How To Reset The Network Connection (SCRTN)

What's an SCRTN?

An SCRTN (which stands for Special Code To Reset the Network) is a technical term used by the mobile industry. Basically, an SCRTN will reset your phone's connection to the carrier network, which is why an SCRTN is sometimes referred to as a "carrier wipe".

Does an SCRTN wipe all my information from the phone?

It does not. It only resets your connection to your mobile network. To completely wipe all the information from a phone, you would perform a factory data reset, which you can usually find in your phone's main Settings app under Backup & Reset > Factory Data Reset

How do I do an SCRTN? 

For most mobile devices, you enter a code on your built-in dialer (as opposed to your TextNow dialer) on the dialer numberpad. The phone will reboot a couple of times as it resets your network connection and information. These codes will be slightly different depending on your TextNow device:

TextNow Phone Model Code
Nexus 5, Nexus 6, Moto G5 #*#*72786#*#*
Moto G4, Google Pixel *#*#72786#*#*
All other Android models ##72786#
iPhones ##873283#


If you have a phone you brought over to TextNow that isn't one of the models we sell, check your phone's manual for information on the SCRTN code for your particular device. 

Help! The SCRTN code isn't working!

Not to worry! You can perform a manual SCRTN by updating the PRL and profile on your Android TextNow device:

  1. Open your main Settings app.
  2. Scroll down to System Update and tap on it.
  3. Tap on Update Profile. Your phone may reboot after this step.
  4. After the Profile update completes, tap Update PRL

For iPhones:

  1. Open your Settings app.
  2. Tap on General.
  3. Tap on Reset.
  4. Tap on Reset Network Settings

That's it! You can test to see if your connection to the mobile network is working by turning off your wifi connection in the main Settings app - if you see an icon that says 3G or 4G at the top of your phone screen, and you can connect to TextNow or any other internet app, it's working!

Help! I'm still not getting a network signal after the SCRTN!

If that's the case, you can check out additional troubleshooting steps on our Data Connectivity article here. You can also speak to one of our chat agents here on our Support site during regular chat hours (Eastern):

  • Monday - Sunday, 10am-6pm
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  • Avatar
    Lewis Griffin

    Whats the code for a lgk3??? Im locked out of everything!!

  • Avatar
    Erin TextNow Support

    Hi Lewis,

    If you had set a passcode on your device only you, the person who set the code, would be able to know what it is. If you do not remember the code you will have to factory reset the device to get back into it. However, if this is not the issue you're having please reach out to our live chat support team to clarify what we can help you with.

  • Avatar
    Kari Kline

    My daughter put a lock code on the Alcatel phone and she dont remember it. How do i reset the phone

  • Avatar
    Valeria TextNow Support

    Hi Kari! You can find the instructions for your specific Alcatel device through this website. Let us know if you require any further assistance!

    Edited by Valeria TextNow Support
  • Avatar
    Tamica Jackson

    I paid for phone and sim I have not been able to use my phone. Every time I try to activate my phone It says I have to pay for device again?i want a refund

  • Avatar
    Valeria TextNow Support

    Hey Tamica! The account you're logged into to post here is not your wireless account. I was able to find your wireless account, and it seems that it's simply suspended for violating our 2G Fairuse Policy.

    I've re-enabled it for you, so you should be able to continue to use the service for the rest of the billing cycle.

    Edited by Valeria TextNow Support
  • Avatar

    whats unlock code for s6 active

  • Avatar
    Valeria TextNow Support

    Hey @Adam- if you're referring to a carrier unlock code, unfortunately, we can't help you with that. Only the phone's previous carrier that it's locked to can assist you with that.
    If this is with regards to a different code, please head over to our live chat support (on the bottom right-hand side of this page) for further assistance!

  • Avatar
    William David Quintero

    Trying to do the carrier reset on. Moto e4 but the code provided simply does not want to work. I have a verizon sim id like to use on it

  • Avatar
    Valeria TextNow Support

    Hey William! The SCRTN (*#*#72786#*#*) is only for resetting it with Sprint's service.

    If you're looking to use the phone on another network, we can't guarantee that it will be compatible to be used with them.

  • Avatar
    Casey Jasper

    I upgraded to the ultimate plans & according to your website it should be working immediately and after purchase but my phone hasn’t been working at all or keeps telling me to connect to WiFi but my plan on my account says I have unlimited, help please, tried restarting & doing everything the guide tells me to do still doesn’t work

  • Avatar
    Valeria TextNow Support

    Hey Casey! I can see that you've been using data on your account, so I'm unsure whether you're still experiencing this issue?

    If you are, please head over to our live chat support on between 10am-5:30pm EST for further testing!

  • Avatar
    Jasmine Jones

    I cant use my wireless plan without wifi