For iOS users, we've discovered that if you have your Do Not Disturb setting turned on, it will block notifications from coming in to any other iPhone you are logged into TextNow on.
If you're on an iPhone and you're having trouble receiving notifications from TextNow, check to make sure your Do Not Disturb setting is off. You can find it in your main Settings menu on your iPhone - tap on Do Not Disturb in the settings, and make sure the green switch is set to off.
If you've logged into TextNow on more than one iOS device, make sure all of them have Do Not Disturb set to off.
My phone won't let me dial out keeps saying call rejected
Hi Carla, looks like your outgoing calls have been restricted due to high volume usage. Your incoming calls and texting would still be available. This should be lifted in a few days.
The sound is gone for texts or calls. This is useless if I can't hear the phone
No sound on text and calls. The app has become useless to me
Hey Heather! Can you please make sure that your notification settings are enabled within the TextNow app settings as well as within your phone's native settings app?
My iPhone is not ringing when someone calls me. It notifies me when I open the app so I need that to be fix somehow
Hey there! If all your notifications settings are enabled in both your iPhone settings, and inside your TextNow app's menu, please head over to our live chat support between 10am-5:30pm EST so we can assist you further.
If I delete the account or canceled services will I still be able to receive email messages from anybody?
Hey Gordya! If you no longer use your account, your number will run the risk of being revoked within a few days, so you would not be receiving any notifications.
Almost 2 months ago I purchased a refurbished 16 GB iPhone from TextNow along with my first months phone bill now I’m onto my second month with billing for the third coming up and my phone has not rang When it was supposed to in over a week. It does however give me a notification after-the-fact which is great Because it shows me that my speakers work. Troubleshot every possible issue that it could be on the device itself in the settings and such couldn’t possibly be And issue on your end please get back to me a soon as possible I would hate to pay for a third month billing for a phone that won’t ring on time thank you for your
If you call a text app number from an att phone and you get a message that says call rejected. What does that mean? Is number no longer in service?
Hey @Tyler! Our apologies for the delay in getting back to you. For further assistance with your issue, I'd please ask that you hea over to our live chat support between 10am-5:30pm EST Mon-Sun!
Hey Gone Fishin- It could mean a few things, though we're not able to confirm that for you without more information.
my text now is not letting me receive or make calls and i’ve uninstalled and rebooted my phone multiple times but i still can’t call or receive calls
Hey Abby! I'd please ask that you head over to our live chat support between 10am-5:30pm EST for further troubleshooting/assistance with your account.
Por favor ayuda! Me entra la llamada y en segundos se cuelga en segundos
Por favor ayuda! Me entra la llamada y en segundos se cuelga en segundos