Charging and Battery Life

If you're experiencing problems with your battery not holding a charge, or losing its charge too quickly, here are some steps to try and isolate the problem:

My Phone Isn’t Charging

  • Faulty Charger: Try a different charger on your phone, as it may be a problem with the charging cable as opposed to the handset. 
  • Change The Battery: If your device has a removable battery, try using another compatible battery with your device. If the other battery charges and holds a charge, it may be a bad battery. Contact us at for additional assistance. 

The Battery Is Draining Unusually Fast

Try these trouble-shooting steps to extend the battery life of your phone.

  • Go to Battery under the Settings application
  • Scroll down and check which apps are running
  • If an app is using up more than 10% of the battery, uninstall and reinstall or force stop the app

If your device has a removable battery, you can also try taking out the battery for a couple of minutes to clear any settings that may cause overheating. Please do not attempt to remove any battery that is non-removable. 

Also, most Android devices have a Battery Saver setting which can greatly extend the life of your battery. You can usually find that setting under Settings > Battery > Battery Saver.

If those steps don't resolve your battery problems, please contact Support at for further help, or speak to one of our chat agents on our Support pages during regular business hours: Monday to Friday 9am-10pm, and Saturday-Sunday 9am-5pm (Eastern time). 

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  • Avatar
    ReAna Garcia

    Hi, I Recently Purchased A (New) Phone And Since I've Gotten It, The Charger That Came With It Doesn't Charge. I've Tried Several Other Chargers & It Won't Charge Also, The Screen Glitches.... How Would I Go About This?

  • Avatar
    Valeria TextNow Support

    Hey ReAna!

    I'm sorry to hear about your device issues. If other chargers fail to charge the phone, there will be some extensive troubleshooting that we would want to look into.

    Would you please be able to contact us at or hop on with one of our live chat agents so we may assist you further?

  • Avatar
    Joseph Figueroa- Diamond

    My phone does not hold a charge whatsoever. I've tried everything that I can think of different chords original chargers battery chargers battery packs. Nothing seems to be working. I don't know what this means but maybe I should just cancel my service I've never dealt with such a crazy incident before

  • Avatar
    Erin TextNow Support

    Hi Joseph,

    Thanks for letting us know about this problem you're having!

    We can certainly help you resolve that issue for you. Please send us an email to or you can speak to one of our live chat agents here on our website so we can discuss your options.

  • Avatar

    I just got my phone. and it won't even turn on!!!! It pops up galaxy s4 then shuts off!!!

  • Avatar
    Valeria TextNow Support

    Hi Renne,

    Sorry to hear about your device issues! I've gone ahead and sent you an email follow-up with some instructions on how to resolve that for you. Please feel free to continue the conversation there :)

  • Avatar
    Cecilia Ann Garza

    My phone broke and i need a new one

  • Avatar
    Erin TextNow Support

    Hi Cecilia,

    We're sorry to hear that your phone's broken! I have replied to your email with some options for you to get a new device, so if you have any questions about that please reply to us there :)

  • Avatar
    Carrie Tarleton

    Received my motoG today, charged it to 100% before even turning it on.. 3 hours later batter is dead. Charged it to 100% again and here it is 3 hours later and batter is dead. Doesn't have a removable battery, setting are set to battery saver and there are no apps running.

  • Avatar
    Valeria TextNow Support

    Hey Carrie!

    Have you been able to try a different charger with it? (as you may not be receiving the correct voltage). If that's not the case, please contact us directly for further assistance, as we look into your next options.

    Our live chat is open again tomorrow at 9am EST!

  • Avatar
    Jennifer Ramirez

    Purchased a new phone charged it within 5 minutes it said 100% so I started to set up now the phone completely turns off every 5 or so minutes and after I stop using it and says 57% phone won't turn on unless it is on the charger screen keeps glitching, although I am connected to wifi and have the text now service I can't do anything on the phone. I want my money back seems like textnow sends faulty phones that do not work so there's no point in me keeping this

  • Avatar
    Erin TextNow Support

    Hi Jennifer,

    I'm sorry to hear that you're having trouble with your device, and we would definitely like to help you get one that's working properly! Can you please reach out to us through our live chat portal (bottom right corner of this page) so we can do some troubleshooting with you and see if a new device is required? Thanks, we're hoping to hear from you soon!

  • Avatar
    Barbara Calbow

    I'm traveling in Ireland right now...when I attempt to charge my phone, it will NOT. I have an adapter/converter to use. The charger indicator light comes on but when I plug in the phone the indicator light goes out & the phone does not charge. I'm having no problem charging other devices. Now, I have NO phone & NO camera to use on my trip.

  • Avatar
    Erin TextNow Support

    Hi Barbara,

    The Moto G that you have does not have an internal voltage converter, so as a result you will have to ensure that the adapter you're using is a voltage converter as well as an outlet adapter, otherwise the voltage difference may keep the device from charging properly. It is also possible that if the adapter you're using did not convert the voltage your phone or charging cord may have been damaged which would keep the phone from being able to charge going forward.

    I might recommend that you find a local electronics shop to see if they can take a look at your device and determine what is causing the issue. For further assistance you can email us at