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Calls not going through

When i make outgoing calls it will ring a few times then just drops the call, im connected to wifi only and there is nothing wrong with the connection being that every other app and browser is working perfectly fine. Please help.

Jazzerá Owens

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Hey Jazzera, 

Thanks for contacting the TextNow Support team.

Most times, clearing out the cache and data from the TextNow app and updating the app to the most recent version will fix calling issues and other problems. 

Here are a few guides for updating the app version and clearing the app data.

Please let us know how it goes! 

 

 

Kristopher TextNow Support 0 votes
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Hi Jazzera, 

Thank you for following up with us. Would you please be able to contact us at orders@textnow.com or speak with one of our live chat agents so we may investigate this further? 

Valeria TextNow Support 0 votes
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Hey Diana, 

Thanks for letting us know about the trouble. I'd advise checking your WiFi connection to ensure it's a stable connection. 

If you're continuing to have issues please reach out to one of our chat agents, who would be more than happy to help you.

Please head on over to our Support pages you'll find our chat window in the bottom right hand corner, during our regular business hours.

Kristopher TextNow Support 0 votes
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Can't call or receive calls on new account
Hi. I just set up my free TextNow account. I can send and receive text messages no problem,

Robert Garrard -1 votes
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Can't call or receive calls on new account
Hi. I just set up my free TextNow account. I can send and receive text messages no problem,

Robert Garrard 0 votes
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Hey Robert! I'd please ask that you head over to our live chat support between 10am-5:30pm EST so we can test out your calling issues with you! 

Valeria TextNow Support 0 votes
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