How To Check For And Apply An OTA Update

What's An OTA Update?

Beyond the regular updates for our TextNow app, available in the Play Store on your device, there are also over-the-air (or OTA) updates that can be available for your device.

How Do I Check And Apply An OTA Update?

Downloading an OTA update will differ slightly based on your device:

If you have a Sharp device:

  1. Go to the Settings app.
  2. Scroll to and tap System Updates.
  3. Tap Update Sharp software.
  4. Tap Software update.
  5. Tap Yes.

If you have a Samsung device:

  1. Go to the Settings app
  2. Go to System Update
  3. Go to Update Samsung Software

If you have a Motorola device

  1. Go to the Settings app
  2. Go to System Update
  3. Go to Update Motorola Software

If you have a LG device

  1. Go to the Settings app
  2. Go to System Update
  3. Go to Update LG Software

If you have a Nexus 5

  1. Go to the Settings app
  2. Go to About Phone
  3. Go to Update
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Comments

  • Avatar
    Lance Hersey

    My phone will not connect oitside of WiFi and also the phone I got in the mail is nothing like my regular one touch it's alot smaller and alot slower I'm not staisfied with the phone are the service I think I'm gonna switch back to at&t I was hoping this would work out and I could have my whole family mily switch over but I don't then no it's such a good idea now

  • Avatar
    Erin TextNow Support

    Hi Lance,

    The device that you had ordered from us is the OneTouch Elevate, is it possible that you had previously used another version of the OneTouch that was a different size.

    I've taken a look at your account and see that your device has been able to use some of the data service, but if you're having trouble using the device off of Wifi please reach out to our live chat support where we should be able to help you improve your network connection.

  • Avatar
    Alex Welch

    My Moto g3 won't update to marshmallow

  • Avatar
    Erin TextNow Support

    Hi Alex,

    Currently our Moto G 3rd gen can only be updated to Lollipop. Once a new OS version is released for your device, you will be able to complete the System Updates in your phone settings to update it.