Our Policies

At TextNow, our mission statement is to connect the world by creating the most exceptional and affordable wireless phone service. We are proud to be able to bring our affordable service and mobile phones to the public.

This is why we're committed to constantly improving our services, and ensuring they are being used by our customers with the same integrity and values around which TextNow was created. 

We have full documentation on our various policies on our website, including our Privacy Policy and our Terms Of Use. This article will highlight some important parts of those policies with the first priority of protecting our customers. We urge you to look over the full documents in addition to this article.

TextNow reserves the right to terminate any account we feel has been engaging in activity that breaks any applicable laws or company policies.

You must be thirteen (13) years or older to use TextNow. When you sign up for a TextNow account, you are agreeing that you are at least thirteen years old, and we reserve the right to terminate your account if we feel you have misrepresented your age.

What information do you ask for when signing up with TextNow?

When you sign up for TextNow, we ask you to enter a valid email address. We'll ask you to create a unique username for your account, as well as entering your first and last name and birth date. 

You can also choose to sign up through your existing Facebook account, by entering your Facebook email address and Facebook password.

How does TextNow share information?

In the cases of personal or sensitive information being shared between TextNow and other apps or services, TextNow will ask for your consent before sharing anything. In other words, you will have to opt-in for personal or sensitive information to be shared.

TextNow may also share anonymous data and statistics with third-party services or tools to help us improve our services and features.

We will also comply with subpoenas for information from recognized legal authorities, through proper legal channels. We do not reply to requests from individuals asking for subscriber information that would violate the privacy of our customers. 

Does TextNow own the content I write or post?

We do not. You own your own intellectual property, and by posting on TextNow you agree to let us use that intellectual property for transmission over TextNow.

Does TextNow backup all of my content?

You are responsible for creating back-up copies of your content. TextNow is under no obligation to backup your content, including messages, call logs, pictures, or other data. 

What is spamming? Does TextNow allow for spamming?

Spamming is the sending of messages in order to promote a business or solicit money from other TextNow users or message recipients. We do our best on our end to block people who are using TextNow for this or any other nefarious purpose. Periodically, we run checks on our servers to block people who are engaging in activity that potentially could be harmful.

TextNow reserves the right to block accounts we feel are being used for spamming or any other fraudulent activity.

If a person is using TextNow to harass me or for an otherwise bad purpose, what can I do?

There are a number of blocking tools we have in place to block TextNow (and non-TextNow users) from harassing or otherwise unwanted calls and texts. For more information, please see our articles on user harassment and blocking numbers here


 

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