2G Data Suspensions

In some extreme cases, an account that's on 2G after going through their high speed data can get suspended if they use an extreme amount data on 2G speeds. Such a user can affect other TextNow users in their area, degrading quality overall for the people on our network in the area.

What's a data suspension?

Once you go over your 3G/4G data on your plan, your phone switches to 2G data for the remainder of the month. 2G data usage falls under our Fair Use policy, which has been put in place to ensure we can always offer all of our customers unlimited 2G data at affordable prices. The Unlimited 2G Data Fair Use Policy is designed with normal usage in mind, and the vast majority of our customers use it without any concern.

That said, a small percentage of our customers will use an abnormally large amount of data while on 2G, which can impact our ability to offer 2G for other customers in their area. In these cases where a customer is using an extremely large amount of data on their TextNow plan, we reserve the right to suspend unlimited 2G data service.

How do I un-suspend my account?

First, head on over to your Wireless Account page on TextNow.com. If your data has been suspended, your Wireless Account page will look like this:

Screen_Shot_2018-03-22_at_3.30.55_PM.png

The red banner reads Unlimited 2G data temporarily suspended, and then a clickable link that says Learn More. Click on that Learn More link, and you'll see this page:

Screen_Shot_2018-03-22_at_3.34.53_PM.png

Click the Unlimited 2G Data Fair Use Policy link to look over our fair use policy. Once you've read it, check the box to say that you've read it, and then click Unsuspend. Or click Ignore to leave your phone on suspension. (Phones that are on suspension can't use mobile data, but will still work over wifi.)

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments