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please helppp

i just got my phone in the mail. i put the battery in and turned it on, connected to wifi but my phone service isnt working... i cant open text now with out a screen popping up telling me to write down the MSL code and the Dialer code, than it says to open the dialpad and type in the dialer code. when i type in ##72786# a warning comes up saying "this will reset the provisioning parameters to factory default. would you like to continue?" if i click no, it just sits on a blank black page with SCRTN on the top of the screen, but if i click yes, by phone restarts itself. when it powers back on nothing is changed and it still does not work.

Lizee Fonseca

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