Setup Voicemail

TextNow features built-in voicemail on every account.

Unlike many traditional cell phone carriers or landlines, you don't need to call a special number to receive your voicemail - rather, the recorded message left on your voicemail will appear in your TextNow app like any other message or call log. 

You can even log into your account online from another device and retrieve your voicemails on your Text & Call Online page.

Turning your Voicemail on or off

  1. Open TextNow and tap on the main menu panel by pressing the TextNow menu button  on the top left.  
  2. Tap on the Settings icon ic_settings_24dp-2.jpg
  3. Tap on Calling
  4. Tap on Voicemail

From there, you can turn Voicemail on or off, set your Greeting as a default (or record a custom greeting), and turn Voicemail Transcription on or off.

 

Screenshot_20170817-154747.png

 

Record your own voicemail greeting

  1. Open TextNow and open the menu panel by pressing the TextNow menu button on the top left.  
  2. Tap on the Settings icon ic_settings_24dp-2.jpg
  3. Tap on Calling
  4. Tap on Voicemail
  5. Select Greeting > Change to Custom Greeting > Click Record to start recording your personal message.
  6. Once you're done recording click Stop. It will then allow you to replay the recording and save it, or delete it and re-record another greeting. 

 

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Comments

  • Avatar
    Ronald Fox
    Dear sirs, I set up my voicemail, however, it rings 8-10 times before the party calling to leave a message, how do we shorten the number of rings before voice mail picks it up, I have several voicemails due to this, please help, thank you.
  • Avatar
    Kevin TextNow Support
    @ Ronald: I'm sorry to say that the number of rings is affected by the carrier network, and isn't something you can shorten on your end, unfortunately. We're working on implementing a setting in an upcoming TextNow update that will allow you to set the rings on your end. We apologize for the inconvenience, and we hope to get that fix implemented soon.
  • Avatar
    Breanna Lopez

    My.voice mails wont load and i have internet but wont load

  • Avatar
    Breanna Lopez

    Wat.do.i.do

  • Avatar
    Kevin TextNow Support

    Hi, Breanna:

    Your voicemails should show up like any other message or call log in the app. If you're having trouble playing them back on the app, try logging into your account at www.textnow.com - the voicemails will be on your Text & Call Online page as well.

  • Avatar
    AL EDSON

    I'm having problems with my voicemail NOT working even after my caller lets my phone ring 20 or 30 times. I have the voicemail ticked (turned on) in my settings and I am logged in with my correct account. I logged out and back in of my TextNow account and no luck receiving voicemails from my callers. Also, tried wifi and data w/o success. Any idea how to fix this?

  • Avatar
    Eric TextNow Support

    Hi Al. The best place to start on this one is to check for any available TextNow updates from within the Playstore, as this will likely address the voicemail quirks you've mentioned and also add exciting new features as well.

    If you're all up to date, just shoot me an email at orders@TextNow.com and we'll be happy to get to the bottom of this for you.

  • Avatar
    lohgun dakota

    where do the voicemails show up in the phones storage.? I ask because when I set my ringtone for notifications or anything, the voicemails I receive show up as a choice to select. that's not s big deal, but there are voicemails that are saved taking up space on my phone that I would like to delete. where and/or how do i delete the voicemails that are saved that tske up space in my phone? thank you! (not sure if/when you reply to my comment if I get a notification. if I do cool. if I don't, please email me the answer/reply to my comment.) thank you!

    logandmutz@yahoo.com

  • Avatar
    Kevin TextNow Support

    Hi, Lohgun:

    Thanks for contacting TextNow Support, and I'm very sorry for the late reply!

    Your voicemails are kept on our TextNow servers until it's played, at which point they're downloaded to your device. Where they get downloaded will differ from phone to phone, but on my Samsung phone it's under the Audio section in the My Files application.

  • Avatar
    Americeylon LLC

    How do I upload an MP3 or Wav voice message greeting?

  • Avatar
    Valeria TextNow Support

    Hi Jinen!

    That's a great question, and I'm afraid that we do not currently support uploads of custom files for our voicemail greetings. You may only record the greeting straight through the app (on an iOs or Android).

    Please let us know if you have any further questions, and/or concerns.

  • Avatar
    denisha wade

    I am having problems listening to my voicemails. For instance, every time It shows I have a vm and I click on it to listen to it, it doesn't play. My screen goes away like its going to go a screen that's going to actually play it but it just goes right back to all my messages. I dont know what else to do. Help please. Thank you! Denisha. 

  • Avatar
    Valeria TextNow Support

    Hey Denisha,

    This certainly does sound strange, as it appears you are only using the web browser at the moment. Would you be able to log out and log back in to try it again? Alternatively, I would also recommend to try using a different browser if you could.

    Please let us know if the issue persists!

  • Avatar
    Michael Franko

    What is the voicemail number?

  • Avatar
    Valeria TextNow Support

    Hey Michael, there is no voicemail number :)

    You will simply need to log into your account, and any voicemails will show up as messages on your recent conversation list for you to press play!

    You can find out more here and let us know if you have any troubles!

    Edited by Valeria TextNow Support
  • Avatar
    Mr Laiuo Pirate

    I want to do a hotline when people call they have many options during the vociemail, they have to press 1 for X, press 2 for Y... Is this possible?

  • Avatar
    Erin TextNow Support

    Hi there,

    TextNow does not have that option and I would not recommend using out service for the purposes you've described. Please also note that TextNow is designed to be used for personal purposes, not business purposes.