[Video] Self-Help Guide

We've recently made this video to help guide you through the many self-help options here on TextNow, available on your Wireless Account page.

Don't forget to check out TextNow's YouTube channel for more helpful videos!

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    Tesla Lockwood

    Help me please, I have a text now phone plan without sim card. My text now app keeps logging me out randomly and then making me log back in to 'activate my phone,' which has been active for months and is on autopay. I have never missed a payment. If this happens again when I am nowhere near wifi, then I essentially have no phone because the phone doesn't recognize my data plan unless I'm already logged in. Please, please, help me.

  • Avatar
    Valeria TextNow Support

    Hey Tesla! Sounds like something may be off with the connection. I'd please ask that you first try to clear the TextNow app itself, and then, please update your profile and PRL following the instructions found here.

    If you're still encountering issues, please let us know!

    Edited by Valeria TextNow Support