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moto g play store crashes

So I can't even log into my google account, Google Play Services crashes as soon as I try to log in.

I tried
1- clearing cache
2- factory reset
3- clearing data

 

I just activated this phone. I'd like to have a phone for work tomorrow.

Riley Wiggins

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Hey Riley, 

Thanks for letting us know about the trouble. 

I have sent you a quick email to gather a bit more information. Please respond back to me there!

 

Kristopher TextNow Support 0 votes
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I'm having the very same problem! It won't let me sign into my Gmail so I can't go to the Google Play or even go on You Tube. I have a Moto G3. My email is  if anyone has an answer for me.

Daniel Gideo 0 votes
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Hi Daniel, 

Thank you for following up with us! 

We have been tracking this issue with Google, and I have sent you instructions to your email address (which I've removed from the post for your security) in order to assist you with resolving this. 

Valeria TextNow Support 1 vote
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Hey Brianna,

Thanks for letting us know! I just replied to your previous post, but in case you missed it, I have emailed you the steps to resolve the problem but please let us know if you have any other issues.

Erin TextNow Support 0 votes
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I have the same issue! I tried the reset, after it starts it gets to google sign in, then Google play quits. It keeps taking me in circles. I got a new phone because I've had so many issues with your service and wanted to make sure it wasn't the phone. Well it doesn't look like it was the phone. Can I get some help with this asap please? I'm really getting tired of this, I couldn't even use the other phone to talk on. Had to text all the time. I either couldn't hear what the other person was saying, or I would be talking and it would hang up on me, then I would get a call coming in from the person I was talking to, but it wasn't really the 6oppm! The very first (and the only) call I received on my new phone I had trouble! I couldn't hear and they couldn't hear me!

My email is: P****@gmail.com

Phone is: 5*****4

 

Thank you.

Jeannie Moore 0 votes
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So I fixed it myself in a very round about way later that night, because I needed my phone to work ASAP. 

So, how did I do it? 
I updated the Google Play Store and Google Play Services apps via finding a compatible APK file for both of them. (APK files are the files you download in the app store)
BUT, I updated to a still outdated version of both apps. (I tried current versions and it was still crashing). Thus my phone promptly yelled at me to update my apps or else the app wouldn't work. I tapped on the notification, and it let me log in and took me to the app store. After they updated, I haven't had a problem. 

So, basically, make your phone updated enough to fix itself. 

Riley Wiggins 0 votes
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Hi Riley,

Thanks for sharing your fix for this issue! 

Jeannie, 

I'm sorry to hear about the understandable frustration this is causing but a recent Google update has unfortunately broken the Play Store functionality on some of our phones, most notably the Moto G (3rd Gen) model. We've recently added an article to fix this issue HERE. If you have any troubles with the steps to fix the Play Store feel free to contact us for help through chat during our business hours. :) 

Taylor TextNow Support 0 votes
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