Speaker & Microphone Troubleshooting

If you're having trouble hearing the people on your call, or the other person on the line is having trouble hearing you, the first step is to determine if the issue is with the hardware of your phone. 

Before you begin, please ensure your volume is turned all the way up in your main Settings app, under Settings > Sounds & Notifications. Then, try these steps:

  • Record a short video with the Camera or a voice recording app and play it.
  • Go to YouTube and play any video.

Ideally, if you record a video or voice recording, it should play back over the phone's internal speaker or headphones. If you record a video or voice recording and it doesn't play any audio back, but YouTube videos play fine, then there may be a problem with your microphone.

If you record a video and it doesn't play back the audio on the speaker, but it does through the headphones, the problem may be with your speaker.

If both the speaker and microphone work, you can refer to this article for further troubleshooting.

In the case of the Moto E, please note that the Motorola Moto E has both the primary and the secondary microphone located on the back of the phone. If you're using a case with your Moto E, the case may be blocking the microphone, which may account for poor audio when speaking.

If these steps don't resolve your problem, please contact us at orders@textnow.com for further troubleshooting and replacement options. 

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Comments

  • Avatar
    Holly Keith

    Hi my name is Holly Keith I am having problems with my phone. I have a 3rd Generation Motorola phone. Can't hear a dial tone or hear the phone when others are calling.

  • Avatar
    Valeria TextNow Support

    Hi Holly,

    Thanks for contacting TextNow Support.

    I see that you also sent us an email with regards to this issue, so for better assistance, I have responded to it in order to continue our conversation. Please let us know if you experience any issues with finding the response!

  • Avatar
    null null

    My phone will not ring when I am receiving a phone call but it will alert me that I missed a call after they hang up Moto e

  • Avatar
    Erin TextNow Support

    Hi Rob,

    I have taken a look at your account, and it looks like you no longer have a number assigned to your account, which will add to any issues you're having with your calls. However if you would like to get a new number and troubleshooting this issue further, please reach out to one of our chat agents or send us an email to orders@textnow.com so we can verify your account and assist you further!

  • Avatar
    Wicked He Bad

    to enable voice calling in chrome go to chrome settings privacy content settings microphone mangage exceptions then Adobe Flash Player microphone exceptions are different. Change click change and click on both text now switch it to always allow hit done to save done now u cn make calls of ur pc or mac useing chrome extention app text now

  • Avatar
    Lou Federici

    I can't fix it

  • Avatar
    Erin TextNow Support

    Hi Lou,

    If you're having trouble placing or receiving calls we will need to get some more information from you to help you out. Can you please reach out to us through our live chat channel so we can speak to you in real time? You can find the "Chat with us" option in the bottom right corner of this page :)

  • Avatar
    Tonya Reimer

    My phone won't ring trouble hearing.I have been many issues with this phone since I got it...I have a moto g 3 gen..I tried all your trouble tips to no avail...I can't be with out a phone due to medical reasons I'm laying for service but would love me phone to work like u said it would thank you

    Tanya

  • Avatar
    Erin TextNow Support

    Hi Tonya,

    Sorry to hear that you're having this issue! I would recommend reaching out to our live chat support team so we can do some troubleshooting with you and determine if this is something we can resolve or if we need to replace the device. We will be available to assist you until 9pm EST tonight in the bottom right corner of this page!