Check My Order Status

Thank you for ordering a phone from TextNow! 

To see the status of any current phone order on your account, head on over to your Wireless Account page here on TextNow.com.

Your current shipping status will be listed at the top of the page, including the date that your order was picked up by UPS.

If you don't see any order information on your Wireless Account page, you may be signed into the incorrect account, especially if you have more than one active TextNow account.

If you have any questions about your order, you can drop us an email or talk to one of our chat agents on any of our Support pages during regular business hours. 

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Comments

  • Avatar
    Jamie Stone

    i was told that my textnow actiation was good through Aug 14,2016 since it took over a month to get my phone back. can someone check this and email me at babsyzbaby@53217)

  • Avatar
    Jamie Stone

    also...i had just recieved ,y my today after iting forever and and day now i find i have misplaced the silly thig around noontime time. is there anywat we can track my device? I would totally LOVE to hae it back again!! ;)

  • Avatar
    Kevin TextNow Support

    HI, Jamie:

    Thanks for contacting TextNow Support!

    I'm afraid I can't find any phone or service active under your TextNow username. Do you have more than one TextNow account?

    Also, we don't have any built-in tracking for TextNow phones, I'm sorry to say.

    Please drop me an email with more account details and I can check your account status! You can reach me at orders@textnow.com, or you can give us a call at the information below.

  • Avatar
    Devin Trammell

    How can I track my package?

  • Avatar
    Kevin TextNow Support

    Hi, Devin!

    Your phone order is set to ship out tomorrow, and we'll be emailing your tracking number just as soon as it's picked up from UPS.

  • Avatar
    Rosa Sanchez

    I just order a phone right now submitted my credit card information but accidentally shut down the page on my browser when I was in the process of adding my exciting number so now I'm trying to look for my order status but their is nun and I check my bank account and the money was taken from my account😳 So now I don't know what to do I'm looking for an order tracking number and I can't find it .please help!!

  • Avatar
    Jose Barrera

    Hi, I ordered my phone 2 days ago and it said I have 2 day shipping? When is my phone expected to ship?

  • Avatar
    Kevin TextNow Support

    @ Rosa:

    Sorry for the late reply! You can check your order status, including UPS tracking numbers, on your My Account page right here at www.textnow.com.

  • Avatar
    Kevin TextNow Support

    Hi, Jose:

    We had a bit of a delay around the Volt orders, but your phone will be shipping out to you tomorrow, and you should have it by Friday at the latest. We very much apologize for the delays.

  • Avatar
    Penelope Henry

    I ordered my phone last week and got 2 day shipping. I understand there is a delay. But I was told my phone would ship out yesterday (24 hours after I received the email). My phone has still not shipped. I am very disappointed with this company so far.

  • Avatar
    Kevin TextNow Support

    Hi, Penelope!

    I'm very sorry about the delays around the Volt orders. Your phone is being shipped out today, and you'll be getting it no later than Friday. Once you receive the phone, please drop me an email at orders@textnow.com and I can make sure you get your full first month of service.

    Thanks for bringing this to my attention!

  • Avatar
    Devin Trammell

    I ordered my phone a week ago and I still havent received it plus you told me 2 days ago that it was going to be shipped and I would get my tracking number which I didn't receive also

  • Avatar
    Kevin TextNow Support

    Hi, Devin:

    Sorry for the confusion and delays!

    Your Volt order is going out today along with the remainder of our Volt orders. You'll be receiving the phone no later than Friday, and once UPS picks it up later today we'll be emailing your tracking number to the email we have for you on file. You can also check your My Account page here at www.textnow.com and the tracking number will be available just as soon as we have one from UPS.

  • Avatar
    Jose Barrera

    Hi so I ordered a black volt. It says they shipped the white so I'm confused to why

  • Avatar
    Kevin TextNow Support

    Hi, Jose:

    Thanks for contacting TextNow Support!

    You should have received an email from me a few days ago explaining that we are out of stock of the black Volts, and are exchanging recent orders for a white Volt. If you have any questions, please reply back to orders@textnow.com.

  • Avatar
    Amie Caballero

    It says on my paycard that i only ordered one phones and i ordered two

  • Avatar
    Kevin TextNow Support

    Hi, Amie:

    Thanks for contacting TextNow Support!

    You're only able to order one phone per TextNow account. If you log into your account here at www.textnow.com, your My Accont page will have your current order status at the top of the page.

    Hope that helps!

  • Avatar
    Manda Clout

    i purchased a phone and ended up breaking it within a week.
    I wanted to purchase a new one however for the past 2 weeks every time i attempt to purchase one, the system keeps redflaggin me to reach out to support.
    I need a phone asap . please help.

  • Avatar
    TextNow .

    Hello Manda,

    Thanks for reaching out to TextNow Wireless support. In order to best assist you I have gone ahead and sent you an email to the one we have on file.

    Looking forward to assisting you.

  • Avatar
    Samantha Hollon

    I got two day shipping but I was wondering how long it will take to ship it. I really need a phone asap. Thank you.

  • Avatar
    Kevin TextNow Support

    Hi, Samantha:

    Thanks for your order! Your order will be delivered to you within two days of it shipping out; you can check your order status on your My Account page right here at www.textnow.com. As your phone will be shipped out tomorrow, you'll be receiving it by Friday.

  • Avatar
    Samantha Hollon

    Thank you very much. 😃

  • Avatar
    Ryan Wuest

    When can I order a new device there is an error message saying to contact you to get my new device shipped so what can you do to help me

  • Avatar
    Kevin TextNow Support

    Hi, Ryan:

    Thanks for contacting TextNow Support!

    If you're within four months of purchasing your current device, the upgrade process is slightly different. I've sent you an email with more details to the address we have for you on file. If you have any questions, please reply back to that email.

  • Avatar
    Kevin TextNow Support

    HI, Alicia:

    Thanks for contacting TextNow Support!

    I don't see any new order placed under your account, but it's possible he placed one under his (or another) TextNow account. Please send me an email to orders@textnow.com with your boyfriend's TextNow account info (username or phone number), and I can see if the order was placed there.

  • Avatar
    Amanda Young

    I ordered a new phone but currently have a phone and subscription through textnow was I charged for the plan and the phone or just the phone please help

  • Avatar
    TextNow .

    Hi Amanda,

    Thanks for reaching out to TextNow Wireless support!

    I reviewed your account and it turns out you only paid for the phone because you had an existing subscription. If you have any further questions or concerns send us an email to orders@textnow.com.

    Until then have a great day and enjoy your new device.

  • Avatar
    Alissa Melendez

    I purchased a phone yesterday and in the address 2 it put 24 but its just the 667 honeyfarm lane in auburndale fl 33823 plzz check it out and fix

  • Avatar
    Stephanie Bisenari

    Hi there, I ordered a phone and it hasn't been shipped yet, is it possible to change my order to the aquos phone instead

  • Avatar
    Stephanie Bisenari

    Hi there, I ordered a phone and it hasn't been shipped yet, is it possible to change my order to the aquos phone instead