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New textnow SIM card wont work in my textnow Motorola moto E 2ndGen phone

I just received my textnow SIM card in the mail. When I put it into my textnow phone and go to my account it says it has to reset the phone. Then it says reset failed. And it goes into PRI/PRL update which also fails. Says UICC is not the same. I also need to know how to find the MSL/SPC for my phone. Thanks for any help you can give me

Josh Conner

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Hi Josh, 

Thanks for contacting us! I'm happy to see Rahib was able to assist you in activating your phone over our online chat. Please don't hesitate to contact us with any further inquires.

Valentina TextNow Support 0 votes
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