Post

11 followers Follow
0
Avatar

Hacked

My account was hacked by someone and they're sending messages from another phone, I want the same number but, I want this person off my account... please fix ASAP

Stinka Rose

Please sign in to leave a comment.

16 comments

0
Avatar

Good morning! 

Thanks for contacting TextNow Support. I have logged you out of all your open sessions and reset your password for extra security. 

Please use the "forgot password" link to reset it once more, and use your account safely :) 

Valeria TextNow Support 0 votes
Comment actions Permalink
-1
Avatar

My account has been hacked and they are writing people from there . What do I need to do??

Sherman Ware -1 votes
Comment actions Permalink
0
Avatar

I keep changing the password but they keep getting in it writing people. How do I stop this

Sherman Ware 0 votes
Comment actions Permalink
0
Avatar

Hi Sherman,

I'm sorry to hear about your account! I have logged you out of all active sessions on your account including the one with unauthorized access.

When you log back in I highly recommend that you update your password to prevent others from being able to access your account.

Taylor TextNow Support 0 votes
Comment actions Permalink
1
Avatar

Please help someone hacked my number and is sending bad messages in WhatsApp to my friend. Number is 315 279 4309. Please help.

Maan Singh 1 vote
Comment actions Permalink
0
Avatar

Hi Maan! We're sorry to hear that. 

The only course of action that we can take is to sign you out of all your open sessions. From there, you can reset your password. 

WhatsApp is a separate app from us, which means that whoever is using your number is doing it through the WhatsApp app. Please contact their support for further assistance with your account with them. 

Valeria TextNow Support 0 votes
Comment actions Permalink
0
Avatar

My phone was hacked they cancelled my services i paid for a week ago i need my services for work

Nicholas Swaby 0 votes
Comment actions Permalink
0
Avatar

Im so upset i paid a week ago for my services to be on so wrong

Nicholas Swaby 0 votes
Comment actions Permalink
0
Avatar

Hey Nicholas! Your account wasn't hacked, it was cancelled due to the most recent charge being reported as fraudulent by the card issuer. 

Unfortunately, due to our security protocols, we cannot re-enable this account. 

Valeria TextNow Support 0 votes
Comment actions Permalink
0
Avatar

Hi my text now account was hacked and I would like to shut the account down please help

Alinovelli0821 0 votes
Comment actions Permalink
0
Avatar

Hi my account was hacked and I had to sign onto this one they are texting people from my other number . The email is kgivenchy18@gmail.com they changed the password so it logged me out please help me shut that account down ASAP

Alinovelli0821 0 votes
Comment actions Permalink
0
Avatar

Hi there - unfortunately we cannot delete accounts for legal reasons but if you have access to your email on the account you can reset the password to gain access again. When trying to login, click 'forgot password' and follow the steps to reset it. 

For further assistance please contact our Live Chat between 10am and 5:30pm EST 

Madison TextNow Support 0 votes
Comment actions Permalink
0
Avatar

Hello! I used to have a TextNow Phone number that I used for whatsapp. Last night my whatsapp account got disconnected. So I downloaded the TextNow app again and it gave me a different number. It looks like some other people have my old number now and apparently have access to old conversations and can send messages to my contacts. How can I get my old number back?

Christian Canabal 0 votes
Comment actions Permalink
0
Avatar

Hi there - unfortunately your previous number is no longer available and we cannot retrieve it for you. Numbers from free account will be revoked when the account becomes inactive - you would have received a message before it was going to be released. We do not recommend using our numbers for verification purposes for this reason. 

 

Madison TextNow Support 0 votes
Comment actions Permalink
0
Avatar

Hello please help. A relative i know well, hacked my textme number ive had for years and they're using it to access my google account and other things from there since my number 276 595 3936 is used to access it. please help me please 

Ethan Meade 0 votes
Comment actions Permalink
0
Avatar

Hi Ethan, 

For further assistance with your TextNow account please contact our Live Chat between 10am-5:30pm EST 

Madison TextNow Support 0 votes
Comment actions Permalink