Speaker & Microphone Troubleshooting

If you're having trouble hearing the people on your call, or the other person on the line is having trouble hearing you, the first step is to determine if the issue is with the hardware of your phone. 

Before you begin, please ensure your volume is turned all the way up in your main Settings app, under Settings > Sounds & Notifications. Then, try these steps:

  • Record a short video with the Camera or a voice recording app and play it.
  • Go to YouTube and play any video.

Ideally, if you record a video or voice recording, it should play back over the phone's internal speaker or headphones. If you record a video or voice recording and it doesn't play any audio back, but YouTube videos play fine, then there may be a problem with your microphone.

If you record a video and it doesn't play back the audio on the speaker, but it does through the headphones, the problem may be with your speaker.

If both the speaker and microphone work, you can refer to this article for further troubleshooting.

In the case of the Moto E, please note that the Motorola Moto E has both the primary and the secondary microphone located on the back of the phone. If you're using a case with your Moto E, the case may be blocking the microphone, which may account for poor audio when speaking.

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  • Avatar
    Holly Keith

    Hi my name is Holly Keith I am having problems with my phone. I have a 3rd Generation Motorola phone. Can't hear a dial tone or hear the phone when others are calling.

  • Avatar
    Valeria TextNow Support

    Hi Holly,

    Thanks for contacting TextNow Support.

    I see that you also sent us an email with regards to this issue, so for better assistance, I have responded to it in order to continue our conversation. Please let us know if you experience any issues with finding the response!

  • Avatar
    Wicked He Bad

    to enable voice calling in chrome go to chrome settings privacy content settings microphone mangage exceptions then Adobe Flash Player microphone exceptions are different. Change click change and click on both text now switch it to always allow hit done to save done now u cn make calls of ur pc or mac useing chrome extention app text now

  • Avatar
    Lou Federici

    I can't fix it

  • Avatar
    Erin TextNow Support

    Hi Lou,

    If you're having trouble placing or receiving calls we will need to get some more information from you to help you out. Can you please reach out to us through our live chat channel so we can speak to you in real time? You can find the "Chat with us" option in the bottom right corner of this page :)

  • Avatar
    Tonya Reimer

    My phone won't ring trouble hearing.I have been many issues with this phone since I got it...I have a moto g 3 gen..I tried all your trouble tips to no avail...I can't be with out a phone due to medical reasons I'm laying for service but would love me phone to work like u said it would thank you


  • Avatar
    Erin TextNow Support

    Hi Tonya,

    Sorry to hear that you're having this issue! I would recommend reaching out to our live chat support team so we can do some troubleshooting with you and determine if this is something we can resolve or if we need to replace the device. We will be available to assist you until 9pm EST tonight in the bottom right corner of this page!

  • Avatar
    Shelley Douglas

    Ok, here's the problem , my moto 3rd gen has no sound. I can hear fine on calls, but it doesn't ring, nor does it have sound on a video call. Games and you tube, nothing. I have checked all the settings and all turned on.
    Also, now its saying the SD card is removed, I haven't taken the back off in weeks!
    Please help, I love this phone!

  • Avatar
    Valeria TextNow Support

    Hey Shelley! That does sound like perhaps a damaged speaker.

    We will need to go through some more extensive troubleshooting with you, so if you wouldn't mind, please head over to our live chat support on textnow.com/wireless so we can get started on that :)

  • Avatar
    Corinne Brown

    I have been trying to use your chat since the 1st, even got to the point that I thought my replacement phone was on the way. And havent gotten the phone after waitibg an hour and half for the 5th time I just went from position one to 8. I am unsafe at home and I need a phone please help me. I even tried to buy another phone and the system wouldn't let me. Please my phone is covered under warranty, no physical damage, sent in pictures

  • Avatar
    Erin TextNow Support

    Hi Corinne,

    I've taken a look at your account and it seems like you kept disconnecting from our chat so we were unable to complete the replacement order. I would be happy to help you with this order to make sure that you receive the replacement device under your 12 month warranty, but I will need you to please email me at community@textnow.com so I can verify your shipping address and explain the warranty process with you.