Lost/Stolen Device

We’re sorry to hear your device is missing!

Please contact TextNow Support and we can mark your device as being lost or stolen, to prevent others from activating your device.

You can reach us by email at orders@textnow.com, or by speaking with one of our chat agents on this (or any other) Support page. Our chat agents are available during regular Support hours: Monday to Friday 9am-10pm, and Saturday and Sunday 9am-5pm, Eastern Standard Time. 

If you are interested in getting a replacement instead, you can purchase another device by logging into your account at www.textnow.com and clicking on the Phones & Plans page. During the check-out process, there will be an option to replace your device.

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Comments

  • Avatar
    Missy Hamness

    I want a new fone. Lg Volt sux!!!!
    I also want my service fixed now!!!!

  • Avatar
    TextNow .

    Hello Pixie,

    Thanks for reaching out to TextNow wireless support. I am sincerely sorry to hear about the service. In order to best assist you I have gone ahead and sent you an email to the one we have on file.

    Looking forward to assisting you.

  • Avatar
    Kendra Porter

    I just purchased a Moto E phone this week but not happy with it.Still having sound and mic issues. Can I send it back and purchase another phone? I tried purchasing the Sharp phone but it wouldnt let me without getting a new number

  • Avatar
    TextNow .

    Hello Kendra,

    Very sorry to hear about your experience with the device! Please contact TextNow Support at the number you see below, and our agents will help resolve the issue for you.

    We look forward to hearing from you.

  • Avatar
    L Lynch

    My phone is lost!

  • Avatar
    TextNow .

    Hello,

    I am very sorry to hear about your device! I have gone ahead and sent some information to the email we have on file.

    I'm looking forward to further assisting you.

  • Avatar
    John Ellis

    My device is lost. Please help locate or lock and erase ASAP ty

  • Avatar
    TextNow .

    Hello John,

    In order to best assist you with this I have gone ahead and sent you an email to the one we have on file.

    Looking forward to resolving this for you.

  • Avatar
    Christia Colón

    Quiero cambiar mi equipo automáticamente cuando hago la compra el otro se desactiva? O cuando llegue y yo lo active ahí entonces se desactiva el otro equipo?

  • Avatar
    Chantelle Smith

    Hello Kevin we had talked before on the phone and I was wondering when will I get the information about the phone I had ordered the other day.

  • Avatar
    TextNow .

    Hello Chantelle,

    Thanks for following up with us.

    Your order will generate a UPS tracking number as soon as it processes through the first UPS checkpoint and will be sent to the email we have on file.

    Thanks for your continued patience!

  • Avatar
    Bobbie Estrada

    Recently purchased a new phone from you guys and it shuts itself down for days at a time. I ha e tried to purchase another phone but it keeps saying I just bought a phone and I need to contact customer care but does not provide a way to do so online. I realize it May cost a little more than the sale price and that is fine. I just need a reliable phone. What do I need to do?

  • Avatar
    TextNow .

    Hello Bobbie:

    Thanks for reaching out to TextNow Wireless support. In order to best assist you I have gone ahead and sent you an email to the one we have on file.

    Looking forward to further assisting you!

  • Avatar
    Kevin TextNow Support

    @ Christia:

    ¡Hola!

    Esa es una gran pregunta. Cuando usted pide el dispositivo el teléfono más viejo todavía estará activa hasta que se acceda a su nuevo teléfono. Cuando el nuevo esta conectado el viejo se desactivará .

    Así que si usted quiere ser capaz de utilizar su teléfono antiguo mientras espera a que el nuevo llega usted será capaz de usarlo todavía .

    Déjeme saber si usted tiene más preguntas!

    Edited by Kevin TextNow Support
  • Avatar
    Amberlyn Schollhammer

    Hi my phone was either lost or stolen and i should be getting a replacement used Boost mobile phone by this coming tuesday...what do i do? Thanks for your help!

  • Avatar
    Kevin TextNow Support

    HI, Amberlyn:

    Thanks for letting us know, and I'm sorry to hear about your misplaced phone! When you get the Boost phone, drop me an email at orders@textnow.com with the MEID and ICCID number of your new phone, and we can swap the service. On an Android device, you can find the MEID and ICCID number under your main Settings app > About Phone > Status.

  • Avatar
    Joe Bobalips

    I need to switch phones my old one broke

  • Avatar
    Kevin TextNow Support

    Hi, Joe:

    Thanks for contacting TextNow support!

    My colleague just sent you an email to get your MEID number from you so we can swap your phone. Just reply to that email with the MEID and the ICID and we will get it switched and send you some activation instructions.

  • Avatar
    Joe Bobalips

    I need to switch phones my old one broke

  • Avatar
    Kirat M

    @Joe - Thanks for contacting TextNow Support! I have sent you an e-mail, please respond with your device information and I will make the swap on our end here. Looking forward to your response!

  • Avatar
    Charles GARRETT

    Need my account logged off all devices.

  • Avatar
    Kevin TextNow Support

    Hi, Charles! I've logged you out of your open sessions now. Let me know if I can be of any other assistance!

  • Avatar
    Angelica Moreno

    How do I get a replacement? It has a one year warranty. My phone is starting to act up.

  • Avatar
    Cynthia Kiefner Bryan

    My phone was stolen. I want to know if I can track it it's on I am currently using the app on another phone but only through wifi

  • Avatar
    Cynthia Kiefner Bryan

    My phone was stolen. I want to know if I can track it it's on I am currently using the app on another phone but only through wifi

  • Avatar
    Valeria TextNow Support

    Hi Cynthia!

    I'm sorry to hear about your device, however, we do not have a tracking feature with our app. If you are signed into your Google account on your device, you should be able to track it right on google.com .

    Whatever the case may be, I would encourage you to contact us at orders@textnow.com or hop on with one of our chat agents so we may help you with securing your account!

  • Avatar
    Valeria TextNow Support

    Hi Angelica!

    I'm sorry to hear you're experiencing device issues. We would love to be able to look into this in detail for you. Please be sure to contact us either over chat or with one of our live support agents!

    We look forward to hearing from you.

  • Avatar
    Charles Yager

    The screen has a hairline crack from top to bottom. Ive onle had the phone a few.weeks. i tried to purchase another phone, but it won't let me til i contact support. Please help, have had a few issues getting set up already. Charles Y.

  • Avatar
    Erin TextNow Support

    Hi Charles,
    Thanks for informing us of this issue that you're having with your phone! If you would like to get a replacement device you can speak to a live agent through our chat portal on this page, or send me an email to orders@textnow.com and we can let you know what your options are.

    Speak to you soon!

  • Avatar
    Charles Yager

    I rarely use my email so i dont remember to check it. Today, Monday, is the one day i have off work every week. It would be great if a living human being would call me anytime after 9:00 A.M.today. i need a phone for work so i would love to resolve the issue of getting another phone as soon as possible. Thank you, Chuck Y.