Lost/Stolen Device

We’re sorry to hear your device is missing!

Please contact TextNow Support and we can mark your device as being lost or stolen, to prevent others from activating your device.

You can reach us by speaking with one of our chat agents on this (or any other) Support page. Our chat agents are available during regular Support hours: Monday to Friday 9am-9pm, and Saturday and Sunday 9am-4pm, Eastern Standard Time. 

If you are interested in getting a replacement instead, you can purchase another device by logging into your account at www.textnow.com and clicking on the Phones & Plans page. During the check-out process, there will be an option to replace your device.

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Comments

  • Avatar
    Missy Hamness

    I want a new fone. Lg Volt sux!!!!
    I also want my service fixed now!!!!

  • Avatar
    TextNow .

    Hello Pixie,

    Thanks for reaching out to TextNow wireless support. I am sincerely sorry to hear about the service. In order to best assist you I have gone ahead and sent you an email to the one we have on file.

    Looking forward to assisting you.

  • Avatar
    Kendra Porter

    I just purchased a Moto E phone this week but not happy with it.Still having sound and mic issues. Can I send it back and purchase another phone? I tried purchasing the Sharp phone but it wouldnt let me without getting a new number

  • Avatar
    TextNow .

    Hello Kendra,

    Very sorry to hear about your experience with the device! Please contact TextNow Support at the number you see below, and our agents will help resolve the issue for you.

    We look forward to hearing from you.

  • Avatar
    L Lynch

    My phone is lost!

  • Avatar
    TextNow .

    Hello,

    I am very sorry to hear about your device! I have gone ahead and sent some information to the email we have on file.

    I'm looking forward to further assisting you.

  • Avatar
    John Ellis

    My device is lost. Please help locate or lock and erase ASAP ty

  • Avatar
    TextNow .

    Hello John,

    In order to best assist you with this I have gone ahead and sent you an email to the one we have on file.

    Looking forward to resolving this for you.

  • Avatar
    Christia Colón

    Quiero cambiar mi equipo automáticamente cuando hago la compra el otro se desactiva? O cuando llegue y yo lo active ahí entonces se desactiva el otro equipo?

  • Avatar
    Chantelle Smith

    Hello Kevin we had talked before on the phone and I was wondering when will I get the information about the phone I had ordered the other day.

  • Avatar
    TextNow .

    Hello Chantelle,

    Thanks for following up with us.

    Your order will generate a UPS tracking number as soon as it processes through the first UPS checkpoint and will be sent to the email we have on file.

    Thanks for your continued patience!

  • Avatar
    Bobbie Estrada

    Recently purchased a new phone from you guys and it shuts itself down for days at a time. I ha e tried to purchase another phone but it keeps saying I just bought a phone and I need to contact customer care but does not provide a way to do so online. I realize it May cost a little more than the sale price and that is fine. I just need a reliable phone. What do I need to do?

  • Avatar
    TextNow .

    Hello Bobbie:

    Thanks for reaching out to TextNow Wireless support. In order to best assist you I have gone ahead and sent you an email to the one we have on file.

    Looking forward to further assisting you!

  • Avatar
    Kevin TextNow Support

    @ Christia:

    ¡Hola!

    Esa es una gran pregunta. Cuando usted pide el dispositivo el teléfono más viejo todavía estará activa hasta que se acceda a su nuevo teléfono. Cuando el nuevo esta conectado el viejo se desactivará .

    Así que si usted quiere ser capaz de utilizar su teléfono antiguo mientras espera a que el nuevo llega usted será capaz de usarlo todavía .

    Déjeme saber si usted tiene más preguntas!

    Edited by Kevin TextNow Support
  • Avatar
    Joe Bobalips

    I need to switch phones my old one broke

  • Avatar
    Kevin TextNow Support

    Hi, Joe:

    Thanks for contacting TextNow support!

    My colleague just sent you an email to get your MEID number from you so we can swap your phone. Just reply to that email with the MEID and the ICID and we will get it switched and send you some activation instructions.

  • Avatar
    Joe Bobalips

    I need to switch phones my old one broke

  • Avatar
    Kirat M

    @Joe - Thanks for contacting TextNow Support! I have sent you an e-mail, please respond with your device information and I will make the swap on our end here. Looking forward to your response!

  • Avatar
    Charles GARRETT

    Need my account logged off all devices.

  • Avatar
    Kevin TextNow Support

    Hi, Charles! I've logged you out of your open sessions now. Let me know if I can be of any other assistance!

  • Avatar
    Angelica Moreno

    How do I get a replacement? It has a one year warranty. My phone is starting to act up.

  • Avatar
    Cynthia Kiefner Bryan

    My phone was stolen. I want to know if I can track it it's on I am currently using the app on another phone but only through wifi

  • Avatar
    Cynthia Kiefner Bryan

    My phone was stolen. I want to know if I can track it it's on I am currently using the app on another phone but only through wifi

  • Avatar
    Charles Yager

    I rarely use my email so i dont remember to check it. Today, Monday, is the one day i have off work every week. It would be great if a living human being would call me anytime after 9:00 A.M.today. i need a phone for work so i would love to resolve the issue of getting another phone as soon as possible. Thank you, Chuck Y.

  • Avatar
    Kevin TextNow Support

    Hey, Charles:

    Thanks for the update! I'll have one of my agents reach out to you today. You can also use the chat window on this page to speak to one of our chat agents if you prefer.

    We look forward to speaking with you!

  • Avatar
    Marcus Kilpatrick

    My phone was stolen on delivery I need a replacement phone.

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    Valeria TextNow Support

    Hey Marcus!

    We're terribly sorry to hear about this. I have replied back to your email, so please make sure to follow up there!

  • Avatar
    samantha newsom

    I made this account because I was locked out of another account (phone was stolen, and and believe they changed my info) I use the number for it as my way of getting into all my social media and email. How can I fix this?

  • Avatar
    Kristopher TextNow Support

    Hey Samantha,
    Sorry to hear your phone was stolen! I might be able to help out. I've sent you a private email to the address with have on file. Please respond back to me there!

  • Avatar
    StolenPhone Thief

    I have called twice and been placed on hold for 15 minutes each time. My phone has been stolen, and I can see the messages where it is being used over the data limit. I need service to stop, now.