How Do I Call Using TextNow?

Using the TextNow app, you're able to call any number in the US and Canada! Here's how it works:

  1. Open your TextNow app and tap on the dial-pad icon in the top right-hand corner . (If you don't see the dial-pad icon, tap on the main menu button  and then tap on Conversations.)
  2. This will bring you to the Calling page:

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  3. You can place a call directly from this page by typing in the ten-digit number you're calling (area code + seven digit number) and then tapping the green Call button in the bottom-center of that screen. 
  4. To call a number from your Contacts, tap on the Contact icon in the bottom-right of the screen if you're using Android and the bottom-left of the screen if you're using iOS (the one that looks like a little person), and then tap on the contact name you'd like to call.
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Comments

  • Avatar
    elizabeth garrett

    I have been with your company for 8 months. I just ordered a new phone. I haven't been able to make nor receive phone calls on either phone if I am at home, using the WiFi or not. On my old phone I could make phone calls away from my home and by turning off the WiFi. Now I can't even do that.

  • Avatar
    Kevin TextNow Support

    HI, Elizabeth:

    Thanks for contacting TextNow Support, and I'm sorry to hear the phone isn't working. I've sent an email to the address we have for you on file with some questions and troubleshooting steps. We hope to get this resolved for you soon!

  • Avatar
    Shalon Taylor

    OK plz help me

  • Avatar
    Kevin TextNow Support

    Hi, Shalon:

    Thanks for contacting TextNow Support! What can I assist you with?

  • Avatar
    Estella Reyna

    I just ordered a new phone. I haven't been able to make nor receive phone calls on either phone if I am at home, using the WiFi or not. On my old phone I could make phone calls away from my home and by turning off the WiFi.

  • Avatar
    Kevin TextNow Support

    Hi, Estella:

    Thanks for contacting TextNow support!

    If you can send us an email to orders@textnow.com with your TextNow username and phone number we can send you some troubleshooting instructions to fix this. Just be sure to include a brief description of what is happening like you did here.

  • Avatar
    Nikki

    I broke my phone last week, So I went in to my wireless provider which its sprint , I and my husband have our services through them , And I was eligible for an upgrade but then I can heard about textnow. I just want to see if I could keep my same number and also I don't know if sprint works with your company and I could just get a new cell through u guys , and a plan? I am sorry for all the questions aND confusion lol but how does this work .

  • Avatar
    Kirat M

    Hi Nikki - Thanks for your interest in TextNow! You can definitely get a phone and monthly plan through us. You can visit Textnow.com/wireless to choose the phone you are interested in purchasing along with a plan and place your order through there. We are able to port numbers, send me an e-mail at orders@textnow.com with the number you are looking to port in and I can let you know if it can be ported in. Please let me know if you have any further questions or concerns!

  • Avatar
    Abraham Vilella

    Hola se puede realizar llamadas con el WiFi apagado si compro un paquete premium?

  • Avatar
    Kevin TextNow Support

    Hi, Abraham:

    Thanks for your interest in TextNow! The Premium features do not allow you to make calls off of wifi - for that, you'd need to either purchase a phone and a plan from us over on www.textnow.com/wireless, or activate a Sprint, Boost or Virgin Mobile device on our Activate Your Device page here.

  • Avatar
    Angela Dixon

    Wait I have to be on wifi in order for my phone to work?

  • Avatar
    Angela Dixon

    I bought a phone and a plan, will my phone work like a regualr cell phone? If not I will cancle my order

  • Avatar
    Kevin TextNow Support

    Hi, Angela:

    Rest assured, your TextNow phone does not have to be on wifi to work. When wifi is unavailble, your phone will use Sprint's 3G/4G data network to be able to place calls and send texts.

  • Avatar
    Dariel Ramos

    Hi I have activated my own phone but I can't call. What should I do?

  • Avatar
    Kevin TextNow Support

    Hi, Dariel:

    Thanks for contacting TextNow support!

    If you have activated your own phone on TextNow you will need to use the textNow app to make all of your calls and send text messages. If you are using the built-in phone application you will not be able to call out. I have also had my colleague reach out to you with some troubleshooting steps in case that is not the main issue.

    Edited by Kevin TextNow Support
  • Avatar
    Jesse. Dooley

    I paid for my plan and I don't know how to get it started I can't get my data working that came with the plan

  • Avatar
    Kevin TextNow Support

    Hi, Jesse:

    I'm afraid I don't see any plan under the login you used to post your message. Did you sign up for TextNow with another login, by any chance?

    You can chat with one of our chat agents available right here on this page, and they can double-check your phone's availability and also make sure you're using the correct login. 

    Hope that helps!

    Edited by Kevin TextNow Support
  • Avatar
    null null

    My phone roams and won't let me make or receive calls when it's not connected to WiFi what can I do to fix it

  • Avatar
    Valeria TextNow Support

    Hi there!

    I'm sorry to hear about your device issues. I have sent you an email with regards to optimizing some settings on your device to alleviate these issues.

    Please let us know if you experience any issues finding that email!

  • Avatar
    david reynolds

    I need my phone turned on today please l dont have no number to call for help running out of time to use my data will go else where for service

  • Avatar
    david reynolds

    I want to use my data

  • Avatar
    Erin TextNow Support

    Hi David,

    Thanks for contacting us, and sorry to hear you're having trouble with your data service! If you're unable to give us a call, you can speak to one of our live chat agents here and they'll be more than happy to help you get your issues resolved. Hope to hear from you soon!

  • Avatar
    Edwenso Davilmar

    How to make call without wireless connection when I have the TextNow sim card?

  • Avatar
    Valeria TextNow Support

    Hi Edwenso,

    Thanks for contacting TextNow Support!

    It looks like you successfully activated your TextNow sim card. Now, you should be able to make calls and send messages over Data through the TextNow app exclusively. Please be advised that you still require an internet connection (whether Wi-Fi or our provided data) in order to support your calling and texting.

    If you have any further questions, or run into any issues, please email us at orders@textnow.com, or feel free to speak to one of our live chat agents! We look forward to hearing from you :)

  • Avatar
    Kalon Clegg

    I ordered a phone from you all and the ups people told me to contact text now to start a lost package investigation or track it down I sat on the support line for 50 mins and never got anyone online it says my plan is out in 20 days but I've never even received the phone....... Help Please

  • Avatar
    Valeria TextNow Support

    Hi Kalon,

    I'm sorry to hear about your lost device! It appears you were able to speak with one of our representatives finally, and they have opened up the investigation for you. Please stay tuned while we keep in touch with UPS, and we will be in contact with you as soon as we receive an update!

  • Avatar
    Ebony Moody

    Hello, so I just bought a phone from textnow. This might be a stupid question, so with this service I can make calls over wifi and without it? When i'm not making calls or texts over wifi, am I using the data plan?? If not, will I be charged more for making calls or texts not over wifi? Again, sorry if this is stupid. I've never had a cellphone before so I have no idea how this works.

    Edited by Ebony Moody
  • Avatar
    Valeria TextNow Support

    Hi Ebony,

    No need to apologize, that's what we're here for :)

    We run a VoIP service, meaning that all of your calls and texts are supported over an internet connection (whether it be your own Wi-Fi or the data that we provide you with). As long as you are in a Sprint coverage, you should be able to use your data for calls, texts, and everything else on the phone. If you go over your high speed data limit, we won't charge you nor cut you off. We simply put you down on the slower 2G network, which is unlimited, so you can keep enjoying your calling and texting!

    Please let us know if there are any more concerns we can help you with.

  • Avatar
    Ebony Moody

    Hello, I have another question. I think that I may want to exchange phones. I bought the lg tribute because it was the cheapest available, but I think that I may want to purchase the Samsung Galaxy SIII or Motorola Moto G (3rd Gen). My phone comes in today, but I am going to keep it for a bit just to try out the service. If I do end up changing my phone, how would that work out with my data plan?

  • Avatar
    Valeria TextNow Support

    Thanks for following up!

    Now, we usually have a 4 month restriction before you're able to upgrade without incurring any extra fees, however, we can look into exception options for you once you decide!
    With regards to the data plan, it would simply roll-over/continue on the new phone, so it would not necessarily be reset.

    For more questions with regards to the exchange, please contact us at orders@textnow.com so we may go over your options with you :)