Gift Card Frequently Asked Questions

TextNow is pleased to announce our new Gift Cards, just in time for the holiday season! You'll be able to use our gift cards to add money to your cash balance or international long distance credits. 

How much do the cards cost?
Our gift cards are available in a variety of denominations: $25, $50, and $100. 
 
How do I use the gift card?
You enter the PIN code on the card here online on your My Account page, or through your TextNow app under your My Account section. 
 
What can I buy with these cards?
Our gift cards can be used towards payments of your TextNow Phone plan for currently active phone plan customers. If you have a plan with us, you can also use the gift cards to add money to your international long distance credits for calls outside the US or Canada!
 
Where can I get them? 
 
Do I receive a physical card?
The gift cards are virtual eGift cards. We'll email you the eGift card, suitable for printing. 
 
Do they expire?
Nope! You can enter the PIN at any time to add money to your TextNow cash balance. 
 
Any activation fees or other hidden fees?
Nope! You pay the face value of the card - there are no activation or other hidden fees!
 
Can I check my account balance?
You can check your TextNow cash balance online on your My Account page at www.textnow.com. 
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Comments

  • Avatar
    Harry Wilbur

    I have a tango card I was hoping to get a phone and set up a month plan

  • Avatar
    Valeria TextNow Support

    Hi Harry!

    I do not believe that we support Tango cards at this point in time, although it is certainly something that I can pass along to our business development team to look into!

    If you still wish to start service with us, please don't hesitate to do so on textnow.com/wireless with a valid Visa, Mastercard, or Amex card.

    Please let us know if you have any more questions :)

  • Avatar
    Harry Wilbur

    Well dang I have to to figure it out I really do want to get service with you I have to see if I can get a prepaid card

  • Avatar
    Tawny TextNow Support

    Hi Harry,

    You can purchase prepaid credit cards that are sold at major retailers (ie. Walmart, CVS, Walgreens). If you have any questions to start your service, please let us know!

  • Avatar
    Jamshed Janfeshan

    Can I buy a phone from the balance on my account? A device and plan?

  • Avatar
    Valeria TextNow Support

    Hi Jamshed!

    Thanks for the excellent question, however, I'm afraid that Account Balance credits may only be used toward monthly plan payments and International Long Distance credits.

    You would have to purchase a phone with a valid credit card through our website. Please let us know if you have any further questions, and/or concerns!

  • Avatar
    David Gregory

    Can I pay for a textnow phone with a visa gift card and pay for the subscription with another card? I already pay on a card and want to buy a phone on a Visa Gift Card

  • Avatar
    Valeria TextNow Support

    Hi David,

    That's a great question! You can certainly log into your account and complete an upgrade order through textnow.com/wireless with a gift card. Simply contact us after the purchase has been made to switch your default billing card back to the current one!

  • Avatar
    Jamshed Janfeshan

    I'm having all of difficulty as a customer having my service back on. I got 13.99 plan that got cut off because of my cellular device collecting data. I been asking repeatedly that my text and calling be on. So far failed in several attempts. So I went on my account I upgraded to 20 dollar plan with 500 mg data. It's still not on. The service agents won't do anything about it. My account balance are showing different amounts. Clearly there is no fair usage policy if the whole text and calling gets cut off as well. You guys need to manage a better way of doing this. Make the app limit data. My android OS takes all the data which I can't set a limit to. I emailed the service agents. have them fix this matter. I'm missing appointments, doctor's visits because of me not being able to make a call.

  • Avatar
    Erin TextNow Support

    Hi Jamshed,

    I have reviewed your account and understand what it is you're confused about. In order to keep your information private, I will send you an email to explain my findings and if you have any other questions feel free to reply to me there!

  • Avatar
    Amber Norris

    Can I buy a gift card and let another Text Now account holder use my gift card for their account?

  • Avatar
    Kristopher TextNow Support

    Hey Amber,

    Thanks for your question.

    Our gift cards are virtual eGift cards that are sent out via email and can be used for any TextNow account. If you'd like to share a gift card with another user you can simply forward the email on to them or print it out. Once they've received the gift card they'll be able to apply the PIN code to their account balance, which can be located within the "My Account" page of the TextNow application.

    I hope that helps! Please don't hesitate to reach out if you have any other questions or concerns.

    Edited by Kristopher TextNow Support
  • Avatar
    Rico Chan

    Mc"vs

  • Avatar
    Valeria TextNow Support

    Hi Rico,

    I'm sorry, but I'm afraid you will have to clarify your inquiry for me. Would you please be able to contact us at orders@textnow.com for further assistance?

    Thanks in advance!

  • Avatar
    Robin Lynn

    Can I get any phone number ported

  • Avatar
    Zach TextNow Support

    Hey Robin,

    I've sent you an email regarding your porting inquiry.

    Most phone numbers can be ported, although, it depends on the previous carrier and whether or not they support porting.

    We can port a number into TextNow if you have a paid account with us.

    Can you please reply to the email with the phone number you are looking to port and we can gladly look into this for you.

  • Avatar
    null null

    Why do i have to pay for two months with a visa gift card

  • Avatar
    Valeria TextNow Support

    Hey there! We've had to employ these rules due to security with pre-paid cards, however, we still have the same 30-day money-back guarantee, so if you are unhappy, you can still return the device for a full refund within your first month!

  • Avatar
    null null

    Why is there security problems it's not visa and your saying your own gift cards can't be secured by your own company i say that's a load of c**p

  • Avatar
    Erin TextNow Support

    Hi there,

    You mentioned that you're using a Visa Gift card, not a TextNow gift card. Those Visa gift cards are like pre-paid cards and are subject to the same security protocol as any external party's pre-paid card.

  • Avatar
    null null

    So i can use your card and only pay one month?Also you should tighten your security I've dealt with other companies and they've never had security issues with visa

  • Avatar
    Erin TextNow Support

    If you are using a TextNow gift card for a monthly bill payment you can pay one month at a time, but please note that if you are purchasing a TextNow device you will not be able to order that with your TextNow gift card, so you would need to order your phone and first month of service on your own debit or credit card first and the gift card can be used towards future monthly payments.

    The only exception for that is if you're bringing your own phone and activating that with TextNow. In that case you'd be able to start paying with the gift card right away since you're only paying for the service without a new phone. If you have any other questions about using a TextNow gift card or a prepaid Visa card please email further inquiries to orders@textnow.com.