How To Reset The Network Connection (SCRTN)

What's an SCRTN?

An SCRTN (which stands for Special Code To Reset the Network) is a technical term used by the mobile industry. Basically, an SCRTN will reset your phone's connection to the carrier network, which is why an SCRTN is sometimes referred to as a "carrier wipe".

Does an SCRTN wipe all my information from the phone?

It does not. It only resets your connection to your mobile network. To completely wipe all the information from a phone, you would perform a factory data reset, which you can usually find in your phone's main Settings app under Backup & Reset > Factory Data Reset

How do I do an SCRTN? 

For most mobile devices, you enter a code on your built-in dialer (as opposed to your TextNow dialer) on the dialer numberpad. The phone will reboot a couple of times as it resets your network connection and information. These codes will be slightly different depending on your TextNow device:

TextNow Phone Model Code
Nexus 5 #*#*72786#*#*
Moto G4 *#*#72786#*#*
All other Android models ##72786#
iPhones ##873283#

 

If you have a phone you brought over to TextNow that isn't one of the models we sell, check your phone's manual for information on the SCRTN code for your particular device. 

Help! The SCRTN code isn't working!

Not to worry! You can perform a manual SCRTN by updating the PRL and profile on your Android TextNow device:

  1. Open your main Settings app.
  2. Scroll down to System Update and tap on it.
  3. Tap on Update Profile. Your phone may reboot after this step.
  4. After the Profile update completes, tap Update PRL

For iPhones:

  1. Open your Settings app.
  2. Tap on General.
  3. Tap on Reset.
  4. Tap on Reset Network Settings

That's it! You can test to see if your connection to the mobile network is working by turning off your wifi connection in the main Settings app - if you see an icon that says 3G or 4G at the top of your phone screen, and you can connect to TextNow or any other internet app, it's working!

Help! I'm still not getting a network signal after the SCRTN!

If that's the case, you can check out additional troubleshooting steps on our Data Connectivity article here. You can also contact the Support team at orders@textnow.com, or speak to one of our chat agents here on our Support site during regular chat hours (Monday to Friday 9am-9pm, Saturday to Sunday 9am-4pm). 

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments

  • Avatar
    Sharon Bishop Sugai

    Android is only showing
    sprint sign and beeps shuts off and repeat its self.

  • Avatar
    Sharon Bishop Sugai

    model code ##72786# LG G3 Vigor

  • Avatar
    Valeria TextNow Support

    Hi Sharon,

    Thanks for contacting TextNow Support!

    It does not look as though you activated this phone with a monthly subscription through our website, so I have sent you an email follow up to go over your options with you in more detail :)

  • Avatar
    Sharon Chieko Bishop

    If Sprint locked the phone. and it goes on with yellow and
    sprint Logo and it spins . beeps and goes off and comes on. Can I get it still going. activated it? How much is it going to cost to activate it again.?

  • Avatar
    Taylor TextNow Support

    Hi Sharon,

    Thanks for the question!

    We can only activate unlocked phones, so if Sprint has locked the phone please contact them to find out your options to unlock it. If you can't get it unlocked, feel free to look at TextNow's phones for sale at www.textnow.com/wireless! :)

  • Avatar
    Sergio Marquez

    Ok not sure if this is the correct forum for this question but I got my son an LG VOLT threw text now for Christmas. First few days worked great. Now the 29th already it is not allowing him to send text messages unless he has Wi-Fi. The plan that I got said unlimited talk and text. He can make calls no problem but texts always say "message failed" with an "!" Next to it. Can you please help with this issue before he goes back to school. The whole reason I got him this phone is for school.

  • Avatar
    Valeria TextNow Support

    Hi Sergio,

    Thanks for contacting TextNow Support, and I'm sorry to hear about your connection issues! Have you checked that his Mobile Data is turned on under settings? If that does not seem to be the issue, please speak with one of our live chat agents to assist you further :)

  • Avatar
    Josh Conner

    TextNow phone won't connect to network

  • Avatar
    Valeria TextNow Support

    Hi Josh!

    I'm sorry to hear about your connection issues. I can see that you have been able to speak to one of our representatives, and try some device testing.

    If you are still experiencing any issues, please feel free to reach out to us once more for further testing!

  • Avatar
    Katarria Moyer

    My phone want make calls on get on internet

  • Avatar
    Erin TextNow Support

    Hi Katarria,

    I have taken a look at your account and would like to discuss the issues you're having in more detail so I have gone ahead and sent you an email. Please reply to me there so we can get this issue resolved for you as soon as possible!

  • Avatar
    b j

    Moto G ##72786# Works *#*#72786#*#* does not work

  • Avatar
    Valeria TextNow Support

    Hi there!

    I'm glad to hear that the original SCRTN worked for you! Please be advised that the secondary code is for the Moto G4 model specifically. All other Motorola models still adhere by the ##72786# code.

    Let us know if you have any more questions, and/or concerns :)

  • Avatar
    Abby Booth

    I have a unlocked galaxy s 5 originally from tmobile. I've been using it with family mobile because I tried to use it with my text now sim and it won't read the sim. What should I do

  • Avatar
    Valeria TextNow Support

    Hi Abby!

    It looks like you may have tried to use your CDMA TextNow sim card in your GSM device, which unfortunately would not yield favourable results.

    You are certainly welcome to order one of our GSM sim cards instead here and contact us to assist you with the activation once you receive it :)

    Edited by Valeria TextNow Support
  • Avatar
    Berni3 Brown

    I cant get my sim actived it wont let do nothing i brought a sim form yall and its no doing nothing

  • Avatar
    Kristopher TextNow Support

    Hey Bernie,

    Thanks for getting in touch. Please click here for a full walkthrough on activating your TextNow device!

    Edited by Kristopher TextNow Support
  • Avatar
    null null

    I also have a galaxy s5 that was originally on t-mobile but was unlocked for use with any GSM provider, I purchased the card and did the walk through yet can't make calls, am I supposed to use the app to make calls or the standard phone app on the phone? Or is the network not connected, I tried all the troubleshooting listed on the website.

  • Avatar
    Matthew TextNow Support

    Hi,

    For BYOSD you will have to use the TextNow app to make calls. If you are still having trouble connecting to the network please go to www.textnow.com/support and click on the livechat box to speak with an agent and they will be happy to help you.

  • Avatar
    Jaron Gregory

    So, I ordered a Sim card for my Samsung galaxy s4 mini and it isn't connecting to the network and I have tried about 3-4 times to get it to work.

  • Avatar
    Valeria TextNow Support

    Hey Jaron,

    Sorry to hear about your connection issues! I've gone ahead and replied back to your email to be able to investigate this in more detail. Please feel free to continue the conversation there :)

  • Avatar
    Alvie Jones

    I never got my phone activated, did I loose my free 30days? 3xx-xxx-xxxx

  • Avatar
    Matthew TextNow Support

    HI Alvie,

    I'm sorry to hear your phone did not activate. The free month is still applied to your account so I would contact us to see what we can do to help get that phone activated or find an alternative solution.

    You can speak to an agent with our Chat with us button at the bottom of the page. 

    Edited by Matthew TextNow Support
  • Avatar
    MaKayla Quinn

    I have the LG ls665 and it worked fine until I got out to my gf's hometown about 70 miles from where I live. Cell service dropped completely and I need my phone for work. I just renewed my service last night and it worked fine until we got into town. I keep getting either the empty data bar or one with a ! In it. Please help.

  • Avatar
    Valeria TextNow Support

    Hey MaKayla,

    Everything looks to be normal on our end. My inclination would be that there is either no, or spotty Sprint data service in your current area. You can check it out here -simply click on the "data" tab to ensure you're looking at the right map.

    Another trick would be trying this:

    1. Open up the Settings of your phone
    2. Tap on “More..”- Mobile Networks- Network mode- please change to CDMA (only)
    3. Restart the phone, if it does not do so automatically

    Please let us know if you have any more questions, and/or concerns!

    Edited by Valeria TextNow Support
  • Avatar
    Baby Baby

    My phone will not let me make calls unless I am on WiFi this is unacceptable I am considering sending the Sim card back && getting a refund

  • Avatar
    Tawny, TextNow Support

    Hey Baby Baby,

    I'm sorry to hear about the issues you're having!

    Please head on over to our chat portal (bottom right hand of the screen) to allow our agents to assist you on your activation. We look forward to resolving this for you! :)

  • Avatar
    chris hamm

    So i just reactivated my phone today and now i have no lte i switched to cdma only but its the only way i can get my phone to work and im paying for 4G data i need this fixed or i need a refund

  • Avatar
    Zach TextNow Support

    Hey Chris,

    Sorry to hear about your connection problems! I've gone and replied back to the email we have on file to be able to troubleshoot your device issues. Please feel free to continue the conversation there :)