Error: "Unable to establish a wireless data connection"

If you're seeing this error come up:

Screen_Shot_2018-06-22_at_11.23.38_AM.png

Head to your main Settings page on your device and look for a section called System Updates. Under there, you should see settings for Update Profile and Update PRL. Update both of those and the error should resolve.

For Pixel devices, look for Settings > Network & Internet > Mobile Network > Advanced > Carrier Settings, and run both Update PRL and Update device config.

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Comments

  • Avatar
    Vance Thompson

    I paid for this phone and plan and it won't let me do any call or get on the net

  • Avatar
    Valeria TextNow Support

    Hey Vance! It appears as though your account was cancelled due to a fraudulent billing dispute.

    For more information, please head over to our live chat support on the bottom right-hand side of this page between 10am-5:30pm EST

  • Avatar
    Logan Devlin

    My dad bought me a ZTE Bolt from you all to replace an old phone. I kept the plan and had this issue whenever I left Wi-Fi and have yet to have it work without it. I tried doing both the update profile and update PRL, but it said both were unable to be done and to contact customer services. Please help guys!

  • Avatar
    Valeria TextNow Support

    Hey @Logan- seems you just needed to activate the HTC Bolt on your account, which you were able to do with our live chat support help :)

  • Avatar
    Claretha Williams Swift

    Phone won't make or receive calls and bill is paid. Also, how can I talk with a live person for support?

  • Avatar
    Valeria TextNow Support

    Hey Calretha! Please head over to our live chat support on textnow.com/wireless so we can test this out with you!

  • Avatar
    Randy Smith

    I bought an s7 galaxy I've never been able to make or receive voice calls on my huges net wifi . I was told by your people that it was my internet! If thats the case how come my friends with different phones. 1 is on metro and the other is aTrackphone both have your free app download I pay almost 27 dollars a month for well over a year. Also your new support plan is terrible !! But thats a complaint for another day because if we cant fix this problem I'll have to go to a different company.

  • Avatar
    Valeria TextNow Support

    Hey Randy! Sorry to hear about that :(

    If your Internet Service provider can confirm that there are no VoIP protocols (UTP/UDP/SIP) blocked with your router, then we'd certainly want to look into it further within our own logs.

    You can schedule a callback online through your account to speak with a technical representative for further testing!

    Edited by Valeria TextNow Support
  • Avatar
    Vanessa Flores

    I paid for this and every time i make a call or text it says no mobile wireless connection or something can someone please help me with this

  • Avatar
    Valeria TextNow Support

    Hey Vanessa! I can see that you cancelled your service, which would explain the "no mobile connection".

    If you'd like, we can help you get it back up and running! Simply head over to our live chat support on textnow.com/wireless between 10am-5:30pm EST

  • Avatar
    Gina Arnett

    My phone stopped working tonight, just when I was going to switch to the $40 plan. I just paid for my first month a week or two ago at $19.99 but not if I can't make calls and stuff without wifi.

  • Avatar
    Valeria TextNow Support

    Hey Gina! It looks like your account has been cancelled since March, and I don't see any recent charges.

    If this is with regards to a different account than the one you're currently signed into, please head over to our live chat support to verify the details, so we can assist you further!

  • Avatar
    Don James

    I can barely stay on the web with my signal 3to4 bars LTE. My signal strentgh doesn't have Asu. Why is that

  • Avatar
    Tim B

    My account wont allowe to call text or get online i paid for my service now i cant use it ima cancel if this isn't resolved

  • Avatar
    Valeria TextNow Support

    Hey @Don- I'm afraid that I won't be able to answer that question for you. I would recommend that you head over to our live chat support to speak with one of our technical representatives for further testing.

    @Tim- You should have received the message notifying you of your suspended service for violating our 2G Fairuse policy.
    As this is your second violation, this will be the last time that we can reinstate your service for free. Should you reach a 3rd violation, your account will remain suspended for the rest of the billing cycle (or until you restart your subscription).

    Edited by Valeria TextNow Support