What's an SCRTN?
An SCRTN (which stands for Special Code To Reset the Network) is a technical term used by the mobile industry. Basically, an SCRTN will reset your phone's connection to the carrier network, which is why an SCRTN is sometimes referred to as a "carrier wipe".
Does an SCRTN wipe all my information from the phone?
It does not. It only resets your connection to your mobile network. To completely wipe all the information from a phone, you would perform a factory data reset, which you can usually find in your phone's main Settings app under Backup & Reset > Factory Data Reset.
How do I do an SCRTN?
For most mobile devices, you enter a code on your built-in dialer (as opposed to your TextNow dialer) on the dialer numberpad. The phone will reboot a couple of times as it resets your network connection and information. These codes will be slightly different depending on your TextNow device:
|TextNow Phone Model||Code|
|Nexus 5, Nexus 6, Google Pixel, Moto G5||#*#*72786#*#*|
|All other Android models||##72786#|
If you have a phone you brought over to TextNow that isn't one of the models we sell, check your phone's manual for information on the SCRTN code for your particular device.
Help! The SCRTN code isn't working!
Not to worry! You can perform a manual SCRTN by updating the PRL and profile on your Android TextNow device:
- Open your main Settings app.
- Scroll down to System Update and tap on it.
- Tap on Update Profile. Your phone may reboot after this step.
- After the Profile update completes, tap Update PRL.
- Open your Settings app.
- Tap on General.
- Tap on Reset.
- Tap on Reset Network Settings.
That's it! You can test to see if your connection to the mobile network is working by turning off your wifi connection in the main Settings app - if you see an icon that says 3G or 4G at the top of your phone screen, and you can connect to TextNow or any other internet app, it's working!
Help! I'm still not getting a network signal after the SCRTN!
If that's the case, you can check out additional troubleshooting steps on our Data Connectivity article here. You can also contact the Support team at email@example.com, or speak to one of our chat agents here on our Support site during regular chat hours (Monday to Friday 9am-9pm, Saturday to Sunday 9am-4pm).