Call Forwarding

The call forwarding feature allows you to forward incoming calls to any valid US or Canadian phone number. Please note that for free app users, Call Forwarding is only available if you purchase our Premium features in-app. 

How To Enable Call Forwarding

1. From your TextNow app, tap on the main menu button  in the top left-hand corner of the app, and then tap on the Options menu button ic_settings_24dp-2.jpg

2. Tap on Calling.

3. Tap on Call Forwarding.

Screen_Shot_2017-12-08_at_11.21.03_AM.png

4. Slide Call Forwarding to the ON position to turn it on. The app will then ask you for a number to forward your TextNow calls to. If you ever need to change the forwarding number, tap on Forward To on the Call Forwarding page.

Screen_Shot_2017-12-08_at_11.34.43_AM.png

 

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Comments

  • Avatar
    Tamara Baker

    When I do that it says I have to upgrade to premium.

  • Avatar
    Kevin TextNow Support

    Hi, Tammie:

    Sorry for the confusion!

    Call Forwarding is only available with a Premium package on the free app, or on our Textnow Wireless monthly subscriptions.

  • Avatar
    Karen Jimenez

    Why don't it let me call or text with out Wi-Fi I want my money back if it not going to work

  • Avatar
    Kirat M

    Hi Karen,

    Thanks for contacting TextNow Support!

    You should definitely be able to call and text without Wi-Fi on our monthly plans so I'm not too sure what would be causing the issue you are describing.

    I'm sending you an e-mail to the e-mail address we have on file so we can continue the conversation and get this fixed for you!

  • Avatar
    (402) 265-0391

    Hello, I pay for Call Forwarding on the Free app and it rings to my Verizon cellphone # (personal number). My QUESTION is, does the caller hear my PERSONAL voicemail or the one I recorded through the TextNow # I have? Thank you!

  • Avatar
    Tawny TextNow Support

    Hi there,

    If you've gone ahead and set up your call forwarding to your personal number, the caller will end up hearing your personal voicemail.

    Please let us know if you need further assistance! :)

    Edited by Tawny TextNow Support
  • Avatar
    Crystel Remy

    Why call forwarding has an expired date... And can I change the expired date?

  • Avatar
    Erin TextNow Support

    Hi Crystel,

    Your call forwarding will expire on the day that your premium service is paid up until. So if you would like to continue your premium service to receive the call forwarding once the current period has expired, you can simply renew the subscription then through your TextNow application :)

  • Avatar
    Cassandra Wilson

    Can i have calls from my cell number go to my text plus number

  • Avatar
    Kristopher TextNow Support

    Hey Cassandra,

    Thanks for the question. You'll just need to set your cell up to "call forward" to your TextNow phone number. Your call forwarding features will be managed by your current cell provider so you'll just need to reach out to them to get that set-up if your unsure on how to get that working.

    I hope this helps!

  • Avatar
    Kim Eversvik

    My premium is automatically renewed. How come my calls aren't being forwarded anymore?

  • Avatar
    Kristopher TextNow Support

    Hey Kim,

    Thanks for getting in touch. I have sent off a quick email to the address we have on file. Please follow-up with me there.

  • Avatar
    Primo Supreme

    My phone was stolen , how do I order a new

  • Avatar
    Valeria TextNow Support

    Hey Primo! Since your account has expired, you would essentially need to try and order a new phone as a new customer. You can log into your account on textnow.com/wireless and place the order for both the phone and a new plan, or speak with one of our live chat representatives for further assistance!

  • Avatar
    rahimullah najimi

    Will I Ned to pay for per minutes after I get call forwarding
    Will I get call forwarding to any number around the world

  • Avatar
    Erin TextNow Support

    Hi Rahimullah,

    You can only forward calls to other US or Canadian numbers.

  • Avatar
    Andy V

    Hi, will call forwarding feature use my cellular minutes or is it still free like in textnow app?

  • Avatar
    Erin TextNow Support

    Hi Andy,

    Call forwarding will use your cellular minutes of the number that you're forwarding to, if that's how the plan you're forwarding to is set up.

  • Avatar
    Patricia McCollum

    How do I remove call forwarding

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    Vee Cummins

    Are callers able to see my number in which I forward my calls to?

  • Avatar
    Valeria TextNow Support

    Hi @Patricia- you can turn off your call forwarding in the settings of the TextNow app. Simply open up the app-, tap on the top left parallel bars to open up your menu- tap on the top right gear icon to open up settings- tap on calling- call forwarding- disable.

    @Vee- If callers are calling your TextNow number, that is the only number they'd be able to see on their end, regardless of whether you have a number that those calls are being forwarded to

  • Avatar
    shawn james

    hello :)
    Can I forward the call to any number؛ an Egyptian number for the example Or must be a US number only ?!!

  • Avatar
    Valeria TextNow Support

    Hi Shawn! That's a great question, but I'm afraid it's not possible at this point in time- we can only forward to a North America number.

  • Avatar
    Thale1979

    Is there a way to remote forward your text now number? I remote call forward several numbers all to my cell phone but for some reason when I remote call forward my TextNow number to my cell phone it doesn't Ford any ideas?? Thanks

  • Avatar
    Erin TextNow Support

    Hi,

    Call forwarding is a premium feature that we offer on our premium application and for our wireless users. Since you are currently using our free application you won't have access to call forwarding.

  • Avatar
    Patricia Matheny

    I didn't pay for premium and somehow all my calls are being forwarded to my sister in laws phone. How do i fix this???

  • Avatar
    Valeria TextNow Support

    Hey Patricia! There is no call forwarding enabled on your account.

    Is your sister-in-law logged into your TextNow account on her phone?

  • Avatar
    Patricia Matheny

    No she isnt logged into the account she never has been

  • Avatar
    Valeria TextNow Support

    OK, we will need to test this out/collect logs then.

    Can you head over to our live chat support on textnow.com/wireless between 10am-5:30pm EST for further assistance?