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How to cancel Premium Renewal (in-app purchase)

I dont need the premium feature any more, what should i do to cancel the premium renewal from the textnow app?

Wenni Tong

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Hi Wenni, 

Thanks for contacting TextNow Support! You should be able to cancel it simply by trying the following:

1. Open up the TextNow app on your mobile device

2. Click on the top left parallel bars to open up the menu- click on the "Premium" option 

3. On that page, there should be a button to "Manage Subscription" or it may be labelled as "Check Subscription Status" based on your mobile device 

4. From there, you should be able to cancel the auto-renewal subscription! 

Let us know if you run into any issues :) 

Valeria TextNow Support 0 votes
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Thanks. I followed your instruction, however when i click the "premium" option, then "check subscription status", a blank page shows up. I waited for 30 minutes, the page is blank. I've tried for a few days, it's always like that. Please help me cancel the auto-renewal subscription.

Wenni Tong 0 votes
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Hi Wenni, 

I'm sorry to hear that! I'm afraid that at this point in time, it would be up to the Apple Store, since we do not have access to your premium subscription, or your billing with them. 

Would you please be able to contact their support, for further assistance? 

Thanks in advance! 

Valeria TextNow Support 0 votes
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