SIM Card Video Tutorials

Video Tutorials For Android Video Tutorials for iOS
How To Use TextNow For Android
How To Use TextNow For iOS
Activate TextNow On Android CDMA
Activate TextNow On iOS CDMA
Activate TextNow On Android GSM
Activate TextNow On iOS GSM
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Comments

  • Avatar
    Kandies Gardner

    I keep getting the screen "Network unlock unsuccessful" what should I do.

  • Avatar
    Kristopher TextNow Support

    Hey Kandies,

    Thanks for letting us know. It seems like it may be an issue with the device still being locked to the old provider, but it's hard to say just from that error code.

    I've sent off an email to the address we have on file, I'd like to get a bit more information as we investigate this a bit further for you. Please respond back to me there!

  • Avatar
    Ieshia Wright

    I bought a text now SIM card and singing up for it I forgot to put in my MEID and submitted my order. And now I received my SIM card and I'm trying to activate it and it's saying I need my MEID and when I put it in it's saying it's invalid I need help.

  • Avatar
    Kristopher TextNow Support

    Hey Ieshia,

    Thanks for getting in touch. I just spoke with you over the phone regarding your Sim card issue. I'm glad we got things up and running :)

    Please don't hesitate to reach out if you have any other questions or concerns.

  • Avatar
    Jeffrey Bradley

    Wats the customer service number I have been Verizon phone IMEI number

  • Avatar
    Jeffrey Bradley

    If I purchase a SIM card can I use my phone without WiFi on a text now plan

  • Avatar
    Tawny, TextNow Support

    Hi Jeffery,

    By purchasing a sim card from us, you will be activated on our network. We can definitely help you out to see if your Verizon phone is eligible to use on our network. Please contact our chat agent by clicking onto our chat portal on the bottom right hand of your screen. If you have other inquiries/concerns, please don't hesitate to email us at orders@textnow.com.

    Hope that helped! :)

  • Avatar
    Andrew Philemonof

    I cant get data keeps saying insert sim card I did I cant get into mobile to add apn number

  • Avatar
    Tawny, TextNow Support

    Hi Andrew,

    I'm sorry to hear the issue you're having. Make sure you're inserting your sim card with the gold pin facing down. If it helps, here is a helpful link to our video tutorials on sim activation: https://supportwireless.textnow.com/hc/en-us/articles/216440363-Video-Tutorials

    If you need further assistance, please contact us via chat (found bottom right of the screen).

  • Avatar
    Alvie Jones

    I have an iPhone and these android videos are great and all but not really helping me.

  • Avatar
    Alvie Jones

    I passed up the thing that had the settings on it how do I get it back?

  • Avatar
    Kristopher TextNow Support

    Hey Alvie,

    Thanks for the question. You can watch the video for activating your iPhone here and please don't hesitate to reach out if you continue to have trouble.

    Edited by Kristopher TextNow Support
  • Avatar
    Taylor Pickens

    😣😟😦👎👎 I've received my SIM card in the mail downloaded the app signed I've completed the steps necessary and clicked on the I've completed these steps button and it says hold on while we connect your sim card to our Network and it keeps saying SIM card activation failed I've done everything interred the APN in settings and restarted my phone I'm about to throw it halfway across the room please help

  • Avatar
    Valeria TextNow Support

    Good morning!

    I can understand how frustrating this could be. In order to determine the reason for the activation failure, I've gone ahead and responded to your email, so we may delve into more details there!

    Thanks in advance for your continued patience :)

  • Avatar
    Leo Halliwell Ofarre

    How do I know the SIM card will fit on my phone??

  • Avatar
    Taylor TextNow Support

    Hi Leo,

    All of our SIM cards come with 3 sizes (SIM, micro SIM and nano SIM) that you can control when removing the card from the packaging.

  • Avatar
    Vickie Tinsley

    My device won't let me activate simcard

  • Avatar
    Matthew TextNow Support

    Hi Vickie!

    We have emailed you today to begin helping you out. Have a peek into your inbox and reply back to the email, then we can get you all fixed up. :)

  • Avatar
    Jason Cruz

    When i insert my SIM card, it says (May take a while to activate) then about 1 minutes later, on the top left corner of my phone it then says (No Service) Really need help right now...

  • Avatar
    Valeria TextNow Support

    Hey Jason, I've responded to your email for a more detailed conversation to be continued there.

    Hope to hear from you soon :)

  • Avatar
    Philly Blunt

    I have Android after inputting ##72786# and resetting cellular data my phone reboots and dose auto activation after that it upgrade the prl then restart again. But I don't have mobile data when it's done only working on WiFi I have turned data off and on to no avail tried switching from lte to 3g still nothing please help I have signed up for the best package available really want it to work

  • Avatar
    Philly Blunt

    It have updated and fixed problem thanks for the help

  • Avatar
    Erin TextNow Support

    Hi Philly,

    Glad to hear the issue has been resolved :) In the future, I would recommend reaching out to one of our live chat agents for assistance in real time!

  • Avatar
    Crystal Smith

    I have a Samsung galaxy s7. I ordered a SIM card and after I ordered it i was told to put in dialer code ##72786#. I did and it tells me it will factory restart my phone. Will I lose anything I have on my phone. And should I do it now or wait for my SIM card to get to me? Thanks

  • Avatar
    Erin TextNow Support

    Hi Crystal,

    The ##72786# dialer code is not a factory reset, it will just reset your modem to get connected to the data network. So no, nothing on your device will be deleted when that reset is completed. It does look like the device you're using is already active on your account, so you can try that reset now. If it does not work you may need to wait until you have the correct sim card to complete the activation.

    I don't see any sim card orders on your account, so please note that if you did order a sim card through another account you will have to contact us when you receive the new sim so we can make sure it's active on your account for you! You can contact us through chat for assistance with that :)

  • Avatar
    Brandy Dix

    I have tried EVERYTHING and i still cant activate my sim card.
    I have a sprint galaxy note 4 phone i managed to get to get to use on straight talk for two months. That was a nightmare. So, i hate straigjt talk and dont want yo pay them 60 bucks a month. I decided to try you guys. I have the sim in and for some reason the card wont activate. I think it may be bc straight talk carrier locked me. In my sertings my old straight talk number is in the status section and ive done several prl updates and profile updates and i cant get my text now sim to activate. Please help. Ive found where to put a msl code, but do i need it? Straight talk has no right to lock anything, i bought this phone from someone, its not a straight talk phone, i do not have service with them anymore, havdnt for over a month now.
    Right after i choose my plan and my credit card info is in, i hit ok, it says there's been an error, pls csll customer service.

  • Avatar
    Erin TextNow Support

    Hi Brandy,

    We can definitely work with you to find out why you're having trouble but we will need to verify your device information to help you further. Can you please reach out to us through our chat support in the bottom right corner of this page, so we can get your phone's IMEI number and the Straight Talk number you're seeing in your settings? Thanks, we hope to hear from you soon!

  • Avatar
    Jacki Peacock

    whenever I get to the screen it asks me for a code I can't find anywhere please help

  • Avatar
    Erin TextNow Support

    Hi Jacki,

    I will need to know exactly what code it is you're being asked for. Please follow up with me at community@textnow.com or reach out to out live chat support where we will be available later into the evening tonight for assistance :)