TextNow is a small company, and every phone purchase made is important to both us and to our customers. If your order is flagged by our fraud screening process please go to your My Account page and follow the steps to submit a photo of your credit card or your government issued ID. For your credit card, we only need to see the last four digits of your card number, your name, and the expiration date. For your ID, we need to see a government-issued ID - we will not accept student cards, bus passes, or other cards.
Fraud orders are not just a problem for the person who might potentially be defrauded, but it also hurts our ability to offer our phones at affordable prices.
To that end, we employ fraud screening software that will flag orders that seem incorrect. If your order is flagged by our fraud screening process, you'll see this on your My Account page:
Once you have the pictures saved to your computer or your mobile device, click on the Select buttons to upload the images of the credit card and ID, respectively, and then click Submit.
IMPORTANT NOTE: As the above screen says, for your credit card we only need to see the last four digits of your card number, your name, and the expiration date. For your ID, we need to see a government-issued ID - we will not accept student cards, bus passes, or other cards.
Once you've completed the upload, you'll see this page:
That's it! Your order is ready to be packed up and shipped to you.
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