Starter Plan Talk & Text Only FAQ

What's a Talk & Text Only Plan?

Our TextNow Talk & Text Only Plan is aimed at people who only want to, well, talk and text. You'll be able to use our TextNow service off of wifi to make and receive phone calls and send and receive texts, through the TextNow app. The TextNow Talk & Text Only Plan works exactly like our regular TextNow plans, with the exception of there being no data access when wifi is not available. That means when you're not in wifi, you're still able to send and receive calls and texts, but you won't be able to use any apps that require a data connection. While on wifi, you can use data through the wifi connection normally.

How's it work?

The TextNow Talk & Text Only Plan works exactly like our regular TextNow plans, with the exception of there being no data access when wifi is not available. That means when you're not in wifi, you're still able to send and receive calls and texts, but you won't be able to use any applications that require a data connection. While on wifi, you can use data through the wifi connection normally.

So I won't be able to access the internet while off wifi with the Starter Plan?

Correct. While off wifi, you'll have access to a voice network for calling and texting. You won't be able to surf the web, and elements inside TextNow that require a data connection, such as credit offers, will also not work. (You will be able to access the Support site from the app, however.) Anything requiring a data connection will work normally once you're connected to wifi again.

Can I use my current TextNow device with a Talk & Text Plan?

Yes, as long as the TextNow device you have is 4G LTE capable. At the moment, all the phones we currently sell are 4G LTE capable. The Talk & Text Only Plan requires a 4G LTE connection to work, and is not available for 2G or 3G capable phones.

Can I bring my own device to use with Talk & Text?

Absolutely! As with the TextNow devices in the above question, your phone has to be 4G LTE capable in order to use the Talk & Text Only Plan.

Can I still get notifications from other apps while off wifi?

You can! On the Starter Plan, you'll be able to receive live notifications from other apps, although you won't be able to use the app until you're back in wifi range. That way you'll never miss an important notification while you're out and about.

Will TextNow let me know if my phone is 4G LTE capable?

Yes. During the ordering process, we'll ask you for your devices ESN or IMEI number to check to make sure it's compatible.

Can I move from Talk & Text to a regular data plan, or downgrade from a regular data plan to Talk & Text?

Absolutely! You'll be able to switch back and forth between Talk & Text Only and our regular data plans anytime you like.

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Comments

  • Avatar
    Ed Bar.

    Customer services needed.

  • Avatar
    Valeria TextNow Support

    Hi Ed! You're welcome to head over to our live chat support on textnow.com/wireless for immediate assistance :)

  • Avatar
    Latasha Johnson

    How do I activate my phone for a starter plan

  • Avatar
    Valeria TextNow Support

    Hey Latasha! It seems like you were able to complete the activation.

    If you're still experiencing issues, please head over to our live chat support on textnow.com/wireless (bottom right-hand side) for further assistance!

  • Avatar
    Michael Albertson

    How do I talk to someone to start a plan

  • Avatar
    Valeria TextNow Support

    Hey Michael! Our live chat support can be found on the bottom right-hand side of this page between 10am-5:30pm EST :)

  • Avatar
    Lori Russom

    If my first month is free why is it asking me to pay $9.99 today

  • Avatar
    Erin TextNow Support

    Hi Lori,

    We're not currently offering any first month free promotions. If you're wanting to activate a phone with our Talk and Text Only plan it will be $9.99/month.

  • Avatar
    Christie Beasley

    If it's a $20 off promo why can't you order with that?

  • Avatar
    Erin TextNow Support

    Hi Christie,

    You should be able to apply the $20 off promo code to your order upon check out which will give you $20 off any phone order. Please note that the current promo code is not eligible to be used towards your plan payment or a SIM card purchase.

  • Avatar
    Nedra McBride

    It says my first month is free if I bring my own phone. Well I am bringing my own phone and it is still charging me is this false advertising or what

  • Avatar
    Nedra McBride

    I have plenty of screen shots saying it on my TextNow app you don't even get a discount unless you are buying the phone

  • Avatar
    Patrick Goad

    JMJ. Hello, I have the starter plan and my phone says it has been using data. I want to make sure that there are no extra charges.

  • Avatar
    Valeria TextNow Support

    Hey @Nedra- We haven't offer a free first month of service for bringing your own phone in a year or more now. I do apologize for the inconvenience! All of our current promotions (with regards to discounts) are only for phone purchases.
    Our current SIM cards are free (including shipping), however, so you can order one with the service plan that you wish to use with us. If for some reason, the activation doesn't go well, we will refund you the service charge!

    @Patrick- I can assure you that there won't be any charges! Technically, our app does still need data in order to be able to make calls and texts (as we work over the data network, not the voice). So while we blacklist data for all other apps/services, you will still see it being used for your TextNow app (at no extra charge)

  • Avatar
    Patrick Goad

    Thank you and have a blessed day.

  • Avatar
    Jorge Ventura

    So on your website I see $19.99 unlimited everything for call txt and data for the first month but when I check out it doesn’t show me that price

  • Avatar
    Valeria TextNow Support

    Hey Jorge! Unfortunately, our discounted first month pricing does not apply toward our SIM card purchases, only toward our phones purchases.

  • Avatar
    I DK

    Hi I ordered a text now sim and phone but I want to Port in another number other than the Sims number I now have ony device and sim. In other words, can I change out my number for an exhisting text now number. How do I do that?