Lost/Stolen Device

I want a new fone. Lg Volt sux!!!!
I also want my service fixed now!!!!

Hello Pixie,

Thanks for reaching out to TextNow wireless support. I am sincerely sorry to hear about the service. In order to best assist you I have gone ahead and sent you an email to the one we have on file.

Looking forward to assisting you.

I just purchased a Moto E phone this week but not happy with it.Still having sound and mic issues. Can I send it back and purchase another phone? I tried purchasing the Sharp phone but it wouldnt let me without getting a new number

Hello Kendra,

Very sorry to hear about your experience with the device! Please contact TextNow Support at the number you see below, and our agents will help resolve the issue for you.

We look forward to hearing from you.

My phone is lost!

Hello,

I am very sorry to hear about your device! I have gone ahead and sent some information to the email we have on file.

I'm looking forward to further assisting you.

My device is lost. Please help locate or lock and erase ASAP ty

Hello John,

In order to best assist you with this I have gone ahead and sent you an email to the one we have on file.

Looking forward to resolving this for you.

Quiero cambiar mi equipo automáticamente cuando hago la compra el otro se desactiva? O cuando llegue y yo lo active ahí entonces se desactiva el otro equipo?

Hello Kevin we had talked before on the phone and I was wondering when will I get the information about the phone I had ordered the other day.

Hello Chantelle,

Thanks for following up with us.

Your order will generate a UPS tracking number as soon as it processes through the first UPS checkpoint and will be sent to the email we have on file.

Thanks for your continued patience!

Recently purchased a new phone from you guys and it shuts itself down for days at a time. I ha e tried to purchase another phone but it keeps saying I just bought a phone and I need to contact customer care but does not provide a way to do so online. I realize it May cost a little more than the sale price and that is fine. I just need a reliable phone. What do I need to do?

Hello Bobbie:

Thanks for reaching out to TextNow Wireless support. In order to best assist you I have gone ahead and sent you an email to the one we have on file.

Looking forward to further assisting you!

@ Christia:

¡Hola!

Esa es una gran pregunta. Cuando usted pide el dispositivo el teléfono más viejo todavía estará activa hasta que se acceda a su nuevo teléfono. Cuando el nuevo esta conectado el viejo se desactivará .

Así que si usted quiere ser capaz de utilizar su teléfono antiguo mientras espera a que el nuevo llega usted será capaz de usarlo todavía .

Déjeme saber si usted tiene más preguntas!

I need to switch phones my old one broke

Hi, Joe:

Thanks for contacting TextNow support!

My colleague just sent you an email to get your MEID number from you so we can swap your phone. Just reply to that email with the MEID and the ICID and we will get it switched and send you some activation instructions.

I need to switch phones my old one broke

How do I get a replacement? It has a one year warranty. My phone is starting to act up.

My phone was stolen. I want to know if I can track it it's on I am currently using the app on another phone but only through wifi

I rarely use my email so i dont remember to check it. Today, Monday, is the one day i have off work every week. It would be great if a living human being would call me anytime after 9:00 A.M.today. i need a phone for work so i would love to resolve the issue of getting another phone as soon as possible. Thank you, Chuck Y.

Hey, Charles:

Thanks for the update! I'll have one of my agents reach out to you today. You can also use the chat window on this page to speak to one of our chat agents if you prefer.

We look forward to speaking with you!

My phone was stolen on delivery I need a replacement phone.

Hey Marcus!

We're terribly sorry to hear about this. I have replied back to your email, so please make sure to follow up there!

I made this account because I was locked out of another account (phone was stolen, and and believe they changed my info) I use the number for it as my way of getting into all my social media and email. How can I fix this?

Hey Samantha,
Sorry to hear your phone was stolen! I might be able to help out. I've sent you a private email to the address with have on file. Please respond back to me there!

Please log me out of other places

Hey Storm, I'm sorry to hear of your device issues!

If you'd like to upgrade to a new one, you can simply place the order through the website at the listed online sales price! Otherwise, we can certainly look into some troubleshooting efforts for this, if you could please speak with one of our live chat representatives :)

Hi San Juanita,

if there is not physical damage to the device it will be covered under your manufacturer's warranty for 12 months. However, we will need to do some troubleshooting with you to decide if the issue can be resolved without a replacement device. If you would like to do that troubleshooting, you can reach out to one of our chat agents, who can be found in the bottom right corner of this page!

My name is Tiffany Jordan I was trying to find out what I have to do to get a replacement phone. Someone stole my Moto E. My email is mslhibbler4life @

Hi John - For this I recommend reaching out to our Live Chat between 10am-5:30pm EST They can assist you further with locating the phone, and a refund if need be.