deleted or recycled after 30 days.